1 / 4

CONSUMER ED. – COMPLAINT PROCESS

CONSUMER ED. – COMPLAINT PROCESS. THE COMPLAINT PROCESS . Start with the seller – always try to take your complaint to the seller 1 st HAVE WITH YOU: The product The receipt A list of facts (when you bought it, how you bought it, what's wrong with it, how you want it fixed)

gloria
Download Presentation

CONSUMER ED. – COMPLAINT PROCESS

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CONSUMER ED. – COMPLAINT PROCESS

  2. THE COMPLAINT PROCESS • Start with the seller – always try to take your complaint to the seller 1st • HAVE WITH YOU: • The product • The receipt • A list of facts (when you bought it, how you bought it, what's wrong with it, how you want it fixed) • Act RATIONALLY, not Emotionally!

  3. Complaint steps 1-5 • Go to the store, explain your problem to the salesman – write that person’s name down. Be fair! (Don’t ask for a brand new upgraded TV if your remote doesn’t work!!) • If the Salesman can’t help, or won’t help, ask for the Manager • If the manager won’t help, write a complaint letter to the manufacturer, or the home office of the store. Send a copy of the receipt, do not act EMOTIONAL! • If you are still unsatisfied, contact the BBB. Then if you are still mad, contact your state’s Attorney Generals office • Last result – bring a lawsuit

  4. NOW………….. In small groups of 3-5 you are to create a SKIT!! • INCLUDE: • 1. buying the product • 2. not liking the product • 3. returning the product • 4. dealing with the salesman / saleswoman • 5. asking for the manager • 6. explain to the manager that you will contact the stores main office and the BBB • Remember: ACT RATIONALLY – not emotionally Don’t argue or yell – be nice

More Related