Competitive Landscape: Bare Metal Recovery/EMC HomeBase

1. Competitive Landscape: Bare Metal Recovery/EMC HomeBase BURA Competitive Intelligence November 2008

2. Table of Contents • Profile vs Image-Based Solutions • Key HomeBase Advantages • HomeBase Competitor Overviews • Symantec • Acronis • PlateSpin • CommVault • Christie

3. Captures point-in-time snapshots of detailed server system configuration information necessary to complete a bare metal recovery process <5MB in size No need for large network investment Compares server profiles and generates optimum server configuration regardless of hardware differentiation HomeBase can replicate profiles automatically between any two installations Ensures fast and repeatable production server configuration recoveries even to dissimilar hardware Profiles can be replicated more than once to multiple environments Automatically creates and stores configuration profiles based on user-defined schedules and retention policies Designed to create exact copies of production servers configured for specific software and hardware environments Images are large Require a large operational window to capture – typically 30-45 minutes Replication of root images requires large amounts of bandwidth for replication of data to recovery sites Server images provide little to no insight into server, application, or storage configuration changes Installation of server images configured for one environment does not guarantee recovery to dissimilar hardware. Documentation must be present at the time of recovery No automated change notification capabilities Profile- vs Image-Based Solutions Profile-Based Image-Based

4. Profile- vs Image-Based Solutions

5. Key HomeBase Advantages

6. Key HomeBase Advantages • HomeBase provides three products in one, while competitors offer bare metal restore only: • Server Recovery • Server Provisioning and Migration • Server Configuration and Change Monitoring • HomeBase is a better fit for disaster recovery • Customers can restore their business state to a more accurate baseline (no worse than 23 hrs 55 minutes) vs server imaging competitors that can take up to 29 days • Granular control and visibility • HomeBase will identify changes on server (and storage) configuration continuously • Changes can be assessed against customer business rules to ensure server environment remains compliant with disaster recovery environment (capability) • Alerts and notifications are sent to business stakeholders compliance failure, supporting pro-active correction • Server images provide no visibility of changes • Server images provide no assessment of impact of changes and do not support pro-active correction of issues

7. Key HomeBase Advantages (cont’d) • Automated storage re-build • HomeBase rebuilds the logical storage structure onto dissimilar storage structures • Partitions • Volume & volume groups • File systems • Traditional Server Imaging does not rebuild storage • Manual process based on documented configuration and available knowledge and skill • HomeBase encrypts critical business configuration data automatically • Symantec/VERITAS, PlateSpin, and Acronis do not directly encrypt the images they produce • Loss of control of image could result in compromise of business • HomeBase addresses Server recovery and migration as Server and attached storage (direct or indirect) • Symantec/VERITAS, PlateSpin, and Acronis do not recover storage configuration • Requires manual rebuild • HomeBase replicates server profiles automatically to offsite location • Symantec/VERITAS, PlateSpin, and Acronis do not provide any replication capability • Hidden cost!

8. HomeBase Competitor Overviews

10. Fast Facts • Year founded: 1982 • Headquarters: Cupertino, CA • Number of employees: 17,100 • Revenues: $5.2 Billion (FY 2007) • Ownership: Public (1989) • Customers: 99% of Fortune 1000 • Target Market: Enterprise/Commercial/SMB/Consumer • Key partnerships: • Dell • NetApp • Data Domain • Two bare metal recovery products: • NetBackup Bare Metal Recovery Option (BMRO) • Backup Exec System Recovery (BESR) – replaces Live State Recovery

11. Bare Metal Recovery Option (NetBackup) • Image-based • Integration with NetBackup 6.5 backup product • Now licensed as part of Standard NBU 6.5 Client • Packaged with Encryption option, BUT • Both cannot be used at the same time due to technical issues • Point-in-time restore • 15-minute granularity • Dissimilar system restore for Windows only

12. Bare Metal Recovery Option (NetBackup) Weaknesses • The Symantec product documentation suggests that “You should test Symantec Recovery Disk to ensure that the recovery environment runs properly on your computer” • Drives up the TCO of this solution • Indicates product approach is inherently unreliable • Requires you to know what you are going to recover to • Recovery to dissimilar HW for Windows only • Every server to be recovered needs a dedicated Symantec recovery CD to be created which takes time • Non-scalable across 100’s (or even 10’s) of servers • Limited localization • Symantec support for non-English operating systems is poor • Somewhat limited operating system support • No Solaris • ESX Server client only, no server support

13. Backup Exec System Recovery 8.0 • Formerly LiveState Recovery • Windows only • Primarily aimed at SMB (Windows) market • But also marketed for SOHO backup • Physical Virtual (P  V) recovery with dissimilar hardware • Full or incremental recovery points • Backup scheduler • VSS support • VSS-aware databases can be quiesced while they are being backed up • New in 8.0 • Off-site copy • Intelligent drive identification • Integration with Symantec ThreatCon indicator and Altiris Notification Server 6.5 • Granular Restore Option (separate option) • Granular recovery for MS Exchange 2003/2007 and SharePoint 2003/2007 as well as file/folder data

14. Backup Exec System Recovery 8.0 Strengths • “Restore Anyware” feature • Can reconfigure restore points made on one server platform to a different set of hardware • Wizard to convert recovery points to VMware or MS Virtual Server image files for restoration in virtual environment Weaknesses • No Linux support • Symantec recommends that you not use Windows 2000 FTP Server as an Offsite Copy destination • Symantec’s Restore Anyware (the cross-platform restore feature) has the following documented limitations: • Static IP addresses must be configured manually (servers usually have static IPs!) • Multiple NIC cards must be configured manually • A recovery point of VMware with a SCSI device may not boot successfully when restored to a physical or virtual machine

16. Fast Facts • Incorporated in US in 2002 • Headquarters: Burlington, MA • Offices in Singapore, ANZ and Korea • Employees: ~400 • # customers: Enterprise - 38,000 • Sales Model: • 100 worldwide resellers  85% of revenues • Remaining 15% online • OEM BMR features to SonicWall CDP Bare Metal Recovery • Compete on price to ‘buy’ marketshare

17. Product • TrueImage Echo Enterprise Server • Backup & recovery product (not just BMR) • Centralized management • Uses ‘live data format’ based on snapshot technology • Separates digital assets from underlying platform architecture • List price: $999 per server (Enterprise Server license)

18. Strengths • Integrated BMR in backup & recovery product • 64-bit hardware/software support • Stronger in Linux space • Distributor bundles, particularly with CA (ARCserve has no BMR capability) • Nimble – able to create/modify software quickly

19. Weaknesses • No web-based file restoration • Not a reliable choice for disaster recovery • Acronis server images cannot support single core to multi-core migration • Impacts business flexibility and choice at the time it is most needed • Useless for us during server technology refresh • Acronis dissimilar hardware recovery is limited • Only handles storage devices drivers • Does not handle video or network adaptors • Poor Enterprise operating system coverage • No AIX or HP-UX support • HomeBase supports AIX 5.1,5.2, 5.3 and HP-UX 11i v1 & v2 • Dissimilar hardware restore requires separate feature (Universal Restore) • WAN limitations • High network bandwidth requirements • Single backup file cannot exceed 2 GB • Does not support bare metal restore of dynamic disks on Windows No tape library support

21. Fast Facts • Acquired by Novell in February, 2008 • Founded: 2000 as automated server management software company • New company formed in 2003 • Headquarters: Toronto, Ontario • Employees: 150 • Revenue: $20M (2007); est imated $35M (2008) • Number of customers: >2500 claimed • Ownership: Private • Sales model: Direct & indirect • Key Alliance Partners: • Dell (PlateSpin OEMs Dell servers for product appliances) • IBM (integrates with IBM Director) • Microsoft – joint deployments in Virtual Server environments • VMware – also becoming a competitor (P2V Assistant) • HP (integrates with OpenView) • SteelEye • Dell • Xen

22. Product(s) • PlateSpin ForgeV2.0 (announced September 2008) • Virtualized disaster recovery appliance • Claimed 25:1 workload protection ratio (can protect between 10 and 25 workloads) • Pre-packaged/pre-configured hardware, software & virtual infrastructure • SAN integration (iSCSI & FC) • Point-in-time rollbacks • Centralized web-based management of multiple Forge appliances • VMware foundation • Windows only • Will merge with PlateSpin Protect (see below) • PowerConvert • Streams workloads between any two hosts in network (physical servers, blades, vms, or image archives) • DR through incremental image capture & consolidated recovery • Hypervisor agnostic • OS ‘portability’ (bare metal recovery) • Dynamic OS configuration • Workload management • Remote job execution • Will ultimately be split into 2 products: PlateSpin Migrate & PlateSpin Protect

23. Product(s) • PowerRecon • Performance & resource management tool • Planning & analysis for server consolidation, DR, capacity planning, asset management and green data center initiatives • Consolidation Planning Module • Workload balancing • Purports to maximize performance while increasing CPU utilization

24. Strengths/Weaknesses Strengths • Novell support for continued investments • Well positioned to move into cloud computing • Innovative technology approach in virtualized environments • Piggy-backing on VMware & Microsoft Virtual Server adoption • Strong alliance partners Weaknesses • Association with Novell could remind potential customers of NetWare legacy • Competition from VMware (Site Recovery Manager vs PlateSpin Forge) • Other competitive pressures from Microsoft, Sun and Citrix • Overlap with Novell ZENworks product (vs PowerConvert) • Imaging technology has limitations • Support: standard is 8X5 (M-F)

26. Fast Facts • Year founded: 1988 (launched CommVault Galaxy in 2000) • Headquarters: Oceanport, NJ • Number of employees: 866 • Revenues: $198.3M (FY 2008) • Ownership: Public • Software/Services ratio: 60/40 • Number of Customers: 8000 • Key Partnerships: • Dell (18% of sales revenue) • Target Market: Enterprise/Commercial/SMB

27. Product • 1-Touch System Recovery V7.0 • Recovery CD rebuilds operating system, file system, registry, and applications • Restores most recent backup data • Centralizes/simplifies rebuild and recovery tasks • Automation options: • Silent disk partitioning and formatting • Dissimilar hardware restore • Unattended OS reinstall from central location • Point-in-time restore • Supports Windows, Linux, Solaris, and AIX operating systems

28. Strengths/Weaknesses Strengths • GUI (available since V6.1) significantly improves setup and configuration process • CommVault success in SMB/Commercial accounts will “drag” 1-Touch • Wizard-driven client preparation and boot CD creation Weaknesses • Some issues with merging registries when restoring to dissimilar hardware

30. Fast Facts • Founded: 1969 as data logger manufacturer • CBMR released: 2003 • Corporate Headquarters: UK • Key partners: • IBM • “Recommended” BMR solution for TSM

31. Product • Christie Bare Machine Recovery (CBMR) • Supports Windows, Linux, Solaris, HP-UX • Competitive upgrade offering to displace Veritas – $199

32. Strengths/Weaknesses Strengths • Fast restores Weaknesses • One-year maintenance support only – after one year customers must buy new license • Product has installation issues