1 / 24

900LC training

900LC training. Introduction and Safety. Petro van Poppel – Field Support Specialist. March 2010. Mike Mc Mullen VP& GM Analytical Instruments. Pacific Rim. Philip Binns Managing Director. Other. Finance, Export, HR,. Marketing. R & D. Operations. Keith Bratchford Marketing Manager.

gordonm
Download Presentation

900LC training

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 900LC training Introduction and Safety Petro van Poppel – Field Support Specialist March 2010

  2. Mike Mc Mullen VP& GM Analytical Instruments Pacific Rim Philip Binns Managing Director Other Finance, Export, HR, Marketing R & D Operations Keith Bratchford Marketing Manager Andrew Hind R&D Manager Adam Firnigl Director Manufacturing Operations Compliance Manufacturing HPLC Luke Visser Software Devellopment Manager Steve Lever Compliance Systems Manager Quality Adrian Scott Manufacturing Manager Glyn Russell Product Manager LC Mike Bolles Program Manager Brad Hollier Quality Manager FieldSupport Mario Cavalli Regulatory Compliance Specialist Ben Ferrier LC Line Manager Ross Ashdown Field Support Manager Varian AustraliaHPLC Organizational Chart

  3. Ross Ashdown Product Support Manager Applications AA ICP-MSICP-OES Elemental Molecular LC Joe Interlandi Product Support Engineer UV-Vis FLR ICP-OES AA Jeff Kibby Product Support / Channel Assist Engineer LC Applications George Darmakis Product Support Engineer UV-VisFLR AA Ian Lim Product Support Engineer AAICP-OES Steve German Product Support Engineer FTIR Petro van Poppel Product Support / Channel Assist Engineer LC AA Applications Dennis Toce Product Support Engineer UV-VIS/NIR FTIR Dave Edwards Product Support Engineer AA Varian AustraliaField Support Organizational Chart Mark Pedley Channel Assist and Escalation Manager LC Dave Wilkinson Product Support Engineer ICP-MS

  4. Resources • Manuals • Pre-Installation Manuals • Operations Manuals • Service Manuals • Galaxie Manuals • Dealernet • Downloads • PIB’s and Service Alerts • How To Sheets* • Tips and Tricks • Troubleshooting

  5. Resources • Getting Help • Trouble-shooters • Specialists • Channel Assist/ Product Support Engineers • Escalations

  6. Dealernet

  7. Dealernet

  8. Field Support Statistics

  9. Field Support Statistics

  10. Resources • Getting Help • Trouble-shooters • Specialists • Channel Assist/ Product Support Engineers • Escalations

  11. Field Support escalate Field Support Process

  12. Required Information • General Information • System Configuration • Network/ Communications Set-up • Application Software (Galaxie, Star, Other) • Problem Specific Information • Problem Description • Driver and Firmware • Serial Numbers • Chromatogram Files • Error Logs • Wave Scan (if in relation to a detector)

  13. Escalations • The problem*must have gone through Tech Support. • The instrumentmust be down. • The problemmust have been confirmed at least a second time. • The escalation*must take the highest priority at all times. • The focusmust be on repairs rather then replacement. • All communicationsmust take place between the Owner and the Field Representative only. • Problems will be de-escalated when the field and tech support agree that the problem no longer needs "escalation" attention.

  14. Schedule 1 2

  15. Schedule 1 2

  16. Safety • Chemicals • Manual Handling • UV radiation • Sharps • Electricity

  17. Safety • Chemicals • NO food, drink or smoking is allowed in laboratory areas • Be careful handling chemicals, use appropriate protection • Use appropriate procedures to dispose of waste liquid • Use shatterproof solvent and waste vessels or an additional spill tray • Keep drain tube above liquid in waste vessel

  18. Safety • Manual Handling of Heavy Instruments Instruments and accessories are heavy: • Ask for assistance when lifting • BEND your knees when lifting and keep your back straight • Use trolleys and wheels when possible to move objects

  19. Safety • UV Radiation • Hazardous UV light is radiated by Xenon lamps and Deuterium lamps • ALWAYS wear approved safety glasses (UV absorbing) • Operate instrument with covers in place

  20. Safety • Sharps • Do not attempt to change or remove tubes or trays for auto samplers or fraction collectors while the transport is in motion • Never place fingers behind probe assemblies while a movement may take place • Before servicing the transport mechanism, make sure the fraction collector is unplugged and turned off

  21. Safety • Electricity • NEVER work on high voltage circuits alone • NEVER override safety interlocks where applicable • Do not remove protective barriers unless absolutely necessary • NEVER reach around live high voltage circuits • Use one hand when working on high voltage circuits • Do not depend on safety devices to protect you

  22. Safety • Electricity • Use correctly rated meter probes for high voltage measurements • NEVER leave exposed energised high voltage circuits unattended • Set up test equipment with power off • NEVER rush, take short-cuts or allow yourself to become distracted • Use fault tags appropriately

  23. Safety • In General • Familiarize yourself with locations of safety equipment such as Fire Extinguisher/Blankets, Eye Wash Station, First Aid kit, Spill clean-up equipment • Familiarize yourself with locations of Circuit Breakers, Earth Leakage protected Outlets • Familiarise your self with all Exits

More Related