GotoDoctor Achieves New Level of Member Satisfaction in its Latest NPS Rating

1. GotoDoctor Achieves New Level of Member Satisfaction in its Latest NPS Rating At GotoDoctor, we are dedicated to delivering outstanding healthcare services and ensuring the highest standards of customer satisfaction. Our focus is on continuously enhancing our services, driving innovation in healthcare solutions, and improving accessibility for all our users. We are thrilled to announce that GotoDoctor has achieved a Net Promoter Score (NPS) of over 70%, an “Excellent” rating, in our August 2024 member survey. Net Promoter Score (NPS) is a key metric used to measure customer satisfaction, loyalty, and brand recognition by assessing how likely customers are to recommend a company’s services to others.

2. About Gotodoctor.ca Gotodoctor.ca is a leading B2B integrated healthcare platform that transforms access to public and benefit services. An estimated a million Canadians are connected to its unique Care Access Technology and Digital Health Services. Its Real Care Delivery Network also combines virtual and in-person care through its 250+ pharmacy and clinic service sites across Canada, and enables members to access comprehensive and scalable physician and other healthcare services. Gotodoctor.ca is a preferred provider for McKesson Canada’s Rexall and Retail Banner Group (IDA, Guardian, Remedy’s Rx) pharmacies. Its platform model is already adopted and subscribed by major Canadian enterprises, TPAs, and other insurance partners, like Manitoba Blue Cross, Novartis Canada, SEB Administrative Services/Co-Operators, The Leslie Group, Quick Health Access, Simply Benefits, and Automated Administration Services. For more information, visit www.gotodoctor.ca or email info@gotodoctor.ca