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Myers-Briggs Types Indicator (MBTI) Assessment. I ntuitive (N) S ensing (S) T hinking (T) F eeling (F) J udging (J) P erceiving (P). (I) Introverts. (E) Extroverts. Performance Appraisals. 360-Degree Feedback. Job Performance. Business Results.
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Myers-Briggs Types Indicator(MBTI) Assessment • Intuitive (N) • Sensing (S) • Thinking (T) • Feeling (F) • Judging (J) • Perceiving (P) (I) Introverts (E) Extroverts
Performance Appraisals 360-Degree Feedback
Job Performance Business Results EmployerPractices Employee Engagement and Commitment The three best measures of a company’s health are employee engagement first, with customer satisfaction and free cash flow coming in second and third.” - Jack Welch, former General Electric CEO Link between Employer Practices and Employee Engagement Source: Vance, R. J., Ph.D., (2006), Employee engagement and commitment. pp. 1-53. www.shrm.org.
PERSON • Knowledge • Skills • Experience • Abilities • Personality • PROCESS • Tools/ Technology • Procedures • Behaviors: • - Prescribed • - Voluntary • - Proscribed • PRODUCT/SERVICE • Quality • Quantity • Timeliness • Safety Job Performance Model WORK CONTEXT - Leadership - Physical Setting - Work Organization - Social Setting
Employee DevelopmentApproach • Job Enrichment • – increasing employees’ engagement through job enrichment by increasing • Meaningfulness • Variety • Autonomy • Co-worker support • Benefits • Increase in individual’s engagement and performance • Greater motivation and commitment through an acknowledgement that individual is being developed • Greater retention and improved succession planning. will result in Sources: Vance, R. J., Ph.D., (2006), Employee engagement and commitment. pp. 1-53. www.shrm.org. Center of Management and Organizational Effectiveness (CMOE); www.cmoe.com.
8-Step Coaching ModelResearch Coaching Goal: To help people help themselves • Developed by Stowell and Starcevich • Based on 47 behaviors that “world-class coaches” demonstrate • Characteristics: circular, flexible and continuous • Adopted by AT&T, Boeing, Mobil Oil, PepsiCo, Pfizer Source: Center of Management and Organizational Effectiveness (CMOE); www.cmoe.com.
8-Step Coaching Model Get commitments Be supportive Define topic and needs Confront excuses and resistance Clarify consequences, don’t punish Establish impact Don’t give up Initiate a plan Source: Center of Management and Organizational Effectiveness (CMOE); www.cmoe.com.