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ContactPoint

ContactPoint. CYPD Information Support Team ContactPoint Presentation June 2007. Content. CYPD Information Support Team Every Child Matters Projects ContactPoint. CYPD Information Support Team. Mark Rickard – Project Manager Peter Harwood – Project Officer (ICS and eCAF)

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ContactPoint

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  1. ContactPoint CYPD Information Support Team ContactPoint Presentation June 2007

  2. Content • CYPD Information Support Team • Every Child Matters Projects • ContactPoint

  3. CYPD Information Support Team • Mark Rickard – Project Manager • Peter Harwood – Project Officer (ICS and eCAF) • Kevin Mannion – Project Officer (ContactPoint and BHLP) • Jason Christopher – Data/System manager (ContactPoint/Softsmart) • Responsible for: establishing robust, accessible information systems to ensure services to children are joined up and meet needs by supporting multi-agency working at strategic, planning and operational levels.

  4. Every Child Matters Projects (1) • ContactPoint (Information Sharing Index) – It is a tool that will enable practitioners delivering services to children to identify and contact one another easily and quickly so they can, where appropriate, work together for the benefit of children, young people and families. • Electronic Common Assessment Framework (eCAF) – Electronically record Common Assessment Frameworks that have been carried out by a practitioner when a baby, child or young person has additional needs that their current provision is not addressing. Currently a manual process in Gloucestershire.

  5. Every Child Matters Projects (2) • Integrated Children’s System (ICS) – An applied conceptual framework for working with children in need to manage detailed information requirements. ICS supported by Information Technology is the core of the electronic social care record for children. • Budget Holding Lead Professional (BHLP) – An IT solution to support the Budget Holding Lead Professional pilot currently taking place in Gloucestershire. 14 Multi Agency Groups have been created with an allocated budget enabling lead professionals to buy services to meet the needs of children that cannot be met without additional funding following a CAF.

  6. What is ContactPoint? • It is a tool that will enable practitioners delivering services to children to identify and contact one another easily and quickly so they can, where appropriate, work together for the benefit of children, young people and families. • It will store very basic informationfor all children living in England – no case information. • It will be a national systemto enable a more complete record for a child who accesses services in more than one local area. • Developed nationally, implemented locally.

  7. The legal framework • Duties placed by Children Act 2004: • A Director of Children’s Services and a lead council member for children, to ensure clear accountability politically. • Duties to co-operate to improve the well-being of and to put in place arrangements to safeguard and promote welfare of children. • Set up of Local Safeguarding Children Boards and a duty for key partners to take part • An index containing basic details about children and young people

  8. Technology change is only one part of the picture… Contact Point ICS (e)CAF Technology Change + Business Change + Culture Change Bichard ECM agenda Integrated Working Early & holistic identification of needs Coordinated service delivery Improved information sharing

  9. Benefits of integrated working Tools and processes Benefits Information Sharing Guidance Earlier, holistic identification of needs Common Assessment Framework Earlier, more effective intervention Lead Professional Improved information sharing across agencies Multi-Agency Working Faster, more co-ordinated delivery of service for the Child Contact Point Better service experience for children and families

  10. Who is affected? Local authorities Central Government Children, young people and families Children’s workforce – statutory services Children’s workforce – non statutory services

  11. The History • The idea: Lessons from Laming Report – Victoria Climbie • ‘Experimenting’: the Trailblazers • Defining, refining and developing: • extensive stakeholder engagement • lessons from local indexes • Where are we now: detailed design

  12. Lessons learnt • It can work • Must be national and a record of all children in England • Must be a simple, secure tool, with accurate information • Must contain no assessment or case data – just basic contact information • Needs to provide a broader picture of people working with a child

  13. Practitioners Able to quickly see who else is providing services to a child Reduction in number of duplicated referrals Reducing time spent on admin frees up time to focus on service delivery ContactPoint Benefits Children, young people and families Managers Better identification of children not receiving universal services More effective service delivery and intervention Better management information – planning service delivery More timely response to needs Reduced number of repeat assessments and referrals Increased productivity and effectiveness

  14. UNIVERSAL SERVICES ADDITIONAL INVOLVEMENT CAF Who, when, where? General Practice Contact Details Youth Worker Contact Details Social Worker Contact Details “Info to Share” Contact Details Health Visitor Contact Details “Taken action” Contact Details SENCO Contact Details Educ/School Contact Details School Nurse Contact Details Lead Professional Contact Details Sensitive Service Contact Details Information held BASIC DEMOGRAPHICS Child’s Name Gender Unique Identifier Date of Birth Address Parent / Carer Contact Details CONTACTPOINT WILL NOT HOLD CASE DATA OR ASSESSMENT INFORMATION

  15. D A T A S U P P L Y Local National Modified CMS Data matching DWP D A T A S U P P L Y NHS Web Access P R A C T I T I O N E R A C C E S S SECURITY DfES Access Controls CP ONS No IT Access other Mediated Access other Support services (national and local) 150 ‘accountable’ LAs The Big Picture (tbc)

  16. Who will have access? • Authorised practitioners in children’s services • Role based access controls • Security checked - including enhanced Criminal Records Bureau (CRB) clearance. • Training to include: • safe and secure use of ContactPoint • Data Protection Act and Human Rights Act • Audit trail

  17. Practitioners view ContactPoint information directly or indirectly via a specified contact point Contact Point Records Authorised practitioner views ContactPoint information directly – ideally via their case management system Practitioner is involved with a child or young person Management Information Mediated access - local or organisational contact views ContactPoint information on behalf of the authorised practitioner

  18. ContactPoint will be updated from case management systems wherever possible Case Mgmt System Contact Point Records automatic update of involvement and contact details Practitioner updates case information Practitioner is involved with a child or young person Mediated access - alternative route where no system link is possible ContactPoint Administration updates ContactPoint

  19. ContactPoint – high level timeline* *Based on current thinking as of October 2006 and may be subject to change.

  20. CMS modification • CMS should allow the practitioner to enter information on ContactPoint, without having to re-key information. • Two major levels of integration: • Partial • Full • CMS supplies its own internal reference number for the child in the query request. In most cases ContactPoint will locate the child record based on this identifier; otherwise ContactPoint will perform fuzzy matching.

  21. Source A A B C Most likely Source B Name Address New data reflected into “most likely” view Source C Record structure

  22. Data source ~ Observed discrepancies X Data source LA liaises with sources about data problems Accountabilities for data ContactPoint matching Responsible LA

  23. What Next – Stakeholder Engagement/Workforce Analysis • Stakeholders to complete documentation to indicate: • Total No. Of Workforce • Total No. of users ContactPoint Information • No. of Users who have access CMS all working times or part-time • No. of Users who have access to a web-enabled computer all working times or part-time • No.off Users who have access to no ICT all working times or part-time • No. of Users who have Enhanced CRB • No. of Users with no Enhanced CRB check

  24. Further information • Local Authority Information – ContactPoint Information Pack • GCC CYPD Information Support Website – www.Gloucestershire.gov.uk/cypinformationsupport • Every Child Matters website - www.ecm.gov.uk • Latest updates on ContactPoint, ICS and other ECM projects • Guidance and training materials for key integrated working processes • Fact sheets, case studies, Making It Happen • LARA – online tool to support ContactPoint implementation. If access is required contact Kevin Mannion • Information Sharing Training –Multi-agency information sharing training carried out in 2006. Now developing an e-learning package. Contact Mary Holland for further information.

  25. Question and Answers • ContactPoint • Any Information Support Projects • Comments

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