ContactPoint

1. ContactPoint Bringing ContactPoint to you, your staff and children across Bedfordshire … Tracee CosseyContactPoint Communications Officer

2. Objectives • Understand key issues in relation to information sharing • Understand the legal framework • Understand the ‘consent to share’ principle • Be aware of ContactPoint and how it will support practice

3. What is ContactPoint? • The quick way to find out who else is working with the same child or young person, making it easier to deliver more coordinated support and improve outcomes for children. • It will be available to authorised staff who need it to do their jobs. • It will store basic demographic information about all children resident in England – no case information will be stored. • It will be a national system to enable a more complete record for a child who accesses services in more than one local area.

4. The Mission Statement • “To deliver a solution to facilitate communication between practitioners from different services and agencies which will enable them to share information appropriately and securely for the benefit of children, young people and their families.”

5. The Legal Framework • Duties placed by Children Act 2004: • A Director of Children’s Services and a lead council member for children, to ensure clear accountability politically. • Duties to co-operate to improve the well-being of and to put in place arrangements to safeguard and promote welfare of children. • Set up of Local Safeguarding Children Boards and a duty for key partners to take part. • A database – ContactPoint - containing basic details about children and young people. • Data Protection and Human Rights Acts

6. Partnership Organisations • Bedford Pilgrim Housing Association • Bedford College • Dunstable College • Bedfordshire Constabulary • Bedfordshire Youth Service • Early Years – Children’s Centres • Independent Schools • Voluntary Sector • BCC Social Care • BCC Education • Bedfordshire PCT • BLPT – CAMHS • Bedford Hospital • Connexions • Housing • Bedfordshire Youth Offending Service

7. ContactPoint Project Overview • All BCC ContactPoint Milestones achieved to date • Integration & User Acceptance testing of National System through to December – then roll out to Early Adopter LA’s • Key activities in BCC – Data Supply Agreements, Provision of Data for QA by Partners • Planning Organisation Accreditation of BCC and Partners • Identifying roles in BCC and partners where eCRB will now be required • Deployment Summer 2009; first live users in Bedfordshire in 8 weeks later

8. How will ContactPoint be accessed? There are three ways in which ContactPoint will be accessed: Integrated Case Management System • Authorised users will be able to access it through their existing case management system (CMS) if the system supplier has been engaged by the DCFS to create an interface between the current CMS and ContactPoint; • Web Access - there will be access via a secure internet link and; Mediated Access • Via another authorised user. Practitioner contacts another authorised user to “mediate” on their behalf (if, for example, the authorised user is out in the field). It is up to each individual organisation to determine which member/s of staff will be nominated users of the system.

9. Sharing information • Where a sensitive service is involved, a child’s record will not show unless they or their parents have given consent. (The age of comprehension is deemed at 12 years). • Agencies working with each other will need to use their ‘professional judgement’ when sharing information about what they share. • There will be Information Service Protocols signed off by each agency as part of their agreement to use ContactPoint.

10. Sharing information as part of preventative services Increased emphasis on integrated working across children’s services to better identify and meet needs • Effective partnership working and information sharing between universal services and targeted and specialist services • Active processes for identifying children and young people at risk of poor outcomes (using the CAF where appropriate), and passing information to those delivering targeted support Success depends upon… Practitioners must: • Openly and honestly explain information sharing • Seek consent

11. Practitioners 4. Able to quickly see who else is providing services to a child 5. Reduction in number of duplicated referrals 6. Reducing time spent on admin frees up time to focus on service delivery ContactPoint Benefits Children, young people and families Managers 7. Better identification of children not receiving universal services 1. More effective service delivery and intervention 8. Better management information – planning service delivery 2. More timely response to needs 3. Reduced number of repeat assessments and referrals 9. Increased Team effectiveness

12. Sensitive Service Contact Details Information held INDICATORS BASIC DEMOGRAPHICS UNIVERSAL SERVICES ADDITIONAL INVOLVEMENT examples CAF Indicator General Practice Contact Details Youth Worker Contact Details Child’s Name Education/School Contact Details Social Worker Contact Details Lead Professional Contact Details Gender Unique Identifier SENCO Contact Details Date of Birth Address Parent(s)/Carer(s) Contact Details ContactPoint will not hold case data or assessment information

13. Fair Processing Notice • This is the notification to all children in Bedfordshire and their parents which explains what information about them will be held in the ContactPoint directory and the purposes it will be used for.  This is a statutory requirement. • Each household in Bedfordshire will receive a copy of the notification • Children deemed to be at age of comprehension will each receive a copy of their own notification.  • Parents with children below an age of comprehension or with learning difficulties will receive a copy.

14. Who will have access? • Authorised practitioners in children’s services • Role based access controls • Security checked - including enhanced Criminal Records Bureau (CRB) clearance. • Training will include: • safe and secure use of Contactpoint • Data Protection Act and Human Rights Act • Audit trail – what has been viewed, when & by whom. Usage reports are also generated by the system

15. After ContactPoint has been used What will a professional do after they have looked at ContactPoint? • ContactPoint will show the contact details of professionals working with the same child. • They may decide they want to contact and talk to each other to make sure that child is getting all the support they need. • There are rules for all people who work with children and young people about talking to other professionals. ***EVERYONE who works with children and young people must follow these rules ***

16. D A T A S U P P L Y Local Modified CMS Data matching P R A C T I T I O N E R A C C E S S Web Access SECURITY Access Controls ContactPoint No IT Access Mediated Access Support services (national and local) 150+ ‘accountable’ LAs The Big Picture National DWP D A T A S U P P L Y NHS DCFS ONS other other Please note data suppliers have not been confirmed

17. National Systems DCFS SWIFT Sys One Most likely BCC Systems Name Address New data reflected into “Best” view. All data, but NOT Source identity provided in “Complete” View Health System Record structure

18. How secure will ContactPoint be? • ContactPoint can only be used by people who need it to do their job. • Before they can use it, each worker will have to pass strict security checks and must have training. • Each user must have their own user name, password, PIN and a security token (this is higher security than in most banks today). • Security experts will keep testing ContactPoint to make sure only the right people can get into it.

19. Security (cont’d) • Workers will have to give a reason before they can look at a child’s record on ContactPoint. • A record will be kept every time a worker looks at ContactPoint. This record will be looked at regularly to make sure ContactPoint is being used in the right way. • If someone tries to use ContactPoint for the wrong reasons they could face a big fine or even prison.

20. Via Case Management Systems (CMS): SWIFT, Tribal, QES & YOIS etc. Viewing ContactPoint ContactPoint Authorised practitioner views ContactPoint directly – ideally via their Client Management System Practitioner is working with a child or young person Management Information Mediated access – authorised ContactPoint user accesses ContactPoint through another authorised user

21. Help for Organisations • The ContactPoint system will have lots of help for organisations. • The initial training programme will be securely delivered before using the directory. • There are 28 Organisational Accreditation conditions to supply data or use ContactPoint an organisation must meet many of the key conditions – in certain cases all of them. • For further information about ContactPoint and on policies in place to protect ContactPoint and users of ContactPoint please email the Bedfordshire ContactPoint team at contactpoint@bedscc.gov.uk or you can find out information at www.everychildmatters.gov.uk/contactpoint

22. ContactPoint Close For further information: www.ecm.gov.uk/contactpoint Email: contactpoint@bedscc.gov.uk