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Goal

Goal. To give you an overview of Coopenae and the market in which we operate. Plan of the presentation. COOPENAE – relevant information Background. General aspects of the country and our Banking System Main figures of the Company Conclusion Questions. Brief history of Coopenae.

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Goal

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  1. Goal To give you an overview of Coopenae and the market in which we operate.

  2. Plan of the presentation • COOPENAE – relevant information • Background. General aspects of the country and our Banking System • Main figures of the Company • Conclusion Questions

  3. Brief history of Coopenae • Was founded in 1966. • 1983, started the process of specialization as a financial institution. • 1994, began being supervised by SUGEF. • 1999, successfully overcame the crisis in the cooperative sector. • 2001, started leading the market and reached a market share of 12% (at this time 23%). • 2004, the target market was expanded. • 2005, began issuing mortgages. • 2008, insurance market and homebanking • 2009, Net - Coopenae

  4. Relevant figures • Total assets (june 2012), $780 million. • More than 83,000 associates. • Wide range of competitive products, almost equal to banks. • 426 employees. • Biggest cooperative in Central America • 5th cooperative in Latin America

  5. Delegate Assembly Board of directors CEO Vice CEO CCO CMO CIO CHRO CFO CAE Collect Department Branches Savings Department Treasury Department Accounts Department Housing loan Department Organizational Chart

  6. Mission • Best option. Increase the quality of life of our associates. • Everyone on the staff must work hard and believe in their integral development as a human being. • We will do our job day by day as professionals, with excellence in customer service, sensitivity and generating trust with the management of the company.

  7. VISIÓN Vision • We will be a leading cooperative and a model in the global context, where the most important goal (WIG) is the full satisfaction of the associates as both owners and clients.

  8. We do the same business differently • Ability to generate trust (clients, partners and staff) • We believe in the cooperative model – it is in our DNA • We generate and distribute wealth not poverty • Benefits to the associate: Social profits + better interest rates + dividend per share • Long term vision versus short term decision making

  9. We do the same business differently • Leadership style • Governance • Social responsibility • Planned succession for all important positions • Cooperation with other credit unions • Advertising (word of mouth and sponsorships) • Customer service

  10. Customer Service • Warm relationship • Speed of service • Financial advice to our clients • Presence all around the country • High levels of satisfaction • Highly trained personnel • R&D as a philosophy • Mutual loyalty between us and our clients

  11. Staff motivation • High level training • High salaries • Supportive environment • Harmony of principles and values • Incentives • Very low turnover of staff • Loyalty • Succession plans

  12. Background information of Costa Rica • Population, approximately 4.5 million • Land area, 51.000 square kilometers • Annual inflation, average 10% since 2006, for 2011 our inflation was 4.74%. • Exchange rate, US$ 1 to ¢492.57(colones) • Assets of Financial Institutions represent 90% of our annual GDP (we call it PIB)

  13. Costa Rican Financial System(June 2012) Source: www.sugef.fi.cr

  14. Market Share(June 2012) Source: www.sugef.fi.cr

  15. Ranking - Private Financial System- millions of US dollars – June 2012 - Source: www.sugef.fi.cr

  16. Ranking - Cooperatives- US dollars (millions), June 2012 - Source: www.sugef.fi.cr

  17. Ranking – Cooperatives in Latin America- US dollars (millions), December 2010 - Source: www.DGRV.org

  18. Balance Sheet(US $ millions)

  19. Profits or loss (income) statement(million US $) d d

  20. Growth (millionsdollars)

  21. CustomersorAssociates

  22. GrowthJune 2012

  23. Delinquency rate Coopenae 0.45% Source: www.sugef.fi.cr

  24. Liquidity Source: www.sugef.fi.cr

  25. Return on Equity (ROE) Source: www.sugef.fi.cr ROE Coopenae 11.3%

  26. Annual profits(millions dollars)

  27. Capital Adequacy Ratio (CAR) Fuente: elaboración propia, datos de www.sugef.fi.cr

  28. Best practices • FITCH Risk Rating, since 2007 • Optimal qualification as local Borrower • Internationally recognized external auditors • Rigorous internal Audit unit • Self Regulation:

  29. Conclusions • Good position of the whole cooperative system • Coopenae leads the market and this leadership comes from a culture based on principles and values • Most of the staff and clients (owners) have a strong commitment to the company • Solid figures give support to the leadership and show a positive trend in the last 10 years. Solvency. • Last but not least, the cooperative model works and nowadays, more than ever, it is necessary.

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