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nikoras, enkis, mzareulis, Sxefis savaWro punqtebis Tvisobrivi kvleva

nikoras, enkis, mzareulis, Sxefis savaWro punqtebis Tvisobrivi kvleva. dekemberi 2006. proeqtis meTodologia. savele samuSaoebi mimdinareobda 2006 wlis 6 dekembridan 23 dekembris CaTvliT. intervius Catarebis meTodi – “mistiuri momxmarebeli”

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nikoras, enkis, mzareulis, Sxefis savaWro punqtebis Tvisobrivi kvleva

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  1. nikoras, enkis, mzareulis, Sxefis savaWro punqtebis Tvisobrivi kvleva dekemberi 2006

  2. proeqtismeTodologia • savele samuSaoebi mimdinareobda 2006 wlis 6 dekembridan 23 dekembris CaTvliT. • intervius Catarebis meTodi – “mistiuri momxmarebeli” • Catarebuli interviuebis raodenoba 102. • kiTxvari SemuSavda gorbi – gelapis saerTaSoriso centris mier. • monacemebi damuSavda da gaanalizda TbilisSi, gorbi – gelapis saerTaSoriso centris mTavar ofisSi • SerCevis sidide 95%-iani sizustis SesaZleblobas iZleva. monacemTa statistikuri cdomileba meryeobs ± 2.7%

  3. kvlevis miznebi da amocanebi Seswavla, Sefaseba Tu yoveldRiurad rogori urTierToba aqvs momsaxure personals momxmarebelTan. gaigo Tu sinamdvileSi ras fiqrobs momxmarebeli momsaxurebis Sesaxeb dakvirveba, ramdenad mkacrad aris daculi TanamSromelTa mier kompaniis ganawesi. garkveva, Tu kidev ra problemebi arsebobs momxmarebelTa momsaxurebis sferoSi da ra nabijebi unda gadaidgas am mimarTulebiT. TiToeuli jgufisaTvis, imis Sefasebis kriteriumi, Tu ramdenad Seesabameba maTi muSaoba kompaniis standartebs. Sedegebi, romelic SesaZleblobas miscems kompanias moaxdinos TanamSromelTa momzadebis efeqturobis monitoringi, momsaxurebis saerTo donis gaumjobesebisaTvis.

  4. sixSireTa ganawileba zogadad

  5. dagexmaraT Tu ara arCevanis gakeTebaSi?

  6. rogor ubrunebs momsaxure personali klients xurdas?

  7. grZnobdiT Tu ara, rom momsaxure personali mTlianad giTmobdaT yuradRebas mTeli Tqveni vizitis ganmavlobaSi?

  8. rogor SeafasebdiT momsaxure personalis profesionalizms?

  9. rogor fiqrobT, Tqveni vizitis dros emsaxureboda Tu ara momsaxure personali sxva klientebs saTanado doneze?

  10. ramden xans mogiwiaT rigSi yofna, personalis momsaxurebamde?

  11. zogadi situacia Tqveni maRaziaSi vizitis dros

  12. monacemebi momsaxurebis punqtebis mixedviT

  13. iyo Tu ara momsaxure personali adgilze (daxlTan)?

  14. momsaxure personalma maRaziaSi SesvlisTanave mogaqciaT Tu ara yuradReba?

  15. mogisminaT Tu ara momsaxure personalma bolomde, xom ar SegawyvetinaT saubari?

  16. momsaxure personalis pasuxebi SekiTxvaze iyo Tu ara amomwuravi, adekvaturi?

  17. dagexmaraT Tu ara arCevanis gakeTebaSi?

  18. iyo Tu ar momsaxure personalisagan raime produqtis SemoTavazeba?

  19. saubrisas momsaxure personali xom ar iyo kategoriuli? ( xmarobda terminebs SeuZlebelia, ar arsebobs, gamoricxulia, ra sisulelea).

  20. momsaxure personalis toni iyo Tu ara Tavaziani?

  21. muSaobda Tu ara momsaxure personali erTjeradi parkebiT, xorcis produqtis awonvisas?

  22. momsaxure personali afiqsirebda Tu ara klientisgan miRebul Tanxas, danaxarjs da xurdas xmamaRla?

  23. rogor ubrunebs momsaxure personali klients xurdas?

  24. grZnobdiT Tu ara, rom momsaxure personali mTlianad giTmobdaT yuradRebas mTeli Tqveni vizitis ganmavlobaSi?

  25. gadagixadaT Tu ara momsaxure personalma madloba da dagemSvidobaT Tu ara Tavazianad, miuxedavad imisa, iyo Tu ara ganxorcielebuli romelime produqtis yidva?

  26. rogor SeafasebdiT momsaxure personalis profesionalizms?(“1”- Zalian uaryofiTi, “5”-Zalian dadebiTi)

  27. rogor fiqrobT, Tqveni vizitis dros emsaxureboda Tu ara momsaxure personali sxva klientebs saTanado doneze?

  28. SeniSneT Tu ara momsaxure personalis araprofesionaluri qceva? (Wama samuSao adgilze, piradi saubrebi) ?

  29. iyo Tu ara momsaxure personali Sesabamisad Cacmuli? (uniforma)

  30. iyo Tu ara momsaxure personali Sesabamisad Cacmuli?(qonda gamomwvevi makiaJi, saxeze CamoSlili Tma, muqi feris laqi)

  31. qonda Tu ara momsaxure personals beiji miTiTebuli saxeliT?

  32. TvalsaCino adgilas iyo Tu ara ganlagebuli produqti?

  33. iyo Tu ara sufTa is adgili, sadac momsaxureoba xorcieldeboda?

  34. iyo Tu ara maRazia mTlianobaSi sufTa?

  35. ramden xans mogiwiaT rigSi yofna, personalis momsaxurebamde?

  36. gTxovT aRweroT, zogadi situacia Tqveni maRaziaSi vizitis dros

  37. momavalSic mixvalT Tu ara am maRaziaSi sayidlebis gasakeTeblad?

  38. yvela parametris saerTo monacemebi savaWro punqtebis mixedviT

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