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TUG Parts Staff

TUG Parts Staff. Kennesaw, GA. Parts Business Leadership. Dennis Couch. Dennis Couch Vice President, Parts DennisCouch@tugtech.com Office: (678) 581-7805 Cell: (678) 294-7493 Craig Adams Director of Business Development CraigAdams@tugtech.com Office: (678) 581-7810 Cell: (678) 283-6438

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TUG Parts Staff

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  1. TUG Parts Staff Kennesaw, GA

  2. Parts Business Leadership Dennis Couch • Dennis Couch • Vice President, PartsDennisCouch@tugtech.comOffice: (678) 581-7805Cell: (678) 294-7493 • Craig Adams • Director of Business DevelopmentCraigAdams@tugtech.comOffice: (678) 581-7810Cell: (678) 283-6438 • Jamie Woodall • Inventory ManagerJamieWoodall@tugtech.comOffice: (678) 581-7815 Craig Adams Jamie Woodall

  3. TUG Shop Customer Service Team • By Phone: • (800) 989-8499 or (770) 422-8021 • 7:30 am – 5:30 pm EST • By Fax: • (770) 422-8730 • By Email: • tugparts@tugtech.com • Online: • www.tugparts.com or www.tugtech.com • Customer Service Representatives: • JustinMorr@tugtech.com(678) 581-7829 • RickyOneal@tugtech.com(678) 581-7864 Justin Morr Ricky Oneal

  4. What CSRs can do for you: • Order entry, delivery status, shipping information • TUGparts.com web site registration • Invoice queries, credits, discounts, payments • Technical parts look-up • Credit limits and conditions • Parts product details, availability, delivery lead times, • Product substitutions • Price quotations / Special promotions • Any other parts assistance you may require Justin Morr Ricky Oneal

  5. Competitive Pricing • Sourcing specialist who works to find best cost for materials/partsPatSullivan@tugtech.comOffice: (678) 581-7856 • Pricing manager pursues price investigations and makes sure we offer the best price possibleDawnAnderson@tugtech.comOffice: (678) 581-7716 Pat Sullivan Dawn Anderson

  6. Part Availability Jamie Woodall • 98% Availability of all Service Parts in Stock • 90%+ First Pass Availability • Professional inventory management team closely monitors stock levels to ensure high availability rates • Parts expediting daily on all out-of-stock items • TOS / Unit Down orders have top priority to get parts to our customers as quickly as possible Sherecca Johnson Sara Flippin

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