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systems. uality. Comparing Quality Systems Michael Crowley EPR 2008. Edward Deming. Quality is everyone's responsibility. It is not enough to do your best; You must know what to do, and then do your best. 1900 - 1993. Quality Systems. European Foundation of Quality Management.
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systems uality Comparing Quality Systems Michael Crowley EPR 2008
Edward Deming Quality is everyone's responsibility It is not enough to do your best; You must know what to do, and then do your best 1900 - 1993
Innovation and learning Enablers Results Leadership People Processes Key Performance results People results Policy & Strategy Customer results Partnership & Resources Society results Improvement Frame of Reference
Continuous Improvement of Quality Management System Customer demands Supplier Client Customer satisfaction Supplier Client Management Responsibility Management of resources Measurement, Analysis and Improvement Management of processes Intervention Mediation Employment Intake & Selection Intervention Back to work Quality
P D A C Common Quality Assurance Framework
Person focus Rights Ethics Enhanchers Input Output Review Partnership Leadership Results Continuous improvement Participation Service focus Person centred Comprehensiveness RI Congress Oslo 2004
systems uality Cross Reference Study
Summary • Compulsory - non-compulsory • Prescriptive - Non-prescriptive • Single stakeholder perspective - Multi-stakeholder perspective • Competitive - complementary • Efficiency - Effectiveness • Control - Flexibility • Internal – external • Guidelines – Criteria - Standards - Indicators