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Intervention or interference

Supporting staff Ann Robertson and Mandy Malcolmson. Intervention or interference. Welcome to. Workshop 5 Supervision and Support of staff providing services. Aims of the Workshop. Examine what choices and behaviours may challenge individual values.

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Intervention or interference

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  1. Supporting staff Ann Robertson and Mandy Malcolmson Intervention or interference

  2. Welcome to........ Workshop 5 Supervision and Support of staff providing services.

  3. Aims of the Workshop • Examine what choices and behaviours may challenge individual values. • Exploring how staff feel and whether it is intervention or interference? • Explore good practice in supporting front line staff.

  4. Things to consider..... Balancing........... • The human right to be protected with the right to privacy and individual life choices. • Agencies responses to adults who make choices that cause anxiety for others. • Duty of care as a service provider and as an individual. • Adult Support and Protection / Adult at Risk

  5. What would stop staff from reporting concerns?

  6. What would stop staff from reporting concerns? • Fear of retribution • Fear of breaking confidence • Fear of destroying relationships • Fear of being wrong • Not wanting to be involved • Unsure of what to do

  7. Questions to answer during case studies..... • What should the staff / services do? • What would constitute Intervention? • What would constitute Interference? • How would you support the staff members involved in this case?

  8. How do we empower staff to raise concerns?

  9. How do we empower staff to raise concerns? • Listening to staff • Training and developing staff • Open door policy • Staff meetings • One to one discussions • Safe environment • Feedback

  10. How do we get better at working together • Communication • Professional conduct • Avoid blame culture • Everyone accepting responsibility • Being person centred • Responding appropriately to concerns

  11. Information for plenary session • Training • Service Delivery • Multi-disciplinary Working • Other

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