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Presentation to the Canadian Association of Movers

Presentation to the Canadian Association of Movers. Major Jean Claude Collard, MBA Department of National Defense J4 Mat DG Log/Transportation 2 19 September 2005. Outline. IDC; a definition IDC mandate IDC Roles & Responsibilities IDC Objectives No stats Questions. Outline.

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Presentation to the Canadian Association of Movers

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  1. Presentation to the Canadian Association of Movers Major Jean Claude Collard, MBA Department of National Defense J4 Mat DG Log/Transportation 2 19 September 2005

  2. Outline IDC; a definition IDC mandate IDC Roles & Responsibilities IDC Objectives No stats Questions

  3. Outline Contracts review Posting 101 Value Index Results: Carrier compliance Customer satisfaction Claims satisfaction Questions

  4. Domestic Contract • 2 years contract + 3 times 1 year option • Started on 1 April 2001 • On 1 April 2005  3rd option year • End of contract  31 March 2006

  5. Domestic Contract • Draft RFP - 1 March 2005 • 4 years plus 3 one year options • Final RFP – End September 05 • Bid evaluations – End November 2005 • Contract in place - 1 Apr 2006

  6. International Contract • 2 years contract + 3 times 1 year option • Started on 1 November 2001 • On 1 November 2004  2nd option year • End of contract  31 October 2006

  7. International Contract • Draft RFP - November 2005 • Final RFP – January 2006 • New contract - 1 November 2006

  8. Posting 101 • A very complex process • 105 Military Occupations • More than 10 000 moves • Moving target • VCDS priorities • Release, CRA, personal/ family • Op Tempo • Imposed restriction • Positions available • Structure change

  9. Posting 101 • Why do we post CF member ? • CF needs • Op tempo • Recruiting • Promotion • Training • Career progression • Reorganization

  10. PERs Apr- Jun Adjustments/ Ajustements Apr - Jun Boards of promotion Sep - Nov Posting Cycle Consultations Oct - Dec Msgs Mar - Apr Plot Nov - Dec Site Visits Dec - Mar

  11. Value Index • Business distribution • Numbers of move = Business shares • Regional focus • Fine tuning tool; From GESS to CSSS

  12. Value Index Carrier Compliance Customer Satisfaction Claims Satisfaction

  13. Carrier Compliance

  14. Peak Period

  15. QCI Results

  16. Customer Satisfaction

  17. GESSAverage satisfaction score (scale of 1-5):

  18. GESSBreakdown of "Yes"/"No" responses

  19. Average claims satisfaction score (scale of 1-5):

  20. Claims Survey - Breakdown of "Satisfied"/"Dissatisfied" responses

  21. QUESTIONS

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