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Gain insights on strategies to improve communication, including using appropriate terms, recognizing barriers, and managing behavior. Discover techniques for overcoming physical, cultural, and environmental communication challenges. Learn to adapt interactions for individuals with hearing or visual impairments and navigate diverse cultural contexts.
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Warm up 1.02 Understand effective communication
Communication Strategies- Personal - • Use appropriate terms that patients can understand • Recognize influences and barriers to overcome them • Control behavior 1.02 Understand effective communication
Communication Strategies- Physical - Hearing Impairment • Speak clearly • Look at the person talking • Use hearing devices • Eliminate unnecessary sounds • Go to a quiet area 1.02 Understand effective communication
Communication Strategies- Physical - Visual Impairment • Use large print documents • Use tactile cues 1.02 Understand effective communication
Communication Strategies- Cultural - Language • Secure an interpreter • Speak slowly • Use gestures • Use pictures • Avoid slang and local phrases 1.02 Understand effective communication
Communication Strategies- Cultural - Religion • Know the practices of others • Be respectful of the practices of others 1.02 Understand effective communication
Communication Strategies- Cultural - Diversity • Includes Eye Contact, Gestures, and Body Language • Can be interpreted as sign of hostility and disrespect in some cultures • Sign of listening and sincerity • Vary depending on cultural beliefs 1.02 Understand effective communication
Communication Strategies- Environmental - • Accessible patient care areas • Calm, quiet environment • Private area 1.02 Understand effective communication
Processing 1.02 Understand effective communication