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The Evolving Definition of "Student": Identity Management at Duke University

The Evolving Definition of "Student": Identity Management at Duke University. Klara Jelinkova Director, Computing Systems Office of Information Technology Lynne O’Brien Director, Academic Technology and Instructional Services, Perkins Library. Presentation Overview.

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The Evolving Definition of "Student": Identity Management at Duke University

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  1. The Evolving Definition of "Student": Identity Management at Duke University Klara Jelinkova Director, Computing SystemsOffice of Information Technology Lynne O’Brien Director, Academic Technology and Instructional Services, Perkins Library

  2. Presentation Overview • Brief introduction of Identity Management at Duke • New landscape in learning • Case studies and IT responses

  3. Identity Management at Duke • Historically based on Systems of record • Student • HR System • Needs - teaching and learning • Group management (class lists) • Affiliates

  4. Populations • Students • SISS • Faculty and Staff • SAP • Affiliates • Handled by a special process

  5. IdM increasingly complex at Duke because: • Strategic plan emphasizes interdisciplinary work, global connections • Growing use of group work and project based learning means courses include more than students & professors • Research groups span institutions and countries

  6. Technology systems need to: • Be able to interact with people outside of Duke in order to achieve university goals • Respond to way people do their work and interact • Be secure and protect intellectual property

  7. Driver: Course management system • Online discussions with outside experts • Non-course reviewers of student papers and projects • Non-Duke guest content providers • Etc. Increased use of Blackboard for courses led to increased need for non-course members to have access to the course site.

  8. Addresses strategic goal of student-community engagement Raises challenges for identity management related to the course Case Study #1 In Black and White Professor Tim Tyson http://cds.aas.duke.edu/south/

  9. Initial strategies • Add people into student information system as special students (but many participants aren’t really students at all) • Create Blackboard-only accounts

  10. Planning to upgrade Blackboard and move to Shibboleth authentication What to do with Blackboard-only accounts 4128 Blackboard-only accounts 3560 Bb-only accounts with at least one valid enrollment in a course or organization Challenges

  11. Non-traditional Student Working Group • Campus wide initiative sponsored by Jim Roberts (Executive Vice Provost) and Billy Herndon (AVP, Administrative Systems) • Managed by Sue Jarrell (Associate Director Student Information Systems) and Anne Marie Alexander (Sr. Manager, Electronic Access Services)

  12. Non-traditional Student Working Group • Many stakeholders and Systems • Elements of Solution • Governance • Standards • Systems of Record (SoR) • Self-Service Account creation

  13. BlackBoard only users - SoR • Licensing issues • Process • Institutional commitment and record management • Data management

  14. CIT Identity provisioning • Resolution closer to the business process • CIT mastering identities • Accounts separate from traditional institutionally sponsored NetIDs • Separate level of assurance • Separate ID lifecycle

  15. Courses Research program Interdisciplinary Multi-institutional Faculty member in Center for Latin American and Caribbean studies Professor of Sociology Researcher in Social Science Research Institute Case Study #2 Gary Gereffi http://www.soc.duke.edu/NC_GlobalEconomy/index.shtml http://www.ssri.duke.edu/index.php

  16. Active collaboration across: • Faculty, staff and students at Duke, in multiple departments, centers and schools • Members of local community • Businesses in NC • Other Universities in U.S. and abroad • Grant agencies • Government agencies • Not limited to a semester

  17. Blackboard is not enough(and Bb-only accounts won’t do) Public and private websites for group projects Research projects linking students & businesses Use of data from licensed library resources Web 2.0 tools to encourage collaboration and input

  18. Responding to the challenges • Short and medium term • CIT managed identities • Open Source services (wiki example) • Shibboleth • Institutionally sponsored as well as CIT mastered accounts

  19. Long Term • Long Term Federations • InCommon • NC Educational Institutions • Considering extending identity services beyond Duke

  20. Lessons Learned • Collaboration between Office of Information Technology and Center for Instructional Technology has been useful (need both functional requirements and technical solutions) • Need to find balance between meeting people where they are and exerting control (e.g. non-institutional tools)

  21. http://cit.duke.edu/help/consult/web20.html

  22. Continuing Challenges • IdM (collaborator IDs, student) • Tension between need for privacy and security and desire for openness (need both within the same project) • Policy issues are tricky • Identity and access • Projects last but people come and go - who owns things when people leave? • Who owns the materials on a project team or in a course site taught by multiple instructors?

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