1 / 20

MessageWiz

MessageWiz. IS 213 4 April 2006. Project Goals. Develop a system that improves patient medication compliance through increased patient-health care worker communication

griffith-santana
Download Presentation

MessageWiz

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. MessageWiz IS 213 4 April 2006

  2. Project Goals • Develop a system that improves patient medication compliance through increased patient-health care worker communication • Develop a user interface that allows health care workers to create and edit voice/text messages, schedule them for sending, and monitor their status

  3. Personas • Our personas are primarily developed based on health care professionals in Kenya. • These individuals are highly educated but generally have little to no computer experience. • We also took into account the frequent presence of Western volunteers in health care settings.

  4. Health/TB Experience HI AGNES LOW HI Computer Experience NOAH KARI LOW Personas along two axes BEATRICE

  5. 32 y.o. nurse, been at current job for 3 years Frustrated because never knows how many patients to expect; planning difficult Has mobile phone, SMS user, minimal computer skills Meet Agnes….

  6. 48 y.o. nurse with over 20 yrs experience Frustrated when out of medications and no way to communicate with outpatients; troubled that some patients not finishing medication regimen No computer experience but would like to learn Meet Beatrice…

  7. 25 y.o. Swedish graduate student on 6 week volunteer program No experience with health care, but expert computer user Meet Kari….

  8. 25 yo pharmacy tech, finishing degree in pharmacology Responsible for dispensing prescriptions; cannot check other prescriptions for a patient due to lack of persistent records Basic computer skills (email, internet), has mobile phone and uses SMS Meet Noah…

  9. Scenario One: • The government has not provided the clinic with the appropriate drugs for patients in the continuation phase of treatment. The nurses wish to contact these patients to let them know not to come to the clinic on their scheduled pick-up date and come one week later instead.

  10. Scenario Two: • A nurse at the clinic wants to record a medication reminder for patients taking RHZE in the intensive phase of treatment. The reminder should be sent weekly.

  11. Scenario Three: • The administrator would like to check and see which messages failed to send and why. She wants to see if any new languages need to be added to existing messages and cancel messages that failed to send because the patient’s phone is not in service.

  12. Current Design VS. Lo-Fi Prototype • The recurring and single send message functionalities were combined into one section instead of two. • Our low-fi prototype relied heavily on the use of tabs for navigation. The current design completely eliminates tabs and instead provides sidebar and bottom-screen navigation. • The change in navigation required a repositioning of the “back” and “next” buttons to eliminate confusion about which part of the page they are controlling.

  13. Current Design VS. Lo-Fi Prototype • Patient Section: In spite of presenting testers with directions that they should choose only relevant criteria from list presented, testers felt the need to make a choice from each type of criteria. To address this, the types are available on a sidebar and the user can select from the relevant ones.

  14. Patient Screen Shots • Lo-Fi Patients Page • Hi-Fi Patients Page

  15. Current Design VS. Lo-Fi Prototype • Lo-Fi Message Listing • Lo-Fi Message Add New • Lo-Fi Message Edit • Hi-Fi Compose Message Listing • Hi-Fi Message Library Listing • Hi-Fi Message Edit Hi-Fi Text Add

  16. Current Design VS. Lo-Fi Prototype • The Low-Fi prototype featured an “Outbox” which contained information about sending and sent messages and associated errors. • The use of tabs proved confusing. Though it was hard to tell whether or not this was due to how well we “played computer,” we decided to eliminate tabs.

  17. Outbox  Reports & History • Low-fi: Outbox with physical tabs • Hi-fi: Reports & History with style matching the rest of the site

  18. Lessons Learned • Users don’t read directions. If they think they know how they should behave they act accordingly even if it seems illogical to us as designers. We are left with the choice of either changing the design to fit their mental model, or better communicating our different one.

  19. Key Challenges Ahead • Vocabulary: We struggle with the appropriate words to use. Our users, while English speakers, speak a different brand of English unique to Kenya, at varying levels of fluency. • Kenyan input: We’re working on establishing remote user interface testing with participants in Kenya.

  20. Prototype • Live Prototype

More Related