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CAR/SAM Regional Guidance Material on Air Traffic Services Quality Assurance Programmes

This document provides guidance on implementing Quality Assurance Programs in Air Traffic Services to improve safety and efficiency. It covers definitions, background information, and detailed procedures for ATS QA programs.

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CAR/SAM Regional Guidance Material on Air Traffic Services Quality Assurance Programmes

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  1. CAR/SAM Regional Guidance Material on Air Traffic Services Quality Assurance Programmes NAM/CAR/SAM Quality Assurance Workshop Gustavo De León Regional Officer, Air Traffic Management and Search and Rescue ICAO NACC Regional Office NAM/CAR/SAM Air Traffic Services Quality Assurance Workshop (Port of Spain, Trinidad and Tobago, 26 to 30 November 2001)

  2. INTERNATIONAL CIVIL AVIATION ORGANIZATIONNORTH AMERICAN, CENTRAL AMERICAN AND CARIBBEAN OFFICECAR/SAM REGIONAL GUIDANCE MATERIAL ONAIR TRAFFIC SERVICESQUALITY ASSURANCE PROGRAMMESCHAPTERS 1 – 2Version 1.0November 2001

  3. Foreword • CAR/SAM/3 RAN (October 1999) • ATS Quality Assurance Programme • Purpose • ATS Incidents • Quality of Services • CAR/SAM/3 Recommendation 5/36 • ICAO develop guidance material on ATS quality assurance programmes for worldwide use • CAR/SAM Regional Guidance Material on ATS QA Programmes • first phase

  4. Contents • Chapter 1. Definitions • Chapter 2. Background • Chapter 3. ATS Quality Assurance Programmes • Chapter 4. Controller Proficiency Checks

  5. ATC proficiency training ATS operational duties Desk audit Follow-up ATS evaluation Full-unit ATS evaluation In-flight/preflight evaluations Operational deviation Operational error Pilot deviation Refresher training Runway incursion Simulation training Skill enhancement training Special evaluations Supplemental training Three-step closure process Chapter 1. Definitions New Definitions

  6. Chapter 2. Background • Important to prepare ATS QA programme guidelines for States • Heightened awareness of ATS incidents and recommendations made by: • CAR/SAM/2 RAN (Santiago, 1989) • Recommendation 6/11 – Investigation of ATS Incidents • Recommendation 6/12 – Reporting of ATS Incidents • GREPECAS 8 (Dominican Republic, 1998) • Conclusion 8/7 – Actions to be taken by States to reduce ATS incidents in the CAR/SAM Regions • Conclusion 8/8 – Actions to be taken by the users to reduce ATS incidents in the CAR/SAM Regions • Conclusion 8/9 – Actions to be taken by the ICAO Regional Offices to reduce ATS incidents in the CAR/SAM Regions

  7. Chapter 2. Background(cont’d) • Informal working groups • International organizations • Airlines • Reports received by ICAO Regional Offices • Increase of ATS incidents by 43 per cent between 1996 and 1998 • Justified the need for introduction of ATS QA programme for the CAR/SAM Regions • ICAO NACC/SAM Regional Offices began work programme

  8. THE END THANK YOU

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