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Communication Guide Presentation

Learn strategies, overcome barriers, solve problems, and establish goals for effective communication in adult education and training. Explore the impact of communication channels, conflict negotiations, and business issues. Develop skills in active listening, collaboration, and strategic planning.

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Communication Guide Presentation

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  1. Communication Guide Presentation Lynn, Black, Pleshetta Williams, Isaac Jones, Marchella Christian COM/520 Organizational Communication for Adult Education and Training August 3, 2015 Dr. Kathy Zientek

  2. Introduction • Effective communication strategies • Identifying barriers • Problem solving • Accountability and effective organization communication

  3. Establishing Goals • Know what you want accomplished • Fairness and expectations • Being involved

  4. Poor Communication MANAGERS & Leaders SUPERIOR – INFERIOR RELATIONSHIPS OPPORTUNIST PROPAGANDA EMPLOYEE INTIMIDATION EMPLOYEES & CUSTOMERS VIOLENT BEHAVIOR BULLYING Sexual Harassment Gender Discrimination

  5. Employee Empowerment RESPECT TRAINING & MENTORING POSITIVENESS COLLABORATION

  6. Strategic Marketing BRANDING CUSTOMER SERVICE MARKETING PLANNING ORGANIZATIONAL PLANNING MARKETING RESEARCH

  7. Conflict Negotiations ACTIVE LISTENING COMPROMISE = COPING TOGETHER CREATIVE PROBLEM-SOLVING

  8. COMMUNICATION CHANNELS

  9. Different communication channels

  10. Guard against Information overload Communicate in person Use technological tools wisely

  11. Addressing Business Issues through Effective Communication

  12. How does an organization’s communication affect its goals and objectives?

  13. How does resource allocation affect overall communication effectiveness within an organization?

  14. How is accountability handled via organizational communication?

  15. Conclusion In closing, there are several things that we can learn from effective communication; one recognizing poor communication. When this is evident, the effectiveness of the organization decreases. Establishing goals and empowering employees is a great incentive for organizational growth and from that involves strategic planning and effective communication. When these elements are put in place a organization can thrive and have great communication skills.

  16. References • Ahlefeldt, Fritz. PublicDomainPictures.Net. Building Bridges. [digital image]. Retrieved (2015 July 18) from http://www.publicdomainpictures.net/download-picture.php?adresar=10000&soubor=1210-12409560184r2o.jpg • Aleutie. (Photographer). (2013). Shutterstock. Job Interview. []digital image]. Retrieved (2015, July 16) from http://thumb7.shutterstock.com/display_pic_with_logo/1414855/190296119/stock-vector-job-interview-intimidated-candidate-talking-mo-a-monster-boss-vector-illustration-190296119.jpg • Colorful Rag. (Blog). (2013 August). [digital image]. Retrieved (2015, July 16) from https://encrypted-tbn1.gstatic.com/images?q=tbn:ANd9GcTuo5ue9pUOZERPqvV1y1ejLQ5-8L0AktCwQKFJprF-gcTlyg9c2Q • Communication Channels. Retrieved on August 02, 2015. www.themangomedia.com/blog/4-elements-to-a-successful-customer-engagement-strategy/ • Edwards, Ron. US Slave: The Myth of the Black Confederate. [digital image]. Retrieved (2015, July 16) from https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcTPSOoxtF8HhfT9q67EZ1c79nr7cqkeCClKYmQoqtsFqbeHF6wjvg

  17. References Cont. • Getty’s. Customer Satisfaction. [digital image]. Retrieved (2015 July 17) from http://i.istockimg.com/file_thumbview_approve/34918870/2/stock-photo-34918870-customer-satisfaction.jpg. • Ibrahim, Raymond. (2013, February 14). FrontPage Mag. The ‘Epidemic’ Of Sexual Harassment—and Rape—in Morsi's Egypt. [digital image]. Retrieved (2015, July 16) From http://www.google.com/imgres?imgurl=http://www.frontpagemag.com/sites/default/files/uploads/2013/02/3005970_370.jpg&imgrefurl=http://www.frontpagemag.com/fpm/177672/epidemic-sexual-harassment%25E2%2580%2594and-rape%25E2%2580%2594-morsis-egypt-raymond-ibrahim&h=269&w=347&tbnid=JsnpHFVlWqDBEM:&docid=bflno27dkJP1FM&ei=oKWpVYjkMc3EogSI27_oBg&tbm=isch&ved=0CFkQMygdMB1qFQoTCIi0pNy948YCFU2iiAodiO0PbQ • Indicators of Success for Teamwork: What Extension Professionals Need to Excel as Team Members . (2008, August). The Journal of Extension, 46(4), ALL • Jen. (2013 October 11) Lovely Messes (Blog) Positivity Rules. [digital image]. Retrieved (2015 July 17) from http://www.lovelymesses.com/wp-content/uploads/2013/10/PositivityRules-copy.jpg • John Pasturovic Communications, Inc. (2014). [digital image]. Retrieved (2015 July 17) from http://www.jpcpr.com/uploads/2/6/5/0/26503522/7443645_orig.jpg

  18. References Cont. • Johnson, S. (2015, Month Day). How Do the Levels of the Communication Hierarchy Work in an Organization?. Houston Chronicle . Retrieved from http://smallbusiness.chron.com/levels-communication-hierarchy-work-organization-65717.html • NR Marketing. [digital image]. Retrieved (2015 July 17) from http://nrmarketwatch.com/wp-content/uploads/2015/04/marketing-strategy.jpg ExtendCode. (2014). Strategy. [digital image]. Retrieved (2015 July 17) from http://www.extendcode.com/images/strategy.jpg. • Parentng With Scripture. (2012 May 14). Stop Look Listen [digital image]. Retrieved (2015 July 17) from http://www.parentingwithscripture.com/wp-content/uploads/2012/05/stoplooklisten_logo_square_colour1.jpg • Robertson, Andrew. (2013 August 26). University of Phoenix Media Library (LES5ONS). Nearly All Problems are People Problems. [podcast]. Retrieved ()2015 July 18) from https://portal.phoenix.edu/medialibrary/videodetails.50V110102002023555.html • Saftey Smart Compliance. (2013 August 5). OSHA. Seven Statistics on Harassment in the Workplace. [digital image]. Retrieved (2015, July 16) from https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcQDd-QcWFqg8y2LPRJimmjlSvQXorLi6qPKHJIW5-ojMt3qwzyW8w

  19. References Cont. • Schmidt, Chris. (2015). About.com. Employee Involvement and Empowerment. [digital image]. Retrieved (2015 July 17) from http://f.tqn.com/y/humanresources/1/0/i/E/casualmeeting.jpg • Swift, P. (2011, December 29). Goal Setting is Critical for Employee Engagement and Company Success. Retrieved from http://blog.capital.org/goal-setting-is-critical-for-employee-engagement-and-company-success/ • Technology Overload. Retrieved on August 02, 2015. www.happy-healthy-successful.com/living-in-the-age-of-technology-overload • The Communication Process. Retrieved on August 02, 2015. www.phprimer.afmjc.ca/;Part3-PracticeImprovingHealthChapter10IdentifyingHazardsAndCommunicatingRisiks • Todd. (2007 October 29). WetheChange.Com. Compromise. [digital image]. Retrieved (2015 July 18) from http://www.wethechange.com/wp-content/uploads/2007/10/compromise.jpg.

  20. References Cont. • Uliasz, Marek. Win-Win Solution. [digital image]. Retrieved (2015 July 18) from https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCK7-99im5cYCFYgLkgodJocD0g&url=http%3A%2F%2Fwww.123rf.com%2Fphoto_12358993_win-win-solution--negotiation-or-conflict-resolution-concept--isolated-words-in-vintage-wood-type.html&ei=65mqVe7cD4iXyASmjo6QDQ&bvm=bv.98197061,d.cGU&psig=AFQjCNFPpWTTL7fOHQdvi25aXAW88eLESQ&ust=1437330162467572 • University of Kansas Medical Center, School of Nursing.(2014 February 06). Respect Program [digital image]. Retrieved (2015 July 17) from http://nursing.kumc.edu/Images/son/respect-badge-buddy.png • USDA. (Website). (2010 October 13). ARS: Workplace Violence Prevention. [digital image]. (Retrieved (2015 July 16) from http://ars.usda.gov/sp2userfiles/ad_hoc/19000000SafetyHealthandEnvironmentalTraining/graphics/ViolenceChart.jpg • Waters, Bill. (2007) CampusAdr.Org. 5 Levels of Listening. [digital image] Retrieved (2015 July 18) from https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRxqFQoTCKTfo4Op5cYCFQURkgodEUMLFg&url=http%3A%2F%2Fwww.campus-adr.org%2Ftechblog%2F2007%2F12%2F&ei=XJyqVaTBOIWiyASRhq2wAQ&bvm=bv.98197061,d.cGU&psig=AFQjCNFPpWTTL7fOHQdvi25aXAW88eLESQ&ust=1437330162467572

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