911 services: wireline, wireless and VoIP

1. 911 services: wireline, wireless and VoIP Prof. Henning Schulzrinne Dept. of Computer Science Columbia University, New York FCC Solutions Summit March 18, 2004

2. Overview • E911 for wireline • E911 for wireless (Phase II) • Short-term 911 service for VoIP • Differences between PSTN and VoIP • Objectives • Internet standardization efforts

3. Components of emergency calling • Three core components that need to be replicated – everything else are implementation details • identifying emergency calls (“911”) • determining the right PSAP for current caller location • coarse-grained location • currently, ALI and MSAG • deliver caller location to PSAP • fine-grained location

4. Tandem Switch (911 Selective Router) CO Switch E911 for wireline PSAP #1 CAMA or PRI delivers ANI (555-1234) CAMA or SS7 555-1234 313 Main St LEC network 555-1234  PSAP #1 ANI: 555-1234  313 Main MSAG ALI private data link 100-500 Main Street  ESN 1789 555-1234  PSAP #1, 313 Main St provisioned updates verify address validity

5. Phase I (April 1998) Route all call to the appropriate PSAP based on call sector Provide cell/sector location data to PSAP Provide call back number to PSAP Phase II (October 2001) Phase I + latitude and longitude Wireless 911

6. Wireless 911: Phase 2 MSC pANI (ESRD or ESRK) ISUP y N e t r s i l r i t LEC selective router Wireless Tower PDE MPC/SCP E2 ALI S A-GPS, UTDOA, … dynamic updates t ESRK or ESRD  coordinates callback number w . a p . c o ESRK = unique for call ESRD = unique for location

7. Problems with existing 911 system • 1970s technology: • CAMA trunks induce long call setup delays • limited in ability to transfer information (10 digits) • gets complicated if multiple providers • ILEC vs. CLEC • multiple wireless providers • tied to ILEC rate centers and other PSTN routing artifacts • hard to move PSAPs on short notice (e.g., emergency evacuation) • can’t just plug into any network termination

8. PSTN vs. Internet Telephony PSTN: Signaling & Media Signaling & Media China Internet telephony: Signaling Signaling Media Australia Belgian customer, currently visiting US

9. How does VoIP differ from landline and wireless PSTN? • All devices are nomadic • new location, but same identifier • Telephone companies are no longer needed • there are still carriers for DSL and cable “IP dial tone” • but unaware of type of data carried (voice, web, IM, …) • VSP may be in another state or country • Corporations and universities don’t have email carriers, either voice service provider (TCP, RTP, SIP) Yahoo ISP (IP) MCI dark fiber provider (λ) NYSERNET

10. The role of phone numbers and identifiers • Wireline  line, device, subscriber & location • Wireless  device, but not location • VoIP (phone number and URIs): • mostly identifies person, not device • multiple devices located in different states can share the same number • however, may not have a phone number • if it does, area code may be from different state than customer billing address • multiple devices • device can move, while number stays the same • not related to ISP

11. Why is VoIP ≠ wireless? • VoIP devices may not have phone numbers as lookup keys • e.g., sip:hgs@cs.columbia.edu • Location information for devices is civil, not longitude/latitude • e.g., service address for VSPs • GPS not available (nor functional) on indoor devices • plus, accuracy of 50 m (67%) or 150 m spans many buildings… • no floor information • Cell phones don’t work in our building… • so A-GPS is unlikely to work there, either • Plus, wireless E911 complexity due to old signaling mechanism • expensive and complicated to connect to multiple wireless operators • proposals to use IP-based solutions 50m

12. Objectives for IP-based 911 • International • devices must work anywhere • independent of local emergency number • international roaming • Multimedia • integrate alternate modalities such as text (TDD) and video (sign language) • COTS • re-use standard protocols (SIP, DNS, DHCP, HTTP, XML, …) • avoid repeat of CAMA trunks • Resilient • easily re-route calls to any number of backup PSAPs • Testable • users can test operation without tying up operator resources • Secure • integrity, privacy and confidentiality, protection against denial-of-service attacks • Technology-independent • do not depend on (e.g.,) specific wireless or link technology • Pro-competitive • does not require carriers or gatekeepers

13. Three stages to VoIP 911

14. 1 2 3 4 5 6 7 8 9 8 # * Example I1 solution #1 CLEC # 1 Example: VoxPath SS 7 End Office Switch LAN IP Phone Signaling Customer Gateway PSAP Softswitch Selective End Office Router Switch Broadband Media Network Gateway Call Taker POP CLEC # 2 Mark Lewis

15. ALI DB ACD PBX (emergency lines) I1 Solution #2 Level3 Customer Softswitch Dedicated 911 trunks PSTN E911 Tandem Public Internet or Private IP Network End Users E911 Tandem IP Phones Level 3 911 Softswitch Network PSAP Mark Lewis

16. Possible I2 architecture IP PSTN Selective Router MG INVITE sos CAMA ISUP ESRK, DN  loc PAM ALI ALI-FE SIP PUBLISH E2+ ESP Local ALI National Voice N/Ws Emergency Services N/W based on slide by Martin Dawson

17. IETF I3 standardization efforts • IETF = Internet Engineering Task Force = international open standardization body “911” sip:sos@ include civil and/or geo 911  sos 112  sos sip:psap@leonia.nj.gov provide location (civil or geo) DHCP cn=us, a1=nj, a2=bergen

18. Conclusion • Existing 911 system closely tied to PSTN history • number as universal identifier • close affiliation with PSTN switches • incremental, constrained evolution • VoIP offers opportunity to increase robustness and decrease costs • Initial international and US standardization efforts in progress • IETF and NENA collaboration combines 911 and Internet expertise