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Meet Australia Spotlight – The Unitron Way, Australia

Lilika is proud to lead the Australian team into a new Era of Customer Experience and relationship driven business. She balances her work life with the demands of being a mum to two spirited and sassy young girls. Meet Australia Spotlight – The Unitron Way, Australia.

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Meet Australia Spotlight – The Unitron Way, Australia

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  1. Lilika is proud to lead the Australian team into a new Era of Customer Experience and relationship driven business. She balances her work life with the demands of being a mum to two spirited and sassy young girls Meet Australia Spotlight – The Unitron Way, Australia

  2. AWESOME thingshave beenhappening DownUnder! DownUnder!

  3. We bring you the end of PHONITRON

  4. What is Phonitron? [Pho-nee-tron] noun – a confused species found within group companies selling both Phonak and Unitron products. They are generally customer facing and play an important part in brand culture.

  5. Hmmm Quantum 6?? Yes that has SoundRecover And is that a Phonak or Unitron order Good Morning Phonitron

  6. How to best approach “Phonitron” Remove the confusion And Keep what makes sense!

  7. Our dedicated Unitron AUSTRALIA Team

  8. Customer Care Team Technical Support Sales & Marketing

  9. G’day Welcome to Unitron. No worries! Yes our Moxi 6 is compatible with uDirect2 Have an AWESOME day!

  10. Dedicated Staff  Staff with purpose

  11. Setting Standards& Raising the Barinsert graph with Manuf. Unitron grows taller

  12. Dedicated Staff Staff with purpose Engaged Staff

  13. The Smile Community

  14. Dedicated Staff Staff with purpose  Engaged Staff High Quality Service 

  15. Calls directly to Unitron Customer Care increased by almost 40%

  16. Average Time to answer reduced by 40% (from 15.5 to 9 seconds)

  17. Abandoned Call rate reduced by 47% • No of calls answered within 15 seconds increased by 12%

  18. Dedicated Staff +Staff with purpose +Engaged Staff + High Quality Service = HAPPY CUSTOMERS !!!!

  19. We love U wall

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