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LandAirSea Tracking Key Troubleshooting Guide

Problem, Cause and Solution. Please Contact Support@landairsea.com if any problem persists. You can also visit the link http://support.spytecinc.com/help/tracking-key-pro-toubleshooting-guide <br>

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LandAirSea Tracking Key Troubleshooting Guide

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  1. Tracking Key Pro Toubleshooting Guide Last Modified on 12/20/2015 11:38 pm EST LandAirSea Tracking Key Troubleshooting Guide Problem Cause • Low battery Error message reads power. –“LAS 3 series device • Drivers are not found” not installed. Cannot Find the USB Plug, Power Switch, or • No Cause Battery Compartment • Placement Solution • Check Battery Indication Light and replace the batteries • Plug in the unit to your USB Port. Go to your Control Panel → System → Click the Hardware Tab → Device Manager. Find the Item called Ports and double click it. The Tracking Key will be listed there. If you do not see it, then restart your computer with the tracking key plugged in. If it is listed with a yellow exclamation mark right click it and select Uninstall, after which reboot your computer. Then follow the instructions in the Software Installation Quick Start Guide. • There is a rectangular protective cap that is snapped in on the front of the unit. Pull on this cap to expose the USB Plug • There is no power switch on the LandAirSea Tracking Key. Once you place batteries in the unit, it will be ON. To turn the unit off, remove the batteries or within 3 minutes and the unit will enter sleep mode (Note: the Green LED will not turn off when in sleep mode). • You will see the control panel under the rectangular cap. The battery compartment is opened by removing the 4 screws on the bottom of the unit. • Double check your placement, and move if necessary. Error message reads – with in the The GPS indication light will flash when there is a good “Memory Empty- No vehicle. GPS lock. • Replace the batteries. downloadable data.” • Low battery power Red battery indication • Low battery power. light or the light turns off right away. • Replace the batteries • Placement with in the vehicle. • Double check your placement, and move if necessary. The GPS indication light will flash when there is a good GPS lock. • After elongated stops it may take your device 2-3 minutes to lock back on to the GPS satellites. • Replace the batteries Gaps within the Data • GPS lock on time. • Low battery power.

  2. • Windows 98 operating system is being on how to fix this problem. used. • Double check Google Earth system requirements and • System is out upgrade if necessary. of date • Reposition your device in the vehicle, erase the data • Bad tracking that you have off of your unit and gather some new data. data. • Low battery • Replace the batteries power • Contact Support@landairsea.com for further • Possible assistance. damage. • Contact Support@landairsea.com for the walkthrough No Maps, Google Earth won’t run properly, or erratic data. No Power Please Contact Support@landairsea.com if any problem persists. You can also visit the link http://support.spytecinc.com/help/tracking-key-pro-toubleshooting- guide

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