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SYNERGY IN ACTION Re-Engineering Your Staff Financial Aid Office Bridgewater State College

SYNERGY IN ACTION Re-Engineering Your Staff Financial Aid Office Bridgewater State College. Janice Evans and Cathy Kedski. AGENDA . Introduction BSC Financial Aid Office as it Was BSC Financial Aid Office as it Is How to Make it Work Questions. INTRODUCTION.

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SYNERGY IN ACTION Re-Engineering Your Staff Financial Aid Office Bridgewater State College

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  1. SYNERGY IN ACTIONRe-Engineering Your StaffFinancial Aid OfficeBridgewater State College Janice Evans and Cathy Kedski

  2. AGENDA • Introduction • BSC Financial Aid Office as it Was • BSC Financial Aid Office as it Is • How to Make it Work • Questions

  3. INTRODUCTION • Constant in Office - Service to Students • Major Change - Support Staff Work Responsibilities

  4. MAJOR CHANGE - Why we did so • For Support Staff • For Students We Serve • For Entire Office

  5. BSC FINANCIAL AID OFFICE - AS IT WAS • Office Set Up • Support Staff Responsibilities • Location of Support Staff • Supervision • Communication

  6. ORGANIZATIONAL CHART-AS IT WAS

  7. OFFICE SET- UP AS IT WAS

  8. RELATED OFFICE ISSUES • Location • Supervision • Communication

  9. BSC FINANCIAL AID OFFICE - AS IT IS • Revisit problems with former system • Main change • How new system works • Other changes • Location • Supervision • Communication

  10. MAIN CHANGE • Main change = ROTATION SYSTEM • How support staff rotation works

  11. ORGANIZATIONAL CHART - AS IT IS

  12. OFFICE SET-UP - AS IT IS

  13. RELATED OFFICE ISSUES • Location • Supervision • Communication

  14. ROTATION - SUMMARY • How to Make it Work • Disadvantages • Advantages • Final Words

  15. ROTATION-HOW TO MAKE IT WORK • Commitment • Equity • Feedback • Flexibility • Back-Up • Implementation

  16. DISADVANTAGES • Attitudes • Growth • Personalities • No Home

  17. ADVANTAGES • Attitudes • Growth • Personalities • Service

  18. FINAL WORDS • Staff • Students • Office

  19. QUESTIONS? Financial Aid Office Bridgewater State College Janice Evans and Cathy Kedski

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