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Transformation of BSC Financial Aid Office: Synergy in Action

Learn about the re-engineering journey of Bridgewater State College Financial Aid Office, from its previous setup to the innovative rotation system in place now. Discover the benefits, challenges, and best practices to make this new approach work effectively.

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Transformation of BSC Financial Aid Office: Synergy in Action

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  1. SYNERGY IN ACTIONRe-Engineering Your StaffFinancial Aid OfficeBridgewater State College Janice Evans and Cathy Kedski

  2. AGENDA • Introduction • BSC Financial Aid Office as it Was • BSC Financial Aid Office as it Is • How to Make it Work • Questions

  3. INTRODUCTION • Constant in Office - Service to Students • Major Change - Support Staff Work Responsibilities

  4. MAJOR CHANGE - Why we did so • For Support Staff • For Students We Serve • For Entire Office

  5. BSC FINANCIAL AID OFFICE - AS IT WAS • Office Set Up • Support Staff Responsibilities • Location of Support Staff • Supervision • Communication

  6. ORGANIZATIONAL CHART-AS IT WAS

  7. OFFICE SET- UP AS IT WAS

  8. RELATED OFFICE ISSUES • Location • Supervision • Communication

  9. BSC FINANCIAL AID OFFICE - AS IT IS • Revisit problems with former system • Main change • How new system works • Other changes • Location • Supervision • Communication

  10. MAIN CHANGE • Main change = ROTATION SYSTEM • How support staff rotation works

  11. ORGANIZATIONAL CHART - AS IT IS

  12. OFFICE SET-UP - AS IT IS

  13. RELATED OFFICE ISSUES • Location • Supervision • Communication

  14. ROTATION - SUMMARY • How to Make it Work • Disadvantages • Advantages • Final Words

  15. ROTATION-HOW TO MAKE IT WORK • Commitment • Equity • Feedback • Flexibility • Back-Up • Implementation

  16. DISADVANTAGES • Attitudes • Growth • Personalities • No Home

  17. ADVANTAGES • Attitudes • Growth • Personalities • Service

  18. FINAL WORDS • Staff • Students • Office

  19. QUESTIONS? Financial Aid Office Bridgewater State College Janice Evans and Cathy Kedski

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