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Web Governance

Web Governance. Patricia Benoit, CISA, CIA April 2002. General Governance Principles. To Improve an Environment via Planning. Rules & Their Enforcement. At the Community Level. Why Govern?. What is Governance?. Where?. In collaboration with the Business, IT Infrastructure &

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Web Governance

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  1. Web Governance Patricia Benoit, CISA, CIA April 2002

  2. General Governance Principles To Improve an Environment via Planning Rules & Their Enforcement At the Community Level Why Govern? What is Governance? Where? In collaboration with the Business, IT Infrastructure & IT Appl Services By Establishing & Monitoring adherence with Standards, Guidelines & Processes In a Phased Approach Who? How do we Govern? When? Southern California Edison

  3. City Governance Analogy – Why Govern? • To help communities and regions grow in harmony with the natural environment and in tune with public concerns. • Solving a community’s problems • 2. Protecting important features • 3. Guiding community growth in the future Southern California Edison

  4. Web Governance – Why Govern? • Web Governance’s helps portals and sites grow in harmony with a common environment that is in tune with business concerns. • Solving a community’s problems • 2. Protecting important features • Guiding community growth in the future Southern California Edison

  5. More Reasons for Web Governance • Automating business processes has created an environment that has evolved without Proper Safeguards • Companies make large Investments in the Web • Increased Vulnerabilities from Exposure to Outside World • Regulatory Issues Requiring Compliance (i.e. Privacy) • The Web is an Environment of Continuous Change Southern California Edison

  6. General Governance Principles To Improve an environment via Planning Rules & Their Enforcement At the Community Level Why Govern? What is Governance? Where? In collaboration with the Business, IT Infrastructure & IT Appl Services By Establishing & Monitoring adherence with Standards, Guidelines & Processes In a Phased Approach In a Phased Approach Who? When? When? How do we Govern? Southern California Edison

  7. Web Governance Definition • Why Governance? • Governance improves Web Communities by providing Order and Predictability • around Outcomes What is Governance? Governance is the Development and enforcement of Standards, Policies and Guidelines Expected Outcomes Consistent and Reliable Web Communities that sustain and extend IT and Business Unit Strategies & Initiatives Southern California Edison

  8. Risk Risk Web Governance Major Areas Web Governance Web Application Processes & Standards Security, Reliability & Infrastructure Content Management Safeguards • Branding/Logo Standards • Content Look & Feel Standards • Legal Compliance Reviews • Corporate Content Reviews • BU Content Reviews • Portal Metrics Reviews • Development Process Standards • Maintenance Process Standards • Technical Stds & Guidelines • “Best Fit” Technology Standards • Security Standards • Architecture & Tool Standards • Service Level/Performance Stds • Web Production Monitoring • Infrastructure Standards • Web Change Management Southern California Edison

  9. Risk Risk Web Governance Major Area - Benefits Web Governance Web Application Processes & Standards Security, Reliability & Infrastructure Content Management Benefits • Appropriate Branding/Logo • Consistency Across a Portal • Prevention of Legal Issues • Approved Corporate Content • Approved Business Unit Content • Improved Quality of Portals • Reduced Development Costs • Consistent Deployment • Reduced Maintenance Costs • Appropriate Technology • Consistent Web Environment • Reduced Cost for Replacement • Protection of Assets • Alignment with I*Net Architecture • Alignment with Infrastructure • Reduced Downtime Costs • Improved Portal Reliability • Approved Web Applications Southern California Edison

  10. General Governance Principles To Improve an environment via Planning Rules & Their Enforcement At the Community Level Why Govern? What is Governance? Where? In collaboration with the Business, IT Infrastructure & IT Appl Services By Establishing & Monitoring adherence with Standards, Guidelines & Processes In a Phased Approach In a Phased Approach Who? How do we Govern? When? Southern California Edison

  11. Portals Unplanned Web Governance Landscape • Style Guide • Web Master Manual • Standards & Guidelines for Communications B2C Company.com Parent.com • Style Guide • Standards & Guidelines for Communications B2B eProcurement • Buysite Customization Standards & Guidelines • Look & Feel Standards • Application Technology Decision Matrix MyHR Site B2E Employee Site • Style Guide • Application Technology Decision Matrix BU 1 BU 2 BU 3 Corp Center Shared Services IT Business Unit Governance Board Business Unit Governance Board Business Unit Governance Board Southern California Edison

  12. Governance Boards Planning works well when community members recognize how the parts of the community fit together. Southern California Edison

  13. How do web communities fit together to align Business and IT Plans? Web Governance Boards ETC Executive Level Web Governance Boards B2C Portal B2B Portal B2E Portal Business Unit Boards BU 1 BU 2 BU 3 Corp Center Shared Services IT Southern California Edison

  14. Governance Boards Good planning considers the needs of the entire community. Once planners have helped the community create its plan, they work with many people and groups to carry out the plan. They work with neighborhood groups, the mayor, the police, engineers, and business people, as well as many others to make the community the best place to live. Southern California Edison

  15. Corporate Alignment Web Governance Boards B2E Governance Board Corporate Communications BU 1 Intranet Governance Board BU 2 Intranet Governance Board IT Intranet Governance Board Law IT Support/Alignment BU 3 Intranet Governance Corporate Center Intranet Governance Shared Services Intranet Governance Enterprise Architecture Systems Engineering B2C Governance Board IT Security BU 1 Internet Governance BU 2 Internet Governance Public Affairs Web Production Support Application Services Human Resources Corporate Finance Safety Community Involvement eBusiness System Quality Assurance Southern California Edison

  16. General Governance Principles To Improve an environment via Planning Rules & Their Enforcement At the Community Level Why Govern? What is Governance? Where? In collaboration with the Business, IT Infrastructure & IT Appl Services By Establishing & Monitoring adherence with Standards, Guidelines & Processes In a Phased Approach In a Phased Approach Who? How do we Govern? When? Southern California Edison

  17. Governance Board Responsibility As the population increases and becomes more concentrated in certain areas of the country, carefully planned development is the only way to ensure that the quality of life in those areas is maintained and enhanced. Much of the responsibility for promoting and maintaining the good life in a community belongs to the city and regional planners. Southern California Edison

  18. Web Governance Business Units Corp. IT Web Governance Roles & Responsibilities • Web Governance Responsibilities • Define Guiding Principles for Web Content & Design • Define Responsibilities of Content Owners • Establish Content Management / Approval Process • Perform Best Practice Research & Knowledge Sharing • Standards Establishment / Updates • Project Compliance Reviews & Quality Control Gate • Web Production Monitoring • Web Governance Knowledge Sharing & Communications Corporate Role: Business Unit Role: WEB SITE & CONTENT APPROVAL CONTENT MANAGEMENT IT Role: TECHNICAL ARCHITECTURE & SUPPORT Southern California Edison

  19. Governance Planning Professional planners prepare comprehensive plans for development projects, neighborhoods, cities, states and regions… a vision. And they're responsible for developing a plan of action to turn their paper plans into reality - into roads, buildings and open spaces. Southern California Edison

  20. Strategic Alignment – A Collaborative Vision • Advocacy/Funding • Education/Promotion • Communication Strategy • Web Governance Site • Best Practices • Architecture Standards • Branding/Logo Standards • Look/Feel Standards • Development/Maintenance • Technical Standards/Guidelines • Security Standards • Service Level Agreements • Strategic Alignment Plan • Operations • Mission Statement of purpose • Objectives • Membership • Voting • Roles & Responsibilities • Decision Matrix for work • Meeting Manager Change Management Processes/ Standards Organization/ Strategy Portal Governance • Shared • Common Taxonomy • Usability • Search Intelligence • Design • Corporate Content Reviews • BU Content Reviews • Portal Metrics • ACT Compliance • Approval • Quality Control & Monitoring Technology Content • Web Change Management • Standard Tools • Mobility Strategy • Developer’s Pool • Search Engine Enhancement • Single Sign-on • Personalization • Business Unit • Governance Boards • BU Content Review/Clean-up • Business Requirements Southern California Edison

  21. EDNA Actions - Improvement Initiatives • Governance Operations • Organizational Change Management / Common Vision • Intranet Site Clean-up • Intranet Organization & Search • Functional Design (Usability) and Style Guide Update • Web Content Management • Standard Automated Business Processes, Applications & Tools • Mobility Standards • Release Management • Governance Communications - Web Site Southern California Edison

  22. General Governance Principles To Improve an environment via Planning Rules & Their Enforcement At the Community Level Why Govern? What is Governance? Where? In collaboration with the Business, IT Infrastructure & IT Appl Services By Establishing & Monitoring adherence with Standards, Guidelines & Processes In a Phased Approach In a Phased Approach Who? How do we Govern? When? Southern California Edison

  23. Web Governance Processes Web Production Monitoring Security Monitoring Service Level / Performance Metrics Monitoring Web Applications Migration Monitoring Web Tools Migration Monitoring Trending & Improvement Initiatives Standards Establishment Development Standards Technical Standards & Guidelines Content Management Standards Architecture Standards Security Standards Maintenance Standards Quality Control Web Governance Approval Gate Web Production Change Management Content Approval Gate Project Reviews Development & Maintenance Standards Compliance Reviews Technical Guidelines/Standards Reviews Content Reviews Architectural Alignment Reviews Security Alignment Reviews Southern California Edison

  24. Standards Establishment Function Inputs: Industry Best Practices Existing Strategies Existing Standards Business Unit Initiatives Outputs: Standards Road Map Standards Development Plan New/Updated Standards Standards Deployment Standards Establishment Function Development Standards Technical Standards & Guidelines Content Management Standards Architecture Standards Security Standards Maintenance Standards Resources Web Governance Process Management Application Services Systems Engineering IT Security Infrastructure Corporate Communications Dependencies: Architectural Strategy Web Strategy Exit Criteria: Standards Road Map & Development Plan Approval Standards are Deployed Entry Criteria: A need for a standard, or to update a standard, is Identified via a change in Web Strategy, Technology, Best Practices or Risk. Southern California Edison

  25. Project Review Function Inputs: Web Development Projects Development Standards Maintenance Standards Technical Standards & Guidelines, Architectural and Security Standards SQA Review Checklists Outputs: Project Reviews Function Development & Maintenance Stds Compliance Reviews Technical Guidelines/Standards Reviews Content Reviews Architectural Alignment Reviews Security Alignment Reviews Web Content Issues Log Application Development Project Issues Log Findings & Recommendations Report Action Plans for Issues requiring resolution for Project Implementation Dependencies: Established Standards Web Projects Resources Web Governance System Quality Assurance Systems Engineering Corporate Communications Exit Criteria: Deviations identified and addressed prior to migration to the Production Environment Entry Criteria: A project requires a review to verify compliance with standards. Southern California Edison

  26. Web Production Monitoring Inputs: Security Reports SLAs & Metrics Reports Web Content Issues Log Governance Board Issues Log Web Governance Reports Outputs: Web Governance Monitoring Summary including an Issues Log with Recommended Actions Web Content Issues Report Improvement Initiatives Web Production Monitoring Function Security Monitoring Service Level / Performance Metrics Monitoring Web Applications Migration Monitoring Web Tools Migration Monitoring Trending & Improvement Initiatives Resources Web Governance Web Production Support IT Security Management Corporate Communications Application Services Dependencies: SLAs Issues Log & Reports Exit Criteria: Web Governance Monitoring Summary and Improvement Initiatives published Issues are addressed Entry Criteria: Reports are published and it is time for scheduled Governance Monitoring activities. Southern California Edison

  27. Quality ControlFunction Inputs: Web Migration Request SDM & Client Approval (UAT) for Release to Production Web Production Content Approval for Release to Production Inventory of Web Applications in Production Web Migration Activity Reports Outputs: Approved Application is Migrated to Web Production Approved Content is Migrated to Web Production Inventory of Web Applications in Production Archived Web Content History Quality Control Function Web Governance Approval Gate Web Production Change Management Content Approval Gate Dependencies: Change Request Approval for Migration Web Production Reports Resources Web Governance Web Production Support Corporate Communications Application Services Exit Criteria: Application or Content is successfully migrated to the Web Production Environment Entry Criteria: A Web Application requires migration to production. Southern California Edison

  28. General Governance Principles To Improve an environment via Planning Rules & Their Enforcement At the Community Level Why Govern? What is Governance? Where? In collaboration with the Business, IT Infrastructure & IT Appl Services By establishing & monitoring adherence with Standards, Guidelines & Processes In a Phased Approach In a Phased Approach Who? When? When? How? Southern California Edison

  29. Phase 2 Phase 1 Web Governance in a Phased Approach Governance Establishment Develop Governance Model Communications Plan Standards Gap Analysis Implementation Plan Governance Boards Obtain Sponsorship & Mgt Support Identify Content Owners Develop Charter & Vision Define Roles & Responsibilities Define Board Structure & Operations Standards Establishment Development Standards Technical Standards & Guidelines Content Management Standards Architecture Standards Security Standards Maintenance Standards Phase 3 Phase 4 Phase 5* Project Reviews Development & Maintenance Stds Compliance Reviews Technical Guidelines/Standards Reviews Content Reviews Architectural Alignment Reviews Security Alignment Reviews Quality Control Web Governance Approval Gate Web Production Change Management Content Approval Gate Web Production Monitoring Security Monitoring Service Level / Performance Metrics Monitoring Web Applications Migration Monitoring Web Tools Migration Monitoring Trending & Improvement Initiatives * - Note: Dependencies on a Security Framework, SLAa and a controlled Web Production Environment exist in this area. Southern California Edison

  30. Web Governance Operations • Annual Planning - Risk Assessment & Review of Industry Trends • Alignment of IT & BU Strategies • Develop/Refine Safeguards to Eliminate Risk • Web Policies • Standards & Processes • Development Project Reviews • Production Environment Monitoring • Change Control Gate • Measure Performance / Compliance • Report on Results & Create Improvement Initiatives • Educate, Communicate and Inform IT & BUs in Web Governance Practices • Continuously Improve Web Governance Southern California Edison

  31. Web Governance Key Success Factors • Ensure that Executive Management supports Governance • Ensure that well defined Business & IT Strategies exist • Ensure alignment of Strategies at the Portal Level with Boards that represent the appropriate individuals in each portal community • Ensure that Standards are Comprehensive, Developed by Subject Matter Experts and are Approved • Ensure that reviews are conducted at High Risk points in the SDLC (i.e. Requirements, Design, Testing, etc.) • Ensure that Web Production is monitored for security risks & reliability and proper escalation processes & recovery plans exist • Ensure that well defined processes for Web Change Management exist Southern California Edison

  32. "Never doubt that a small group of thoughtful committed citizens can change the world; indeed, it's the only thing that ever has. "             ~Margaret Mead Web Governance Southern California Edison

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