Fort Bliss Directorate of Family and Morale, Welfare and Recreation

1. Fort Bliss Directorate of Family and Morale, Welfare and Recreation blissmwr.com

2. AGENDA • Organization • Services provided to the installation • Key facility improvements • New construction to support the growth of Fort Bliss

3. FMWR Director NAF Support Services Child, Youth and School Services Recreation Business ACS • NAF Financial Management • NAF Major Construction • Private Organizations • NAF Property • Internal review • Management Controls • NAF Warehouse • Maintenance • Public Private Venture • IT • Child Development • Services • Family Child Care • School Age Services • Middle School & • Teen Program • Youth Centers • Youth Sports and Fitness • Youth Education Support Services • School Liaison Services • Outreach Services • SFAC Liaison • SKIES Program • Partnership & • Teen Hired Prog • Program Support • Services • Sports & Fitness • Entertainment • Auto Crafts • Biggs Park • Library • Arts and Crafts • Better Opportunities • for Single Soldiers • (BOSS) • Outdoor Recreation (ITR, Outdoor Adventures, RV Park) • Leisure Travel • Special Events • Golf Operations • Food &Beverage Operations • Bowling • Restaurants • Rod and Gun Club • Lodging Svcs • Business Planning • Centennial Club • Financial Readiness • Family Advocacy • Relocation • Mobilization & • Deployment • Information & Referral • Exceptional • Family Members • Employment Readiness • Installation Volunteer Prog • AFTB • Army Family Action Plan • AER • Soldier and Family • Assistance Ctr • Survivor Outreach • Service

4. MWR’s role on the Installation • Dedicated to providing the highest possible quality of life for our Soldiers and Families • Charged with generating a bottom line income that allows for: - Capital purchases in support of MWR and Soldier/Family programs - Maintaining solvency to meet operating expenses - Providing job opportunities for family members - Providing clean, well - managed facilities and a quality product and service at a reasonable fee or price - Continually cultivating a community environment

5. Services We Provide • Army Community Service • (Soldier/Family Support) • Child, Youth and School Services • Recreation and Sports Programs • - Auto Crafts Services • - Frame Shop • - Biggs Park • - Swimming Pools • - Outdoor Adventures • Lock and Leave Storage Services (Third Party Contract) • BOSS Program Liaison • FMWR Business Operations - Club/Food Service - Bowling - Lodging Services - Rod and Gun Program • Unit Funds • Private Organizations/ Commercial Solicitations • Marketing • Coin-Operated Car Wash (Third Party Contract) • Special Events (Concerts, Entertainment, etc.) • USO Liaison

6. Facility Highlights • Major construction/renovations have modernized Fort Bliss FMWR • 52-lane automated Bowling Center/state-of-the-art automatic scorers newly renovated • Lodging at Fort Bliss • Army Strong Gym to open mid June (largest Army Fitness Center) • The Centennial Banquet and Conference Center (currently being renovated) • Underwood Golf Course with two 18-hole courses

7. The Army Family Covenant • Family Covenant Card • CYSS – Reduced fees, additional services • “The Edge”, Introductory programs for SA and MS&T in fitness, the arts, adventures and life skills • “Hired” – Teen Apprenticeship program, MWR • ACS – more staff, more hours for respite care • Discounts on Rounds of Golf and Lessons • Reduced rates for Bowling games

8. Wounded Warriors Support • Soldier and Family Assistance Center - One stop service to all the services a Warrior in Transition might need. Located at ACS in Bldg. 2494 • Wounded Warrior Assistance Fund - Grants available for hardship cases - Wounded Warrior donated funds • Army Emergency Relief

9. FMWR Funding Categories CAT A: Facilities authorized 100% APF Support, Mission Sustaining CAT B: Facilities authorized both APF and NAF support, Basic Community Support CAT C: Facilities authorized no APF Support; must be self- sustaining;100% NAF, Business Activities Category A Category B Category C Army Community Service Libraries Physical Fitness Centers Parks/Recreation Centers Outdoor Courts (Community) Sports Programs (Intramural) Child Development Services Youth Services Center Sports Program (above Intramural) Craft Shops ITR – Leisure Travel Swimming Pools Army Lodging (Inn) RV Park Clubs Rod & Gun Facility Golf Course Bowling Center

10. Future Projects

11. Future Projects, cont.

12. = MWR Funded = MWR Unfunded ACP ACP Other Community Facilities: Physical Fitness Center (FY 08) Community Activities Center and Outdoor Pool (FY08) Indoor Aquatics Center (FY11) Fire Station/MP Station (FY10) Warrior Zone (FY10) USO Facility Multi-Purpose Fields (FY11) UFR 2-Four Field Softball Complex (FY 11) UFR YAC (11-18) (FY10) ACP CDC (0-5) (FY11) Golf Clubhouse (FY08) ACP CDC Ren (6-10) (FY 09) Expand RV Park (FY10 Tank Trail Underpass ACP ACP CDC Ren (0-5) (FY13) Future RCI Housing Development CDC (0-5) (FY11) YAC (11-18) (FY09) CDC (6-10) (FY10) CDC (6-10) (FY09) Projected EPCC SITE CDC (6-10) (FY11) CDC (0-5) (FY11) 230800(T)June08 12 of 52 Team Bliss Base Transformation Office – 915-568-5609

13. MWR Customer Service Programs Facility Checks Facility checks are done by Marketing Staff bi monthly to check cleanliness, check hours of operation signs and services, ICE flyers are clearly displayed and evaluate staff appearance and attitude. ICE Comment Cards The Interactive Customer Evaluation (ICE) system is a web based tool that allows customers to submit online comment cards to rate the service they have encountered at MWR facilities. Mystery Shopper Mystery shoppers are customers hired to evaluate customer service and facility standards at numerous locations on post by posing as the average customer. If you are interested in becoming a Mystery Shopper please call 568-6078. Customer Service Training Programs include “Telephone Doctor”, Operation Excellence and others. Let us know how we’re doing!