E-Government “Municipalities”

1. E-Government“Municipalities” Supervisor Dr. Ismail Hmeidi Done by: 1- Qais Hammouri 2- Redwan Mortaja3- Oubida Ananbeh4- Ahmad shamekh

2. Presentation Outline • Introduction • Problems & solutions • Vision • Objectives • Methodolgy used • Factors to adopte our project • Factors to reject our project • Success & Failure factors • Our hopes in future • Outcome

3. Introduction • The best definition of E-government is an employment the internet and world wide web (WWW) for delivering government information and service to the citizens. • The primary delivery models of E-government can be divided into into: ▪ Government -to- Citizens or Customer (G2C) ▪ Government -to- Business (G2B) ▪ Government -to- Government (G2G) ▪ Government -to- Employee (G2E) • Our project is based on (G2C) model. • The (G2C) model apply the strategy of customer relationship management (CRM).

4. Problems & solutions • There are many problems faced by municipalities when using the traditional systems, of these problems : ▪ Frequent pressure on the municipality during official working hours by the reviewers. ▪ The frequent use of the papers, which leads to increased expenditures of municipal. ▪ Difficult to retrieve paper files (archiving).

5. Problems & solutions(cont) • We will develop a system so it can handle a lot of errors and problems that the traditional municipality faced. • This system is a simplified Website allow citizens to interact with that site in a quite easily form, which saves him both time and effort.

6. Vision • Our Vision is to provide a simple-to-use automated system for both citizens and the employees of municipal by using internet technology to complete all activities for all sides in interactive and effective way.

7. Objectives • Improve the level of services provided. • Increase the transparency and credibility in government transactions. • Give new and easy way in our municipality operations throw the Internet for the customers.

8. Objectives (cont) • Activating the role of the citizen in the development. • Improve the level of government performance. • Provide channels of communication between investors and the government.

9. Methodolgy used • We will use the system development life cycle (SDLC) in developing our system, since it will help us to complete our required task efficiently and effectively. • Consists of five Steps: • Project Identification and Selection. • Project Initiation and Planning. • Analysis. • Design. • Implementation.

10. SDLC

11. Factors To adopte our project • Better coverage in terms of geographical distribution and the distribution of technical service and different groups of society. • Develop a strong employees system to interact with them. • It save a huge amounts of money .

12. Factors to reject our project • Scope of E-government is very wide, so our project is specialized for municipalities only. • High cost of technologies and lack of necessary skills for human resources.

13. Factors to reject our project (cont) • Lack of legal framework for e-government such as: documenting the transaction, especially the digital signature, and the adoption of electronic documents. • The e-government applications cause high rates of unemployment.

14. Success & Failure Factors • Success Factors • Commitment • Collaboration • Failure Factors • Time Pressure • Diversity • Lack of Recourses

15. Our hopes in future • Development of a system maps to locate service delivery to citizens accurately. • Link our project with other government departments. • Link our project with mobile technology.

16. Main Outcome • Through this system we reducethe stress and burden experienced by some municipalities due to poor organization and lack of management and through the reorganization of certain administrative matters and other issues within the municipality.