Presentation at FWA Retooling Event - 9Sept

1. Presentation at FWA Retooling Event - 9Sept Reskilling for New Careers Singapore Workforce Development Agency (WDA)

2. Content • Introduction to WDA • Singapore Workforce Skills Qualifications (WSQ) & FICS • List of FICS Courses • Types of Reskilling Programmes & Options • Cases & Examples of Skills Conversion 2

3. Presentation at FWA Retooling Event .WDA.WSQ .FICS .Programmes .Cases Who we are? • WDA • The Singapore Workforce Development Agency (WDA) was set up on 1 September 2003 and tasked to build a first-class lifelong education and training system for Singapore workers. • Vision • A Competitive Workforce • Learning for Life • Advancing with Skills • Mission • - Enhance employability and competitiveness of our workforce 3

4. .WDA.WSQ .FICS .Programmes .Cases Who we are? Healthcare, Retail & Business Manufacturing & Construction Tourism Community & Professional Services Industry Divisions Generic Skills Development Corporate & Marketing Communications Quality Assurance Policy Support Services Divisions Incentives & Finance Corporate Development Information Technology Employment Faciliation 4 4

5. .WDA .WSQ .FICS .Programmes .Cases What kind of Continuing Education & Training (CET)? We envisage a Continuing Education & Training (CET) system that will ensure workers regardless of educational background and experiences can have access to quality training and skills development throughout their working life. Key principles underpinning our training design: Accessible Affordable Industry-led Strong Partnerships Comprehensive High Quality 5

6. .WDA.WSQ .FICS .Programmes .Cases What is Workforce Skills Qualifications (WSQ)? A national credentialing system that trains, develops, assesses, and recognises adult workers for competencies they need to stay employable and competitive in the global economy Competency Based Adult Centric Industry Relevant Open Access Quality Assured Work & Job Focused 6

7. .WDA.WSQ .FICS .Programmes .Cases How far have we gone? WSQ system implemented in > 20 vertical / horizontal industries, including financial services: • Human Resource • Leadership and People Management • Infocomm Technology • Finance • Creative (Design) • Creative (Media & Comm) • Creative (Arts & Culture) • Pre-School Education • Training • Tourism • Food & Beverage • Retail • Healthcare • Generic Manufacturing Skills • Aerospace • Precision Engineering • Security • Landscape • Floristry • Spa • Community & Social Services • Workplace Safety & Health • More to come… 7

8. .WDA.WSQ .FICS .Programmes .Cases FICS = Finance WSQ in concept and implementation • The Financial Industry Competency Standards (FICS) is the brand name for use in financial services sector • Industry led with tripartite funding support from WDA, MAS & IBF • 5 CET Centres appointed to build awareness of career options and deliver training to all those in pursuit of training and competency enhancement 8

9. .WDA.WSQ .FICS .Programmes .Cases Overview of FICS by segments, job families & job roles Compliance JR 4 to 6 Corporate Banking JR 4 to 6 Financial Markets JR 4 to 6 Corporate Finance JR 4 to 6 Fund Management JR 2 to 6 Anti-money Laundering Consumer Banking Fund Management Insurance Wealth Management Wholesale Banking Cash Management Credit Analysis Credit Administration Project Financing Relationship Management- -Enterprise Banking -Wholesale Corporate -Banking Sales & Marketing – Transactional Services Structured Financing Advisory Trade Finance Trade Processing Business Development - Institutional Business Development - Retail Central Dealing Fund Administration Performance Measurement Portfolio Management Product Development Private Equity Origination, Structuring & Advisory Sales & Distribution Asset Securitisation Operations Deal Processing and Settlements Debt Origination & Syndication Product Control Research Trading Treasury Sales General Insurance JR 1, 3 to 6 Life Insurance JR 1, 3 to 6 Risk Management JR 5 to 6 Securities & Futures JR 5 Wealth Management JR 3 to 6 Claims Handling Underwriting Claims Handling Underwriting Relationship Management Asset Liability Management - -Banking -Insurance Credit Analytics Credit Risk Management (Consumer Banking) Credit Risk Management (Corporate Banking) Market Risk Analytics Market Risk Management Operational Risk Management Stockbroking Investment Advisory Services Relationship Management - High Net Worth Relationship Management - Mass Affluent Relationship Management - Retail Trust Administration Trust & Estate Planning 9

10. .WDA.WSQ .FICS .Programmes .Cases How to interpret and select courses? Compliance JR 4 to 6 Corporate Banking JR 4 to 6 Financial Markets JR 4 to 6 Corporate Finance JR 4 to 6 Fund Management JR 2 to 6 Anti-money Laundering Consumer Banking Fund Management Insurance Wealth Management Wholesale Banking Cash Management Credit Analysis Credit Administration Project Financing Relationship Management- -Enterprise Banking -Wholesale Corporate -Banking Sales & Marketing – Transactional Services Structured Financing Advisory Trade Finance Trade Processing Business Development - Institutional Business Development - Retail Central Dealing Fund Administration Performance Measurement Portfolio Management Product Development Private Equity Origination, Structuring & Advisory Sales & Distribution Asset Securitisation Operations Deal Processing and Settlements Debt Origination & Syndication Product Control Research Trading Treasury Sales Industry Segment: Financial Markets Job Family: Operations Deal Processing & Settlements (Role IV) Course: FICS SMU Professional Certificate in Global Markets Operations General Insurance JR 1, 3 to 6 Life Insurance JR 1, 3 to 6 Risk Management JR 5 to 6 Securities & Futures JR 5 Wealth Management JR 3 to 6 Claims Handling Underwriting Claims Handling Underwriting Relationship Management Asset Liability Management - -Banking -Insurance Credit Analytics Credit Risk Management (Consumer Banking) Credit Risk Management (Corporate Banking) Market Risk Analytics Market Risk Management Operational Risk Management Stockbroking Investment Advisory Services Relationship Management - High Net Worth Relationship Management - Mass Affluent Relationship Management - Retail Trust Administration Trust & Estate Planning 10

11. .WDA.WSQ .FICS.Programmes .Cases Which government subsidised programmes can you tap on? Purpose Programme/Scheme 11

12. .WDA.WSQ .FICS .Programmes .Cases Professional Conversion Programmes (PCPs) Creative Infocomm Technology (ICT) Manufacturing • Arts Managers • Assistant Editors • Digital Animation Artists • Game Programmers • Public Relations Executives • New Media Sales Professionals • Software Developers • Systems Analysis Professionals • System Administrators • Precision Engineers • Aerospace Professionals • Workplace Safety & Health Officers Tourism Healthcare & Social Services Others • Hospitality Managers • Tourism (attractions) • MICE & Events • Retail Professionals • Physiotherapists • Registered Nurses • Occupational Therapists • Social Workers • Pre-School Teachers • Adult Educators • Culinary Chefs • Sustainable Design Consultants 12

13. .WDA.WSQ .FICS .Programmes .Cases Professional Conversion Programmes (PCPs) Exanples of PCP Duration (months) Subsidies 13

14. .WDA.WSQ .FICS .Programmes .Cases PMET Career Skills Workshops A 2-day workshop to help participants write an effective CV and cover letter, present a professional first impression and manage the interview process confidently.  Topics covered: 1. Self Discovery and Career Management 2. Effective CV and Cover Letter Writing 3. Networking and Job Search 4. Interview Skills 5. Image Management next run: 8-9 Oct 09 nett fee: $15/pax (after subsidy) 14

15. .WDA.WSQ .FICS .Programmes .Cases Taking the step … … “Ms Khoo has worked all her life in people-centric jobs. Her interests to work with children made her embarked on the Trainee Principal course, where she’s taught to nurture pre-schoolers through strong character-building…” “Ms Yeo was a recent graduate in Communications & New Media from NUS, and was eager to apply her classroom knowledge into the real world. The PCP for public relations further trained her on practical industry know-hows, and more importantly, a direct employment into a PR firm…” Ms Agnes Khoo, 50, Trainee Principal Ms Cheryl Yeo, early 20+, Communications Officer 15

16. .WDA.WSQ .FICS .Programmes .Cases Taking the step … … “A talented graphic designer, Ms Sim was always in search for a stable and permanent job relating to her field. She took the opportunity to enroll into the PCP for interactive & digital media professionals which not only took her skills to the next level but also ensured her a position in a renown communication solutions firm…“ “Ms Lee holds a master degree in business and a bachelor’s degree in marketing. She was holding a well-paying pharmaceutical sales job then. With the desire to “do something more meaningful”, she applied for the PCP for registered nurse and is now a full-fledged professional nurse…” Ms Lee Ying Ying, 35, Registered Nurse Ms Jean Sim, 30+, Creative Consultant 16

17. .WDA.WSQ .FICS .Programmes .Cases Taking the step … … "Janet spent most of her 27 years career in the manufacturing industry. Through the 15 months Professional Conversion Programme for Hospitality Managers, Janet is now attached to the Ascott Group which will see her gain essential industry experience with a leading industry player as well as graduate with a Master of Hospitality Administration." “Also previously part of the banking and finance industry, Ms Koh wanted to pursue her passion in working with people with special needs. She is currently pursuing a WSQ Diploma in occupational therapist, and is guaranteed a job with a sponsoring hospital upon completion. She is on her way to realising her dreams…” Ms Janet Wong, 49, Hospitality Management Trainee Ms Emily koh, 33, Occupational Therapist 17

18. .WDA.WSQ .FICS .Programmes .Cases Taking the step … … "Though Hazel has extensive experience in HR and administration, she had a burning desire to join the Tourism industry. Currently she has enrolled into the PCP for the Attractions sector. Hazel will be spending a year under a traineeship programme which would see her exposed to the wide spectrum of skills and knowledge in Attractions management." “Ms Zhong has an ACCA certificate and was previously from the Finance Industry as an accountant and auditor. With little job satisfaction from her job, she took a WSQ course on makeup and is now employed in Sephora. The retail business recognises and adopts WSQ in-house training for their staffs …” Ms Gelainza Khong, 29, Retail Sales Advisor Ms Hazel Wong, 35, Tourism Management Trainee 18

19. .WDA.WSQ .FICS .Programmes .Cases Taking the step … … “Ms Kew left her job in 2008 to devote more time to her child. She retained plans to return to the workforce. Chancing upon the WSQ specialist diploma programme for Precision Engineering, she got enrolled on a part time basis for one year. Ms Kew had since received 2 job offers and secured an employment even before completion of the programme…” Ms Kew Loy Moy, 40, Sales Engineer 19

20. .WDA.WSQ .FICS .Programmes .Cases Where to get more information? More information can be found on the following websites: FICS courses www.fics.org.sg www.ibf.org.sg PCP & SPUR courses www.wda.gov.sg For other enquiries, please contact: WDA Hotline: 6883 5885 Email: wda_enquiry@wda.gov.sg 20

21. Thank You! Singapore Workforce Development Agency (WDA)