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INTER-PERSONAL MANAGING SKILLS

INTER-PERSONAL MANAGING SKILLS. Tarek Moustafa , Ph.D. March/April , 2011. IMS: What & Why. Clarifying & Confirming Constructive Criticism Discussion Skills Managing Differences Crediting Objective: WIN – WIN Situation. Clarifying & Confirming. When

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INTER-PERSONAL MANAGING SKILLS

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  1. INTER-PERSONAL MANAGING SKILLS TarekMoustafa, Ph.D. March/April, 2011 Tarek Moustafa

  2. IMS: What & Why • Clarifying & Confirming • Constructive Criticism • Discussion Skills • Managing Differences • Crediting Objective: WIN – WIN Situation Tarek Moustafa

  3. Clarifying & Confirming When You’ll make a decision or take action, based on the information, opinion, or suggestion offered or Your immediate impulse is to reject, ignore, or disagree with what you are hearing Tarek Moustafa

  4. Clarifying & Confirming • Clarify by seeking additional information about: - what has been said and/or - why •Confirm by stating your understanding of: - what has been said and - why Tarek Moustafa

  5. Clarifying & Confirming • Makes value of what others say • Gain information • Does not mean that you agree with what has been said • Effective before responding with “disagree” • … Tarek Moustafa

  6. Side Kick • Q1: If this part of the course was of benefit, list 3 points of strength which were useful to you • Q2: Calculate the sum of the following flow rates (kg/s): 101 + 102 + 103 + … + 200 Tarek Moustafa

  7. Constructive Criticism When You want someone to change his or her performance or suggestion and You have confirmed your understanding Tarek Moustafa

  8. Constructive Criticism How Give balanced feedback: - Specify the merits you want to see retained and - Specify the concerns you want to see eliminated then Explore ideas for retaining merits and eliminating concerns Tarek Moustafa

  9. Discussion SkillsOpening & Closing Discussions When - You open a discussion: Begin with a general reference to the topic(s). - You close a discussion: Summarize agreements and action steps. Tarek Moustafa

  10. Discussion SkillsExploring Ideas When - You invite a suggestion: Give a reaction. - You make a suggestion: Invite a reaction. - You use/build on the ideas of others: Acknowledge the connection. - You need to be innovative or imaginative: Temporarily alter restrictions. Tarek Moustafa

  11. Phase I Managing Differences When • You think a difference exists How • Define the difference: • State what is important to you and why • Clarify/Confirm what’s important to the other person and why Tarek Moustafa

  12. Managing Differences Case I You’re willing and able to consider alternatives How Discuss the difference: - Explore ideas to find alternatives Tarek Moustafa

  13. Managing Differences Case II You’re unwilling or unable to consider alternatives or you’re unable to reach a mutually acceptable decision How Terminate the discussion: • Acknowledge the other person’s right to differ • Explain what you’ve decided and why Tarek Moustafa

  14. Crediting When The work of someone whose performance matters to you: • Exceeds expectations • Consistently meets expectations • Meets expectations not usually met by that person Tarek Moustafa

  15. Crediting How • Give specific examples of performance. • Mention personal qualities that contributed to performance. • Mention resulting benefits to you, the department, and/or the organization. Tarek Moustafa

  16. Conclusions • IMS provide basis for better communication. • IMS need training to be mastered. • IMS are required for daily communication and not just for professional atmosphere. Tarek Moustafa

  17. THANK YOU Tarek Moustafa

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