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Student-Focused Admission for Easier Transition

Student-Focused Admission for Easier Transition. Objective. To share the journey of Polk State College from task-focused to a student-focused admission process. We Were Here. Admission Letter Optional Orientation Purge Calls Multiple flyers with incomplete information. We Are Here.

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Student-Focused Admission for Easier Transition

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  1. Student-Focused Admission for Easier Transition

  2. Objective To share the journey of Polk State College from task-focused to a student-focused admission process.

  3. We Were Here • Admission Letter • Optional Orientation • Purge Calls • Multiple flyers with incomplete information

  4. We Are Here • Admission Letter • Guide to Polk State College • Concierge Service • Required Orientation • Student Convocation • Follow-up Survival Guide • First Year Experience

  5. We Will Be Here in 2015-16 • Targeted admission events by student type • Admission letter • GPS on mobile app with live chat • Concierge service /My personal Polk flight leader • Required orientation - online anytime live chat • Student convocation • Follow-up survival guide and interactive event as part of FYE class • First Year Experience fully implemented

  6. Admission Letter Activity • Every contact must count big time • From general to personalized • Retained in student web portal • Contains the testing ticket • Directs students to the GPS • Iscoredcampaign to understand developmental education exemption

  7. Guide to Polk State College • Don’t read it all – read what you need • Development of the GPS • Annual review of the GPS • Interactive use of the GPS • During Orientation • Student visit to the Admission, Registrar, Advising, Financial Aid, Business, and Faculty Offices • Culture Change

  8. Concierge Service • Personal call within 24 hours(workday) of application • Welcome • Help with residency • Review PERT, Exemption, and Orientation • Guide them in using the GPS – and knowing the next step for them • Walk them through PASSPORT login • Set them up with email account • Document/record problems/issues for further improvements in our process

  9. GREEN GLASS DOOR

  10. Required Orientation • Big project with online orientation • Same experience, in-person or online • Strong input • From faculty • College-wide (Food service vendor, bookstore, TLCC, library, facilities, safety) • Interactive • Student-specific like the admission letter • Q & A – repeatable, resource rich • Uses GPS to select devedcourses • Professionally done • Voice-over and videos • Camtasia how-tos for email, PASSPORT, Library, and website navigation • Assessment • 96% good or very good. Nearly 1000 comments such as “Awesome”, “Don’t change anything it is great!” “Wow! I learned so much.”

  11. Convocation • I can only imagine! • I can dream! • I can be inspired! • I can connect! • With faculty • With my campus • With student activities and government

  12. Mentor Training • What is a mentor? • The Power of Peer Mentoring • The Role of a Peer Mentor • Flight Command – Squadrons – Flight Leaders • Building Meaningful Academic Relationships • Understanding Diversity and Engagement • Communication and Listening Skills • Confidentiality • Crisis and Conflict Resolution • Responding and Referral Skills • Making Contact Count • Responsibilities and Reporting

  13. The Ceremony 900 attendees…. • Greeted by Flight Leader Mentors • Soaring to Success Video from Graduation • Procession of Faculty and Staff– Led by Professor Dodie Cowan • Welcome and Congratulations – Lakeland SGA President, Chris Ly • Celebrating Your Choices – Vice President of Student Services, Reggie Webb • Invitation to Pursue Excellence – Professor Aaron Morgan • See It and Be It – Alumnus Josh Austin • Fly Without Fear – President, Dr. Eileen Holden • Closing Remarks and Instructions – Winter Haven SGA President, Kimberly Myers • Recession • Soaring Eagles Cheer and Class Photograph • Soaring Inspirations

  14. Esteemed Faculty and Staff

  15. https://www.facebook.com/video.php?v=1486157771631592&l=4895893037022959735https://www.facebook.com/video.php?v=1486157771631592&l=4895893037022959735

  16. Evaluation • 95% of students felt: • Welcomed • Connected • Inspired • Can imagine themselves graduating • Believe their dreams of an education will come true • Students loved the Academic tour • Nix the lunch • Nix the pre-registration as required • Plan mentor experience differently

  17. Follow-Up 3 weeks into Term • Survival Guide • Advisor help • Dropping down • Tutoring • Life issues • Early Alert • Contact Information • Most commonly needed knowledge • Email • Financial Aid disbursement • Encouragement to stay the course

  18. Assessment

  19. Assessment Loop • Student Perception of Services Survey – Fall • Freshmen/FTIC Student Survey – September • Event evaluations • Orientation • Convocation • Focus groups of peer mentors • Focus groups of incoming students – GPS • Assessment of each element of the FYE

  20. Soar Eagles! We are Polk!

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