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Business Preparedness: Best Practices

Business Preparedness: Best Practices. 7 Steps to Protect Your Organization Against 21 st Century Threats. 1. Conduct a threat assessment. Threat assessment. Assess each office location separately: Geographical Internal External Historical. 2. Create emergency plans. Emergency plans.

hadassah-lawrence
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Business Preparedness: Best Practices

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  1. Business Preparedness: Best Practices 7 Steps to Protect Your Organization Against 21st Century Threats

  2. 1. Conduct a threat assessment

  3. Threat assessment • Assess each office location separately: • Geographical • Internal • External • Historical

  4. 2. Create emergency plans

  5. Emergency plans • Emergency response plan: • Evacuation • Sheltering-in-place • Designation of roles & responsibilities • Turning off HVAC • Review building management’s plans – gaps?

  6. Emergency plans • Business continuity plan • Minimum requirements for continuing operations • Alternate work location / telework considerations • Alternate vendors • Contact lists (employees, customers, vendors) • Recovery strategy and responsibilities

  7. Emergency plans • Crisis communications plan • Who is your designated media spokesperson? • Who will communicate with employees and how? • How will you update customers? • How will you proactively manage brand and reputation?

  8. 3. Create a trained crisis team

  9. Crisis team • Define roles and responsibilities • Choose suitable personnel • Train: • Protocols, e.g. Read, React, Recover • How to respond to a range of threats

  10. 4. Share access to critical plans

  11. Shared document access • Floor plans, emergency contact lists, BC plans and emergency response plans • One central repository “in the cloud” • Permissions-based access

  12. 5. Set up emergency notification system

  13. Emergency notification system • Incorporate more than one mode of communication • Enable responses to be collected and sorted – who needs help? • Ensure system can be deployed simply and quickly • Keep contact information up to date

  14. 6. Practice regularly

  15. Practice • More than just an annual fire drill! • Tabletops to assess response to different scenarios • Office-wide shelter in place and evacuation drills • Exercises and refreshers for crisis team members

  16. 7. Stay up to date

  17. Stay up to date • Preparedness is an ongoing exercise • Keep abreast of current trends and threats • Find expert sources of information you trust • Review plans regularly • Review threat assessment annually

  18. Web based plus iPhone & Blackberry Access

  19. Emergency Contacts iPhone

  20. Your Company’s Crisis Plans iPhone

  21. Threat Response Protocols Protocols and information to help take action in a crisis situation. iPhone

  22. Stay or Go? iPhone

  23. Stay or Go? iPhone

  24. Stay or Go? iPhone

  25. Stay or Go? iPhone

  26. Questions?

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