Intelligent Operations Platform Urban Systems Collaborative Conference September 2012

1. Intelligent Operations Platform Urban Systems Collaborative Conference September 2012

2. Mission Control Focus Manage Event Horizon • Better coordinate city operations to gain efficiencies • Deal more effectively with special events • Improve handling of emergencies

3. Coordinated Operations Planning

4. Interaction as Alerts/Directives/Workflow Between City Departments and External Entities

5. Modeling and Analytics Trumps Information Exchange • Dashboards • Leadership • Neighborhoods • Inter-agency Coordination • Special Event Planning • Extreme Heat Mapping • 2-Way Public Communication • Problem Properties & Businesses • Curfew Incidents • Special Event Planning • Finding Intervention Opportunities • Anomaly Locator • Resource outlier detection • Causal Analyzer • Traffic impact analysis • Hotspot Detector • Crash hotspots identification and contributing factors analysis • Pattern Discoverer • Police patrol coverage effectiveness • Intervention Impact • Murals on Graffiti • CPED investments on Property Tax • Intelligent Water: Route Optimization • Foreclosure Prevention Assistance on vacant/foreclosed properties • Fire inspections on Rental vs. Non-rental fires • Health inspections on repeated food safety violations Transform data into information—Transform information into knowledge

6. Information Layers Feeding IOP as of August 2012 • Events • Business Block Event, • DID Events (Professional Sports, Theatre) • Residential Block Event • Special Event • Permits • Café Permit • Noise Permit • ROWAY Obstruction Permit • Street Use Permit • Temporal Liquor • Tobacco • Incidents • CAPRS (Assault, Burglary, Murder, Robbery, Theft) • 911 calls (Alarms , Nuisance, Suspicious person, walk through, Traffic law) • Crash DB sample • Fire Response (Firehouse) • Problem Property Flags • Service Required • 311 Calls • Infrastructure • Bridge Point/Tilt Cameras • Bus Route • Cafe Location • Camera Location • City Parking Ramps • Offsite Liquor location • Hotel • Intersections • Off street Bike Lane • Onsite Liquor location • On street Bike Lane • Property Tax • Point/Tilt/Zoom Public Safety Cameras • Signalized Intersection • Skyway • Transit Shelters • Transit Stops • Vacant Parcel • Video Detector • Boundary • Community • Neighborhood • Police Precinct • Crime hotspot

7. Example 1: Cross-Department Coordination Special Events Meeting with City Staff and Event Applicant

8. Example 2: Analytical and Predictive Capabilities Interactive traffic impact analysis – 8/17 4-5pm at a different region • Facilitates • Special event planning and approval • Traffic management resource allocation

9. Example 3: Traffic Hotspots distributed by Crash Types

10. Department Requested Use Cases • A City That Works • Snow plow tracking • House inspections feed assessors • Special assessments projects feed assessors • Civil rights goal attainment • Inspections scheduling optimization • Livable Communities, Healthy Lives • Hotspot new construction • Foreclosure projections • Monitor problematic landlords • Id elderly susceptible to extreme heat • Map snow removal to elderly • Early property warning • Track homelessness movement • Flu shot distribution • EBT patterns • Jobs & Economic Vitality • Property valuations change after investment • Homestead to rental property balance • Job creation patterns • A Safe Place to Call Home • Chronic offenders geographic restrictions • Identify households prone to domestic violence • DWI hotspots • Identify youth at risk to violence • Police resource sharing across jurisdictions • Map off-duty officers to crime events • Police squad positioning • Graffiti watch • Predict manhole cover “popping” • Predict crime based on 311 “suspicious activity” calls • Vicious animal tracking • Safe routes to school • Many People, One Minneapolis • Id contractors missing hiring goals on city work • Eco-Focused • Id water leakage

11. Lessons Learned • Keep the following data independent of department processes • Businesses—Events—Parcels—People—Structures • Maintain addressing continuity at all costs • This is a game of • Data being passed—Protocols—Outcomes • The more difficult the challenge, the more data sources over a wider number of jurisdictions (probably more legalities) • Private industry access to city data is challenging

12. Intelligent Operations Platform Intelligent Operations Platform Water Work order optimization Usage Analytics Predictive Maintenance Leak Detection Flood Management Smart Metering Contamination Management Water Security Storm Water Management Waste Water Management Asset Management Traffic Data Integration Traffic Prediction Route optimization Bus Arrival Prediction Planning and Simulation Road User Charging Asset Management Integrated Fare Management Multi-modal Management Revenue Management Fleet Optimization Public Safety Video Surveillance Crime Information Predictive Policing Dispatch Cyber Security Fusion Centers Border Security Communications Emergency Response Non-Emergency Response Operations City-wide Dashboard Geo spatial mapping Data modeling & integration Cross-Agency Collaboration Situational Awareness Domain Analytics Event & KPI Management Incident Management Consequence Management

13. Otto Doll, CIO • 310 4th Avenue South, Suite 400 • Minneapolis, MN 55415 • 612-673-3633 • otto.doll@minneapolismn.gov • Twitter MplsCIO • facebook.com/cityofminneapolis • youtube.com/cityofminneapolis • foursquare.com/cityofminneapolis • twitter.com/cityofminneapolis THANK YOU