Information Management and Knowledge Sharing Technologies and Tools in the World Bank

1. Information Management and Knowledge Sharing Technologies and Toolsin the World Bank February 2003

2. Business Information Systems • SAP/ BW—commercial product, the Bank's enterprise transactional data system that provides a single, consistent source for key business information • Management Information Systems or the ManagementDashboard—home-built product that surfaces SAP and BW data on the web and for work program planning and budgeting by all VPUs

3. Records and Communications Systems • Lotus Notes—commercial product used as e-mail tool, e-calendar, collaboration tool, and repository of documents in LN databases • Domino.doc—commercial IBM/Lotus product used primarily for content storage, including the Integrated Records and Information System (IRIS)

4. Human Resources Systems • PeopleSoft—Commercial product used to record all human resources transactions for staff and their dependents. • Staff Directory—Intranet application which provides search capabilities for finding information about staff by extracting certain information from PeopleSoft and an Oracle database containing skill/personal profile information provided directly by the staff members • Employee Self Service Systems HR Kiosk, JobWorld—home-built, ASP bases systems, YourNet—personal Lotus Notes based websites

5. Information Request Tracking • Remedy—commercial product for IT Help Desk and Trust Fund Operations request tracking • Unified Case Management—modified Visual Help Desk, Lotus Notes based product that includes e-mail request tracking tool, FAQ database, requesters’ directory, and reporting tools used by advisory services and information help desks (currently being upgraded)

6. Web TechnologyWeb is the interface of choice for knowledge sharing The Internet Services Program (ISP) Multi-year project to upgrade the Bank’s Internet and build an e-business platform • Recent hardware acquisition includes: • IBM Websphere servers • IBM Websphere Portal Servers (in pilot phase) • Netegrity web security software • iPlanet Directory • Vignette content management software • Online Collaboration • SameTime—Commercial product that offers collaborative tools and work spaces • Electronic Publishing • Epublish—home-built Web publishing tool based on Vignette content management software (for content caching) • Search • Google—commercial product. Search retrieves information from Bank’s internal and external websites • Compendium—Home-built product. Metadata Warehouse to allow federated searches in multiple data repositories (in pilot phase)

7. KS Technology • Technologies and Applications • Global Satellite Communications Links connecting HQ and Country Offices • Videoconferencing—satellites, ISDN, IP • Interactive TV—TV broadcasting by satellite and interaction via phone, fax, e-mail • Web—online learning applications (Commercial products: WebCT, Netg, Element; Home-built product: VLE) • Webcasting—web-based video casting using a commercial product Realserver • Online discussions and newsletters—Lyris, commercial product • Initiatives • GDLN—Global Development Learning Network – using a “blended” approach to use of technologies; videoconferencing, web, CD-ROM, print, on occasion Interactive TV • Development Gateway—collaboration, information and resource sharing,  development community building web facility. DG’s core technology platform is implemented using the ArsDigita Community System (ACS), an open-source code software system for interactive Web applications. • B-Span—web-based video casting facility • Development Forum--the Bank's venue for electronic discussions