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Reference Service: A Traditional Desk or Something Else?

Reference Service: A Traditional Desk or Something Else?. Amy Burger Bonnie Morris. Reference in Decline. Association of Research Libraries. NGCSU Reference. In decline since 2004 Question types changing Why?. Get rid of reference desk?. desk goes here. Ref- olution. 1876

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Reference Service: A Traditional Desk or Something Else?

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  1. Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

  2. Reference in Decline Association of Research Libraries

  3. NGCSU Reference • In decline since 2004 • Question types changing • Why?

  4. Get rid of reference desk? desk goes here

  5. Ref-olution 1876 • Traditional reference service established 1986 • Barbara Ford called for reexamination of reference desk model

  6. New Models

  7. Ref-olution 1992 • Virginia Massey-Burzio first proposed “tiered reference” model

  8. Tiered Reference Advantages • Efficiency • Time Management • Cost-effectiveness • Improved Service

  9. Tiered Reference Disadvantages: • Decreased visibility • Reliability of answers • Librarian preference

  10. Reference in USG Libraries Traditional Desk Tiered Reference

  11. Forms of Reference Service

  12. Moving Forward • Survey results • Original question: traditionaldesk or something else? • Continued development • Your experiences?

  13. Thank you! abburger@northgeorgia.edu bmorris@northgeorgia.edu

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