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Managing Expectations: How Investors Determine Value. George Zagoudis Financial Relations Board M&A Today Symposium. Increasing Investor Scrutiny. Regulatory changes Accounting watchdogs Shareholder activism Reg FD (full disclosure). MARKETING STRATEGY .
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Managing Expectations: How Investors Determine Value George Zagoudis Financial Relations Board M&A Today Symposium
Financial Relations Board Increasing Investor Scrutiny • Regulatory changes • Accounting watchdogs • Shareholder activism • Reg FD (full disclosure) MARKETING STRATEGY ... Integrated into financial communications.
Financial Relations Board Not All Brands Create Value • Intense competition • Overly optimistic projections • Customer adoption issues • Impact on firm cash flows It takes more than aiming for “market leadership” to satisfy the skeptics FOCUS ON CUSTOMERS...
Financial Relations Board Relative Importance of Brands Source: Interbrand
Financial Branding Sales Margins Cash Flows Duration Financial Relations Board Economic Returns Drive Value Traditional Branding • Awareness • Growth • Market Share • Product Focus The marketing message has to be grounded in economics.
Financial Relations Board Financial Branding Commanding a Premium over Book: • Patents pending • Technology • Human capital • Customer assets • Management credibility
Financial Relations Board What Investors Want to Hear Why Will Your Customers: • Buy more? • Pay more? • Buy more frequently? • Stay with you? What will drive demand?
Financial Relations Board How Investors Measure Strategy • Revenues • Profit margins • Cash flows • Investment • Return vs. risk FINAL EXAM GRADE = ROI
Financial Relations Board Stock Prices Follow Returns
Financial Relations Board Case Study: Category Leader
Financial Relations Board Case Study: Returns Decline
Financial Relations Board Case Study: Market Laggard
Negative Spread Financial Relations Board Managing Brands by Returns Positive Spread Cash Flow Return % (ROI) Discount Rate (Cost of Capital) Neutral SHRINK FIX GROW
Financial Relations Board Case Study: Building Brand Value with a New Strategy Medical Device Manufacturer
Financial Relations Board Analysis Starts with Revenues LTM in millions Inflection Point
Financial Relations Board High Cost Marketing Strategy LTM in Millions
Financial Relations Board Technology Value in Question LTM Inventory Turns
Financial Relations Board Level of Investment Too High? LTM Fixed Asset Turns
Financial Relations Board ROI Falling, No End in Sight LTM Higher Cash Burn?
Financial Relations Board Investors Don’t Value the Future Price / Sales Ratio
Financial Relations Board CEO’s New Priorities • Improve returns • Phase out equipment sales • Focus on recurring revenues • Speed up collections • Change sales incentives Investors responded positively to revised marketing strategy. FOCUS ON CUSTOMERS AND CASH...
Financial Relations Board Revenue on a Growth Track LTM in millions Inflection Point
Financial Relations Board Investors Now See the Future
Financial Relations Board Integrate Your Marketing Message Speak Simply to All • Your market opportunity • Key benefit, not features • Your strategy to exploit it • Competition and challenges • Sales incentives • Corporate assets