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Perception and use of non-territorial offices in the Netherlands. IAPS July 8, 2004. Leentje Volker & Theo van der Voordt Delft, the Netherlands. Impact of Innovation How to measure Case studies Aims and Methods Results Conclusion Future research. Agenda.
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Perception and use of non-territorial offices in the Netherlands IAPS July 8, 2004 Leentje Volker & Theo van der Voordt Delft, the Netherlands
Impact of Innovation How to measure Case studies Aims and Methods Results Conclusion Future research Agenda
Office real estate developments steered by: Developments in ICT Organizational changes Economical factors Social trends Rise of new non-territorial offices Innovation in offices
Organisational goals = ? user needs and preferences What are (in)tangible costs and benefits? To what extent can new offices be sufficient? Impact
Integral tool for diagnostic evaluation of offices: Work Environment Diagnosis Instrument Wide scope: user satisfaction, perceived productivity, effects on health and image, facility costs, economic value added, future value and critical factors in implementation Case studies Measurement of impact
Development and testing toolkit Collecting data for functional knowledge Long term basis for: theory building decision making strategic housing policy monitoring developments Aims
Ministery of Spatial Planning - Inspection Resp. 62 %, n= 69 Case studiestotal response 59%, n = 287 Internal Revenue Service Resp. 48 %, n= 88 Chamber of Commerce Resp. 67 %, n= 130
Methods • Analysis of documents • Interviews • Questionnaires • Occupancy measurements
Differences in age, gender, work process and involvement in implementation Satisfaction
Occupancy: Workplaces 50 % (traditional 55%) Meeting places 15 % (variety 0 – 100%) Flex factor 0.7/0.8 places per employee Perceived use: sometimes feelings lack of workplaces but appreciation for openness and transparency Use
Lack of privacy and distraction seem to be overruled by overall appraisal Territoriality and lack of status don’t seem to cause problems (Involvement in) implementation process very important Time based? Conclusion (2)
Space planning Concentration vs. communication Rules for use and concept strategy Tool for implementation & decision making Future research
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