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Unit 2

Unit 2. Planning. Simultaneous Production and Consumption. New sequences for … production demand delivery consumption. Capacity is time perishable. Capacity cushion instead of inventory demand mgt = production smoothing Responses: Cross-trained workers Part-time workers

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Unit 2

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  1. Unit 2 Planning

  2. Simultaneous Production and Consumption New sequences for … • production • demand • delivery • consumption

  3. Capacity is time perishable • Capacity cushion instead of inventory • demand mgt = production smoothing • Responses: • Cross-trained workers • Part-time workers • Discount off-peak demand • All-you-can-eat breakfast Tuesday nights

  4. Customer proximity(location, location, location) • Not as critical if inputs are • Information • Belongings • More critical if input is self • Counter example – Hawaii?

  5. Service Process Matrix Degree of labor intensity

  6. Perishable output • NOT!

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