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National DHB Family Whānau Advisors

Supporting a wh ā nau member with mental health &/or addiction problems HDC Conference 12 th August 2013 N ational DHB Family Wh ā nau Advisors Noeline Te Pania - WDHB Lead Family Advisor Debbie Crichton - WDHB Pacific Family Advisor Leigh Murray - ADHB Family Advisor.

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National DHB Family Whānau Advisors

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  1. Supporting a whānau member with mental health &/or addiction problemsHDC Conference 12th August 2013National DHB Family Whānau AdvisorsNoeline Te Pania - WDHB Lead Family Advisor Debbie Crichton - WDHB Pacific Family Advisor Leigh Murray - ADHB Family Advisor

  2. National DHB Family Whānau Advisors H & D standard 2.6 family, whānau participation MoH service spec - Family & Whānau Advisory service Systemic advocacy role in DHB Educate & train staff Family liaison after serious incident/complaint Coordinate family, whānau info, education & services Consult with whānau via surveys & groups Collaborate/consult with local, regional & national groups

  3. National DHB Family Whānau Advisors 17 of 20 DHBs (currently 25) National Group with 2 elected co-chairs Annual national mtg - ChChRehua marae (Oct) Key relationship with MH Commissioners office at HDC Ongoing relationship with other national organisations eg.Te Pou, Matua Raki ,Werry Centre, HQSC

  4. Who am I and what do I do?My experience as a whanau member. I have a job that fits in with my ethos or culture if you like. I promote the ongoing development of family collaboration and expertise within the WDHB- MHSG. My job is also to provide a family perspective in policy planning and development. Finally my job is to train staff in whanau family collaboration. MY STORY!!!!

  5. What was not done well a) My sisters reaction to the situation was pathologised by the clinician involved. b) The staff member (DAO) did not go through any checks and balances around my sisters referral. c) A physical was not undertaken d) No effort was made to get a sign language person in (My sister is deaf). e) The DAO did not speak to her at all. f) They did not check her medical records for prior mental health issues to see if there were any other issues. g) No contact was made with our family.

  6. What was done well • The Head of Mental Health at the particular DHB set up a meeting very quickly following the receipt of my families complaint. b)The Service followed up on our suggestions for re-training of the staff member. c)We had a review to check out the ongoing learning of the staff member.

  7. Leigh’s experience • 20+ years involvement with MH services in ADHB • Moved from trying to make ‘him/her recover’ to ‘providing support that allows him/her to work on their own recovery’ • Understanding ‘mental illness’ or ‘addiction’ is no longer my goal • My priority is to maintain a respectful supportive relationship with family, whānau members

  8. What was done well? • Grateful for compassionate support from crisis staff • CADS youth psychiatrist phoning me for collateral information • 2 CAMHS staff assigned to family enabled separate & together discussions. • Appreciated NGO CSW staff who acknowledged me as whānau. • Family members had access to psychologist support

  9. What would you have wanted done differently? • Children’s needs acknowledged/addressed by adult MH services • Service to support client to do advance directive with family, whānau. • Access to education on recovery & skills to support it • Care plan that is coordinated & shared with all. • Hold hope that through this we can learn new skills & knowledge to make us stronger as a whānau.

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