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KDE CSSD Product Engineering

KDE CSSD Product Engineering. AGenda. 1.FOR improving quality 2.Global/Region-based Field Support 3.Field Analysis. 1.For improving quality. Change the Evaluation method from one based on Pass/Fail Judgments to one based on Prevention. Evaluation.

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KDE CSSD Product Engineering

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  1. KDE CSSD Product Engineering

  2. AGenda 1.FOR improving quality 2.Global/Region-based Field Support 3.Field Analysis "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013

  3. 1.For improving quality Change the Evaluation method from one based on Pass/Fail Judgments to one based on Prevention Evaluation Implement new evaluation method and technique Design Aim of designDisturbance Factor Estimation of failure rateRemark for Service Find out the limitation of function Field Support Regional-specific Conditions MCBF Restriction Limitation Maintenance characteristic Function Factory Feed back Parts PMcycle User Remark for AssembleRemark for Parts Assembly ⓒ 2013 KYOCERA Document Solutions Inc.

  4. 1.For improving quality Good Discussion Service Good design Ensure reliability Aim of design Disturbance factor Quality, Technical information Design Evaluate Good Service Reliability information including failure rate Check and Action Service Support End User Design information Design, Reliability information Quality Demand Manufacture Good Product Quality information Quality demand Good Product Good Manufacture Sales Parts Vender Field Analysis ⓒ 2013 KYOCERA Document Solutions Inc.

  5. 2.Global/Region-based Field Support America(KDA) KDIS Japan (KDJ) Good Communication ・Daily meeting 　・Weekly meeting with KDC sales 　・Monthly meeting with RPS Asia (KDAS) America Europe Asia Japan Provide Global/Region-based information and Quick action Field Info ・Quality issue ・User request ・Region info ・Sales info Service Info ・Failure rate ・Limitation ・MCBF ・Strength/Weakness ・Service tools Evaluation information Region Manager System ⓒ 2013 KYOCERA Document Solutions Inc.

  6. 3.Field Analysis Improve Quality and Prevent failure with the analysis of field data from multiple directions EVATIC e-automate MSSS ASTEA Technical Information Original data base Design Dependable information Analyze field data Analytical Information Evaluation ⓒ 2013 KYOCERA Document Solutions Inc.

  7. 3.Field Analysis Product EngineeringTroubleshooting Guide No clear distinction between problems and solutions. • Original document was a simple menu – no links • Information quality was very high but nocleardistinctionbetweenproblemsandsolutions. KYOCERA Document Solutions Europe B.V. | 26/02/2013 KYOCERA Document Solutions Europe B.V. | 05.10.2012

  8. 3.Field Analysis Product EngineeringTroubleshooting Guide : now • New documents with menu links to each subject • Each Troubleshooting has a clear distinction between Phenomenon, Solution and Parts Information, to improve reading ability for technicians. KYOCERA Document Solutions Europe B.V. | 26/02/2013

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