Cristina Larraz CEAPAT-IMSERSO Ministry of Health and Social Policy. Spain

1. Dublin, June the 3rd. 2010 Universal Design in Legislation, Policy and Practice. CEAPAT-Local Government Cristina Larraz CEAPAT-IMSERSO Ministry of Health and Social Policy. Spain

2. WELLCOME TO CEAPAT-IMSERSO

3. Universal Service Design in Local Government. • Presentation of CEAPAT • Legislation, standarization • Experiences on Universal Design: CEAPAT-Local Governments

4. The National Reference Centre for Personal Autonomy and Assistive Technologies: CEAPAT, from IMSERSO,Ministry of Health and Social Policy 20 years of experience on accessibility and technologies.

5. CEAPAT´s Mission • to contributeto the improvement of the quality of life of all citizens, giving active support to: Older persons Persons with disabilities

6. by means of: Accessibility Assistive Products Universal Design

7. CEAPAT´s areas of activities • Universal Accessibility and Universal Design • Information and Communication Technologies • Assistive products • Assesment and evaluation • Technical standards • Research and development • Information and publications • Training and coordination with agents

8. Evolution of the concept of accessibility Architectural barriers Accessibility in buildings, environment, transport and communication Universal Accessibility , including eAcc, goods, products, technologies & services Universal Design

9. Development of the concept: a) From a re-active action to a pro-active action b) From a one dimension view to a multi dimension view c) From a specific policy to horizontal policies d) From special services to the quality of all services.

10. “The lack of accessibility is the most general discrimination” President of the European Dissability Forum

11. Universal Design focuses on : • Making life easier • Sustainable costs • User centred design • Diversity of situations

12. Universal Design There is no average person There are different situations that change along the life European Concept of Accessibility

13. Universal Design benefits more people Universal Design Universal Design Traditional principles of design

14. Network • European Design for all e-Accessibility Network • EDeAN www.edean.org 2008 CEAPAT . SPAIN EDeAN Coordinator

15. Legislation, Standarization, Incentives.

16. Non Discrimination Legislation: EEUU Americans with Disabilities Act (ADA) REINO UNIDO The Disability Discrimination Act (DDA) ESPAÑA Ley de Igualdad de Oportunidades, No Discriminación y Accesibilidad Universal (LIONDAU) 1990 1996 2003

17. LAW 51/2003 , 2 december Law of Equal Opportunities, Non Discrimination and Universal Accessibility. Principles:a) Independent living b) Normalization c) Universal Accessibility d) Universal Design c) Civil dialogue e) Mainstreaming

18. Law 51/2003 2 december, LIONDAU deals with: a ) Telecommunications and information society b ) Public environments c ) Transports d ) Good and services e ) Public Administrations

19. Universal accessibility: • “Condition to be fulfilled by environments, products and services to be comprehensible, usable and practicable for all persons” • Law 51/2003, 2 december, for equal oportunities, non discrimination and universal accessibility for people with dissabilities. LIONDAU.

20. Universal Design • Activity projected, from the origin and when possible, to create environments, processes, goods, products, services, objects, tools, devices so that they can be used by everyone to the greatest extent possible • Ley 51/2003, 2 december for equal oportunities, non discrimination and universal accessibility for people with dissabilities. LIONDAU.

21. Training Design for All Legislation Standards Tools: Plans, incentives,.. Postgraduate Courses UD principles in curriculum EID White book of Design for All in Universities: Design for all in the educative programmes related to the built environment and information technologies IED Instituto Europeo de Diseño

22. Experiences on Universal Design: CEAPAT-Local Governments • 1.-SIGNAGE FOR ALL: • Standard: “Interior signage in public buildings” UNE 170001:2007 Spanish Agency of Standarization (AENOR) • Signage in Tres Cantos • Signage in Málaga • 2.- PLANS FOR CCESSIBILITY LOCAL GOVERNMENTS • 3 .-DOLLS FOR ALL

23. Common points: • Users participation from the designing stage • All users benefits • Cost benefits • Incentives

24. 1.- Signage for All

25. We all need accessible and understandable spaces: • Understand the environment we are at (hospital) • Know how to get the most of this environment (park) • Be certain of the security of the environment (fire) • Know what we can or cannot do at the environment (take care) • Know how to get to the place we want to go (public building, big store)… We all need images, colours, well designed spaces, to understand: Signage and wayfinding

26. Standardization Bodies: • ISO • CEN • CENELEC • ETSI • AENOR

27. Standarization: • Is the process of development, implementation and improvement of standards, that apply to various scientific, industrial or economic fields, in order to manage and enhance them. • Standar: “Interior signage in public buildings” UNE 170001:2007 Spanish Agency of Standarization (AENOR)

28. Standar UNE 170001:2007.Goal and aplication field. This standar specifies the requirements which signals must fulfil in vertical parameters in indoors of public buildings in order to be understandable for all persons.

29. Clasification of signs in UNE 170001:2007 : By function: guidance, informational, directional, identification, regulators.By its location: attached to a parameter, based or banner, hanging on horizontal or inclined planesBy the form of access to information: háptico/tactile or visual By the type of communication system: text (letters, high relief, braille), iconic (pictures, diagrams, photographs, pictograms, etc ...) colour (applied to the labels to differentiate areas, uses and activities)

30. Pictogram • Iconic formalization of information. It substitutes a text for an image which associated to its meaning. It makes possible to inform in an immediate way, through simple elements, a heterogenic group of people, keeping a universal language to overcome idiomatic, cultural and cognitivebarriers.

31. “Signage at public buildings should incorporate the information with pictograms that are standard or internationally recognized. In case of lack of internationally recognized symbols, they will be selected from the communication system mostly well known.

32. Future:Designing symbols. • Create new symbols for different situations, with a unified design, which are understandable to everyone. • Problems we find: “creativity”, lack of consensus, parallel studies, …

33. Signage in Tres Cantos. City located in the suburbs of Madrid

34. Diversity has been taken into account. Solutions integrated in Universal Design have been adopted

35. Original project: No proper access for reduced mobility persons, cognitive disabled persons or turists; no complete information for low vision or blinds,…

36. Critical sessions with CEAPAT, ONCE, FEAPS, CNSE

37. Changes made: • Banners allow wheal chair aproching • Symbols are included • High relieve is included • Colours are understandable, connected to reality

40. Signage in Málaga: Town Hall, Streets, Park.

41. Town Hall: Department of Social Welfare

42. Critical sessions with users: • Task group, including civil servants, associations of people with disabilities, people speaking other languages different to spanish, to agree on what was necessary to do and how.

44. Colours to guide

46. Signage in Málaga: Information at the begining of the street: turist, emigrants, cognitive disabled, old people, fast reading,….

47. Signage in Málaga: Park in the city