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Package SPACE and testing

Package SPACE and testing. Market Trends. Package Implementations are encompassing all aspects of industry processes. Leading to a large number of package players Complex business processes and functions are catered to Depth of industry knowledge and processes assumes importance.

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Package SPACE and testing

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  1. Package SPACE and testing Market Trends

  2. Package Implementations are encompassing all aspects of industry processes • Leading to a large number of package players • Complex business processes and functions are catered to • Depth of industry knowledge and processes assumes importance

  3. But, package implementations are dramatically different across industry domains • Industry standards govern processes for most domains • eTOM for telecom • FDA for Pharma • Case in point for Banking • Vertical orientation of packages has matured Package Testing possible Non-Package Testing

  4. Analysts favoring the 2 big-guns for CRM and ERP with presence of smaller growth engines like SaaS providers CRM Suit position for Large Organizations Next Gen focus of Organizations Organizations Increase Investment In Their Most Important Asset – Customer Next-Generation Customer Intelligence Solutions Emerge Emphasis on process standardization will shift from administrative to operational processes Enterprises will focus on shared operational services instead of just shared administrative services

  5. The Shopaholic and the Meticulous have varied strategies to capture the market Acquire customers by product acquisitions Build product capabilities organically A best-practice based ‘Fusion’ product Geographical stronghold Buy-out expertise Industry depth in 4 domains Recommend upgrades But support Legacy implementations also End-to-end integrated Service offering

  6. Similarly, Package Testing is also charting different paths for the 2 biggies Acquire customers by product acquisitions Un-availibility of significant test suite Partnered with Worksoftand other product vendors to build SAP test solutions Next releases to have integrated Oracle Vanilla functionality Tool capabilities are elementary, but bundling is generating demand SAP testing is considered an independent testing function SAP implementations in MFG, Consumer Goods & Retail have Significant independent validation demand Independent validation isn’t mature & accepted in Oracle implementation

  7. Market is witnessing various new technology trends which are driving the enterprise future growth Latest Technology Trends – Capturing the up coming markets

  8. Package application vendors are readying up.. Door in the face approach – Selling additional modules at lower costs to keep competition away Pricing Value Based Pricing – Based on business value to customers, product Companies are pricing their modules Offering less-expensive tiers of support with simplified provisions & Expanding vendor partner-provided support options Offering specific maintenance support for complex extensions of ERP i.e. when BI components are intertwined with core ERP modules Support Strategy Offering incentives to return to software-vendor maintenance & support i.e. Bundling maintenance with other services or products

  9. … and expecting more from System Integrators Requirement changes must be accepted ; Rigidity in scope is unacceptable Flexibility Testing resources should be multi-skilled (e.g – tools, macros, etc) Multi-skills Customers want to watch every detail in metrics of implementations vs. Industry standards Metrics Domain Domain expertise of SI is crucial

  10. …even more SI’s accelerators are welcome at minimal cost Accelerator Customization knowledge of freeware tools are preferable Tools SI should be able to provide reliable solutions in terms of freeware /Rational tools during budget related constraints Freeware Proactive ideas of automation/performance tuning/testing processes Processes

  11. Centers of Excellence for the three key market trends are a must.. Different test methodologies socialized among the testing resources • Testing skills development for Social analytics components for sentiment analysis, influence analysis and text analysis. • Skill set development on performance test tools which are specifically designed to test cloud applications. i.e. Load Storm’s or SOASTA’s Cloud Test Center of Excellence • Sharpening Organization capabilities in Mobile solutions and performance testing. e.g. iMobiLoad - automated load testing tool from Organization • Oracle Analytics testing tools will become crucial for success.

  12. … while sharpening domain capabilities • Skill set development for Testing tool based on Freeware or rational tools. Basic customization knowhow of these tool should also be transferred to the resources Center of Excellences • Knowledge sessions for Excel reporting including Macros & basic automation / performance tuning/ testing processes • Development of E2E domain specific Package Business Processes. Development of CRM Process Maps as a continuous living documents based on updates to industry standards (e.g. - eTOM) Domain Creation of pool of specialized domain competencies in package space

  13. Thank you Contact - Syed Haque, Zahid Ansari, Dilip Patnaik

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