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Gain insight into the target market for your automated retail kiosk by utilizing market segmentation concepts like demographics, psychographics, geographics, and behavioral factors to identify and connect with potential customers effectively.
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WHO IS OUR TARGET MARKET? Write a brief description of our SBE’s target market. IMPLEMENTING AUTOMATED RETAIL: PEOPLE
THE MARKETING MIX IMPLEMENTING AUTOMATED RETAIL: PEOPLE
MARKET People who have similar needs and wants and are capable of buying products • A key part of this definition is the fact that the potential customer has the purchasing power to buy the product offered. IMPLEMENTING AUTOMATED RETAIL: PEOPLE
TARGET MARKET The group of customers most likely to purchase your product. It is the group of people toward whom a business directs it’s promotional efforts. • Successful businesses look for ways to connect with their customers; understanding the customer or potential customer is the key to gaining their trust and their patronage IMPLEMENTING AUTOMATED RETAIL: PEOPLE
MARKET SEGMENTATION The process of defining and subdividing a large market into identifiable segments having similar needs, wants, or demands. • All businesses need to define their target market as specifically as possible and avoid generalizations or broad definitions. IMPLEMENTING AUTOMATED RETAIL: PEOPLE
IDENTIFYING THE TARGET MARKET When identifying the target market, consider the following questions : • Is your market male or female? • What age? • Where do they live? • What do they do for a living? • How much money do they make? • What lifestyles and attitudes do they have? IMPLEMENTING AUTOMATED RETAIL: PEOPLE
TARGET MARKET RESEARCH CLUSTERS • Demographics: personal characteristics that make up a target market. • This includes: age, gender, income, marital status, and ethnic background. • Psychographics: social lifestyles (such as student, parent, athlete, etc.), attitudes, values, and opinions • Geographics: segmenting the market based on where people live. • This can be local, regional, national, and even global descriptions. • Behavioral: segmenting the market based on product- related behavior that involves the benefits sought by customers or shopping patterns. IMPLEMENTING AUTOMATED RETAIL: PEOPLE
ACTIVITY Using the concepts described in segmenting a market, write a detailed description of the target market for the automated retail kiosk. IMPLEMENTING AUTOMATED RETAIL: PEOPLE
QUIZ TARGET MARKET IMPLEMENTING AUTOMATED RETAIL: PEOPLE