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Removing the Limits to Knowledge Sharing - Use of Global Networks

Removing the Limits to Knowledge Sharing - Use of Global Networks. Charlie Malone, CSM/14 “New Ways of Working”. Http://sww.global-networks.shell.com/forums/networks/dispatch.cgi/hse. What is Knowledge Sharing? What do we have in place? How well is it working? What do others have in place?.

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Removing the Limits to Knowledge Sharing - Use of Global Networks

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  1. Removing the Limits to Knowledge Sharing - Use of Global Networks Charlie Malone, CSM/14 “New Ways of Working” Http://sww.global-networks.shell.com/forums/networks/dispatch.cgi/hse

  2. What is Knowledge Sharing? What do we have in place? How well is it working? What do others have in place?

  3. What is Knowledge Sharing? Knowledge Sharing is an organisational culture that encourages a free exchange of expertise, experience and understanding Knowledge Sharing is a recognition that knowledge is one of the few resources that can increase in value as it is shared

  4. Why do we need Knowledge Sharing? Success in business today will depend on whether we can effectively capture our collective knowledge and expertise globally, and apply it wherever it is needed locally, to ensure that new technology can be implemented faster, learning curves climbed quicker, and business opportunities realised sooner than our competition... KNOWING WHO CAN BE AS GOOD AS KNOWINGHOW

  5. Global Networks What do we have in place to help us become a knowledge sharing organisation? Global Consultants Centres of Excellence

  6. Global Networks Global Networks are web-based discussion forums for asking questions, seeking solutions to problems, imparting knowledge and sharing successful practices.

  7. Global Networks (ctd.) • Venture and Project Realisation • Competitive Intelligence • Benchmarking • Knowledge Sharing • Human Resources • Procurement • EP Commercial Four technical and seven cross-business networks: • H,S & E • Wells • Surface • Sub-surface

  8. Why Common Interest Networks ? • PDO (OU) • Quicker resolution of OU problems by preventing “re-invention of the wheel” • Provides access to expertise beyond current establishment (supports RTL effort) • Rapid awareness of group bestpractices • GROUP • Allows more optimum allocation of resources without physical relocation • Supports a Learning Organisation by practically developing staff competencies • INDIVIDUAL • Personal performance • Personal development • Enhanced network • Recognition from peers • Influence • …….. Next Job • SEPTAR • Better understanding of “real” OU issues and the people involved • Access to know how and • experience in the OU’s • Better focussing of technology development • L&D • Understanding of “real” OU competence gaps • Learning material based on OU case studies There is something for everybody

  9. I already have my own personal network ….. Business Areae.g. project management e.g. materials e.g. process e.g. operations I Know I Know Who to Ask I Don’t Know Who to Ask ME MYNETWORK Lost opportunity GLOBAL NETWORK Personal networks under leverage the available know how

  10. I use my e-mail to get help …. Forum E-mail A1++++ A1+++ ANSWER Q A1 A2 Q A1++ “other” A1+ A1 A3 A4 Q Q Q • Provides one “peer reviewed” solution • Consensus built by experts • Input from experts and other sources • Allows issues, solutions & knowledgeable persons to be captured for re-use • Provides four different solutions • Consensus decided by an individual • Input restricted to “designated” experts • No consistent capturing of issues, solutions and knowledgeable persons A forum creates and captures more value than e-mail

  11. Email attachments are expensive & size is restricted 1 MB Attachment $ 25 2 MB Attachment $ 50 > 2 MB Attachment Can’t be sent Access to your personal folders when away from the office network connection can be very slow If you keep everything in your inbox … And all your sent items ... Files are transmitted to Forums “free of charge” and can be VERY large 1 MB Attachment No charge 2 MB Attachment No charge > 60 MB Attachment No charge If you can access the SWW your files are there, at Internet speed Files don’t clutter up your hard drive or your network drive allocation I use my e-mail …. Forum E-mail e-mail is more expensive and restrictive than Forums

  12. I have no time ….. CIN The CINs make better use of your time

  13. So what IS your role? • Get an account and learn the content and basic navigation • through the AVF tool (your Hub Coordinator can help) • Sign up for the “General Alerts and Queries” area (allowing • e-mail notification) • Assist in answering queries where you can help. Ask for help • (through your own queries) when needed • Connect to the subject area forums that fit your focus areas: • Get to know the Subject Area Focal Point for that area, • and any focal points in your OU

  14. Top 20 Most Admired Knowledge Enterprises 11. Skandia 12. Intel 13. IBM 14. Andersen Consulting 14. Lucent Technologies 16. BP Amoco 17. Siemens 18. 3M 19. Shell 20. PriceWaterhouseCoopers 1. Buckman Laboratories 2. General Electric 3. Hewlett-Packard 4. Arthur Andersen 5. Cisco Systems 6. Microsoft 7. Ernst & Young 8. Xerox 9. Nokia 10. World Bank

  15. GLOBAL NETWORKS WEBSITE Http://sww.global-networks.shell.com/forums/networks/dispatch.cgi/hse

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