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The Role of Utilities

The Role of Utilities. Jim Dollard Executive Director, ESB Business Service Centre & Electric Ireland Energy Action Fuel Poverty Conference 2014. Electric Ireland. A changing energy landscape. Sustainability. Reliability. Affordability. From an Energy Supplier perspective.

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The Role of Utilities

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  1. The Role of Utilities Jim Dollard Executive Director, ESB Business Service Centre & Electric Ireland Energy Action Fuel Poverty Conference 2014

  2. Electric Ireland Fuel Poverty Conference 2014

  3. A changing energy landscape Sustainability Reliability Affordability Fuel Poverty Conference 2014

  4. From an Energy Supplier perspective Not currently possible for Energy Supplier to identify / segment Energy Poor! No Industry Definition Energy Poor Indebted Customers Vulnerable Customer Energy Supplier focus CER Definition Title of presentation and date

  5. Title of presentation and date

  6. Annual Disconnections per 10K Domestic Customers

  7. Electricity PAYG Meters

  8. The voice of the customer I am hopeless @bills. I hated opening the bills and dreading the amount I would have to pay in one lump sum One less bill to pay. They won’t cut you off after 5pm if your credit runs out. Plus they let you run over a little. More control over UR bills. Can be used to save up credit so u can have more money leading up to Christmas because of upfront credit You have to pay first and then you can use it. It sets of an alarm when it’s running low. Wanted to budget and see how much I was using. It was recommended by many people. No bills and easier to manage my money – no stress! For cheaper rates. No bills coming in the door. Title of presentation and date

  9. Pay as You Go 32k installed to date Title of presentation and date

  10. Energy Efficiency Projects • 2 key projects in 2014: • SEAI Community Projects: • Support for 19 Residential and 12 Community Projects • Energy efficiency measures installed in c.1,000 homes • Department Environment, Community and Local Government: • Energy efficiency measures completed in > 5,000 homes Mitchels Estate, Tralee Before After Title of presentation and date

  11. Promoting Energy Efficiency €15k /r

  12. Our approach to tackling fuel poverty Title of presentation and date

  13. The Energy Engage Code

  14. Visit our stand to find out more €15k /r

  15. Thank You

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