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EASYNET UPDATES

SERVICE UPDATES. Middlesbrough Etherstream roll out completeStockton Etherstream roll out well underwayGb/s core upgrade almost complete. Video Conferencing Gatekeeper redesign underwayCentral Espresso ?Clipbank' trial imminentInternet Transit peak of 1.8Gb/s (Slovenia vs England!). NO

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EASYNET UPDATES

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    1. EASYNET UPDATES Dave Cole, Phil Paddon, Chris Drage & Philip Warren 6th July 2010 I Northern Grid

    2. SERVICE UPDATES Middlesbrough Etherstream roll out complete Stockton Etherstream roll out well underway Gb/s core upgrade almost complete Video Conferencing Gatekeeper redesign underway Central Espresso ‘Clipbank’ trial imminent Internet Transit peak of 1.8Gb/s (Slovenia vs England!)

    3. NORTHERN GRID TRANSIT STATS

    4. ‘NEXT GEN’ FILTERING UPDATES Smoothwall Guardian roll out underway Completion by 31st July for Primary Schools and LA sites Automated Roll out of BECTA lists Completion by 31st August for Secondary Schools Secondary's can choose automated or manual upgrade Central reporting service to follow

    5. NEW PRODUCTS ADSL Failover Service Easynet Last Mile Circuits only Instantaneous failover in the event of circuit loss or router failure 1,2,4,8 Mbit/sec ADSL line Cisco 877 router configured using HSRP Easynet LLU circuit or existing (or new) BT exchange line 30 working days lead time £257.50 install and £976 upto £2459 pa rental dependent on speed required

    6. NEW PRODUCTS

    7. OPERATIONS HELP DESK CHRIS DRAGE – UK OPERATIONS DIRECTOR

    8. EDUCATION SUPPORT – TECHNICAL TEAMS

    9. EDUCATION SUPPORT – SOFTWARE TOOLS

    10. Insite was launched as an online self service portal in 2008 Primarily focuses on providing timely online performance updates The key objectives of Insite are to … Communicate by providing users one support tool which allows users to view what Easynet views Increase User Interaction by enabling users to Create and View trouble tickets, for example Self Manage by allowing customers 24x7 access to their network performance statistics and to have complete visibility of their information Insite was launched as an online self service portal in 2008 Primarily focuses on providing timely online performance updates The key objectives of Insite are to … Communicate by providing users one support tool which allows users to view what Easynet views Increase User Interaction by enabling users to Create and View trouble tickets, for example Self Manage by allowing customers 24x7 access to their network performance statistics and to have complete visibility of their information

    11. EDUCATION SUPPORT IMPROVEMENTS COMPLETED

    12. EDUCATION SUPPORT IMPROVEMENTS UNDERWAY

    16. Questions?

    17. FURTHER INFORMATION All queries comments welcome All queries comments welcome

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