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TEXAS MILITARY FAMILY ACCESS PROJECT AIRS 31 st I &R Annual Training and Education Conference Wednesday, June 3, 20

TEXAS MILITARY FAMILY ACCESS PROJECT AIRS 31 st I &R Annual Training and Education Conference Wednesday, June 3, 2009 Reno, Nevada United Way of San Antonio & Bexar County.  Increase understanding of how TFMAP works  Increase understanding of Role of Alamo AIC

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TEXAS MILITARY FAMILY ACCESS PROJECT AIRS 31 st I &R Annual Training and Education Conference Wednesday, June 3, 20

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  1. TEXAS MILITARY FAMILY ACCESS PROJECT AIRS 31st I &R Annual Training and Education Conference Wednesday, June 3, 2009 Reno, Nevada United Way of San Antonio & Bexar County

  2. Increase understanding of how TFMAP works Increase understanding of Role of Alamo AIC Increase understanding of military culture Become more knowledgeable about the resources that are available to military members and their families Increase understanding of the unique needs of Reserve & National Guard members and of their families Increase awareness of barriers that hinder access & gaps in services Training Objectives

  3. The Role of Alamo AIC Outreach Training and Development Call Specialist Training Consultation  Call Transfers to Alamo  Live Chat Access Data Management

  4. Texas Military Family Access Project San Antonio Area Foundation two year grant  Target population—Afghanistan & Iraq Service Project Goals:  Improve access to services Maintain a comprehensive database of services for military members Document unmet needs

  5. Texas Military Family Access Project Participating 211 Call Centers Alamo Amarillo Austin Lubbock Carrizo Springs Odessa Laredo San Angelo Weslaco Abilene Corpus Christi Victoria Houston Beaumont El Paso Midland

  6. Texas Military Family Access Project Team Current Project Staff Outreach Coordinators Retired Air Force SMSgt, former manager of Fisher House (residence for families of Wounded Warriors) Retired Army officer; public affairs officer--Iraq Extensive reserve experience  Call Specialists Army spouse; social worker 2 years; husband deployed to Iraq Marine spouse; VA case manager 4 years  Army veteran & spouse of Wounded Warrior Navy veteran, 5 years social service  Two Iraq “boots on the ground” combat veterans

  7. Texas Military Family Access Project Referral Partnerships Military Chaplains, Family Support Ctrs, Mental Health Svcs Readiness NCOs Family Readiness Groups (Spouses) Hospitals (Recovering Wounded Warriors) Reserve Contract Family Support Providers Family Readiness Groups (Spouses) Unit Providers (Large Units) Texas National Guard Contract Family Support Providers Family Support Providers Unit Providers (Large Units)  Veterans Texas Veterans Commission County Service Officers Outreach Staff Texas Workforce Veteran Leadership Program VA Hospitals and Clinics

  8. San Antonio Concept of Operations 211 Outreach Coordinator 211 Military Call Specialist Follow-Up & Advocacy

  9. San Antonio Call VolumeJanuary 1, 2008 – March 31, 2009

  10. Initial Calls by Caller CategoryJanuary 1, 2008 – March 31, 2009

  11. Top Ten Military Caller Needs*January 1, 2008 – March 31, 2009 * Active Duty, Reserve, Texas National Guard, and Veteran Callers ** Children’s Health Insurance Program. Food Stamps, Medicaid, & Temporary Assistance for Needy Families

  12. San Antonio Referral CategoriesJanuary 1 – March 31, 2009

  13. Caller Age January 1, 2008 - March 31, 2009

  14. Live Chat Visitors December 1, 2008 to April 19, 2009

  15. Live Chat Visitors December 1, 2008 to April 19, 2009

  16. Live Chat Visitors December 1, 2008 to April 19, 2009

  17. Live Chat Visitors December 1, 2008 to April 19, 2009

  18. THE QUESTION: Are you a veteran or a family member of a veteran who has served in Iraq or Afghanistan?

  19. Military 211 Public Awareness

  20. TEXAS MILITARY FAMILY ACCESS PROJECT AIRS 31st I &R Annual Training and Education Conference Wednesday, June 3, 2009 Reno, Nevada United Way of San Antonio & Bexar County

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