1 / 5

History of the Pilot

History of the Pilot. Newport highly developed customer service Information Station Corporate Contact Centre 43% of transactions completed via self-service Pilot bid based on ‘Digital by Default’ What percentage increase can be achieved? What activities are effective?. Promotion. Staff.

hans
Download Presentation

History of the Pilot

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. History of the Pilot • Newport highly developed customer service • Information Station • Corporate Contact Centre • 43% of transactions completed via self-service • Pilot bid based on ‘Digital by Default’ • What percentage increase can be achieved? • What activities are effective?

  2. Promotion

  3. Staff • Team of self service customer service officers • Based in Leisure centres, libraries, shopping centres and the Information Station • Completing call backs • Running training and drop in sessions • Completing door knocking sessions

  4. Technical Enhancements • Self Service Kiosks • A Mobile App • A new Search • Improved Content

  5. Partnerships • Credit Union, Newport City Homes, CAB, WLGA, WG and… • Job Centre Plus • Digital by default cross training • Digital passport in DWP • Links with the work programme • Improved ICT skills for job claimants • Newport becoming a ‘Digital City’

More Related