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Regional Get- Togethers & User Community User Experiences

Regional Get- Togethers & User Community User Experiences. February 8, 2011. User Groups and User Communities. Regional Get- Togethers - are you interested in attending regional user groups?

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Regional Get- Togethers & User Community User Experiences

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  1. Regional Get-Togethers & User CommunityUser Experiences February 8, 2011

  2. User Groups and User Communities • Regional Get-Togethers- are you interested in attending regional user groups? • Social Networking – do you want relationships and connections with other customers by using social networking applications such as: • Facebook • Twitter • E-mail addresses • User Community – do you want an online community where • You can get information about IFM • You can ask questions of product managers and product experts • You can make social connections • http://discuss.fico.com/ • All of the above

  3. User Experience • Target audience: Actual users of the system (Claim Reviewers, Investigators, Administrators, etc.) • Task Analysis • Additional Feedback

  4. THANK YOU Nancy Boyd (858) 369-8258 nancyboyd@fico.com Austin Hong (858) 369-8195 austinhong@fico.com February 8, 2011

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