TOPIK 6 TOPIC 6

1. TOPIK 6TOPIC 6 Pemikiran Lateral Lateral Thinking UUW322- KEMAHIRAN BERFIKIR THINKING SKILL

2. Which side of a cat contains the most hair? • How many birthdays does a typical woman have? • John's mother has 3 children, one is named April, one is named May. What is the third one named? • What can you put in a wooden box that would make it lighter? The more of them you put in, the lighter it becomes, yet the box stays empty.

3. What ? •  Move out from our standard situation box • A process and willingness to look at things in a different way= imagination • Closely related to creativity ,creativity is concern about description of the result, lateral thinking is description of the process • More deliberate process and definite way of using the mind. • Lateral thinking is generative, vertical thinking (traditional thinking) is selective.

4. Not only looking for the best approach but trying to produce as many different approaches • Vertical thinking is concerned with proving or developing concept patterns, lateral is concerned with restructuring such pattern (insight) and provoking new ones (creativity) • Ex: Why? technique, to create discomfort with any explanation, push to restructure the pattern.

5. Theory and Concept Six Thinking Hats SixActionShoes

7. Six Thinking Hats • Six Thinking Hats, a thinking skills training course from Edward de Bono. • Symbol of hats indicates role and hat can be put or taken off with ease and visible to others. • Teach parallel thinking as an alternative to argument. • Parallel thinking guides thought processes in one direction at a time, so we can effectively analyze issues, generate new ideas, and make better decisions.

11. White Hat Thinking • Calls for information known or needed – gathering JUST THE FACTS. • Like computer, they do not argue just provide the our demand • Wearing your white hat allows you to present information in a neutral and objective way. • Ex: In court, ideally the witness is wearing the white thinking hat and should answer the question factually. • In presenting market data.

12. Red Hat Thinking • Think of fire, think or warmth. Think of feelings. Using the red hat give opportunity to express feelings, emotions and intuition. • No to force a judgment just freely express the feelings. • Almost exact opposite of white hat thinking which is neutral, objective and free of emotional.

13. Example: ..dont ask me why. I just don’t like this deal. Its terrible.. ..i do not like him and I don’t want to do business with him. That’s all. • After all, emotion and intuition is part of thinking Example: .. Can you please give your red hat on this new advertising campaign? ..my red hat tell me this offer is not going to be accepted.

14. Black Hat Thinking • Why something may not work? • Using black hat thinking, look at all the bad points of the decision. Look at it cautiously and defensively. • This is important because it highlights the weak points in a plan. • Allows us to eliminate, alter, or prepare contingency plans to counter. • Tend to overuse so be careful. It is much easier to criticize tend to construct

15. Black hat thinking is always logic. There must be a logical basis for the criticism Example: …I don’t like the idea of lowering prices.. ..that is red hat thinking. I want you to give your black hat thinking. I want your logical reason. • Black hat thinking emphasizes the value and importance of caution even though in the advantage situations Example: ..sales have risen dramatically after that advertising campaign. Is there anything we need to be cautious about? Lets have some black hat thinking here.

16. Yellow Hat Thinking • Symbolizes brightness and optimism. • Explore the positives and probe for value and benefit • It is the optimistic viewpoint that helps to see all the benefits of the decision and the value in it. • Yellow Hat thinking helps to keep going when everything looks gloomy and difficult.

17. The yellow hat thinking is a deliberate device which the thinker chooses to adopt. The yellow hat comes first and not the result of positive aspect. Example: ..before you do anything else I want you to put on your yellow hat and tell me what you think about this new approach Example: …you have told me all the reason you do not like the idea and why it will probably fail. Now, I want you to put your yellow thinking hat firmly in place. What do you see now?

18. Green Hat Thinking • Focuses on creativity, possibilities, alternatives and new ideas. • This is where you can develop creative solutions to a problem. • It is a freewheeling way of thinking, in which there is little criticism of ideas.

19. Brain is designed as recognition machine, to set up pattern, to use them and to condemn anything that not fit. • Creativity involve provocation and change. Green hat help thinker to force themselves to be creative and not to be condemned deliberating the idea Example: ..Remember I am wearing the green hat and I therefore allowed to say things like that. .. I thought we are supposed to be wearing green hat. We are being much too negative. Isn’t that black hat thinking?

20. Blue Hat Thinking • Think of the blue sky above. • Think of ‘ overview’ • The blue hat is for thinking about thinking. • The blue hat is or the organization and management of thinking. It is for the process of control. • Blue hat responsible for summaries, overviews and conclusions.

21. Example for organization ..we have not got anywhere so far. Putting on my blue hat I would suggest we have some red hat thinking to clear the air. ..we do not have much time to consider this matter. Would someone like to suggest a blue hat structure for our thinking? • For conclusion and summaries Example: ..Let summarized what we have achieved so far ..are we all agreed that these are the conclusions that we reached?

22. Exercise 1 Suppose a member of staff in a call centre has just finished speaking to an angry customer on the phone; the customer has been quite abusive. Now the member of staff is talking to her team leader. Write down three red hat-type things that might be said during this interchange, and three white hat-type things.

23. Exercise 2 If you never read newspapers or listened to the news on TV or radio, and never read the news on the internet, what would happen? Do some black hat thinking on this, and then some yellow hat thinking.

24. You are driving down the road in your car on a wild, stormy night, when you pass by a bus stop and you see three people waiting for the bus: • Knowing that there can only be one passenger in your car, whom would you choose? • An old lady who looks as if she is about to die. • An old friend who once saved your life. • The perfect partner you have been dreaming about.

25. How about saving the old lady? • Red: • Yellow: • Black: • Green: • White: • Blue:

26. SixActionShoes

27. The Six Action Shoes are used when thinking is over and action is the order of the day. • Different situations require different actions. The Shoes separate action into six basic styles: • Routine • Crisis • Human Values • Enterprise • Investigative • Authority

28. Six ActionShoes

29. Navy Formal Shoes Routine and Formal Procedure. • The Navy Shoe action mode is about using formal routines. • A routine is a pattern of action that has been predetermined. Once a routine has been selected, then action consists of carrying out this routine. • Essential to ensure safety • To avoid making mistakes. • But we need to be careful that the routines don't stifle initiative and restrict flexibility.

30. Grey SneakersExploration, investigation, and collection of evidence. • Purpose of the action is to get information. • These shoes are quiet, casual and relaxed.  • Exploring, but you don't know what you are going to find. • May use aids to thinking such as the 6 Thinking Hats • What you find determines your next step. If a clue turns up you follow that clue. Professions who use grey sneaker mode are: -scientists pursuing a theory,investigating journalists, detectives solving a crime. market researcher,tax inspectors, police investigating computer fraud

31. Brown BroguesPracticality and Pragmatism • Brown is a practical colour. Brogues are hard wearing shoes worn day-to-day. • About practicality and good sense. • "What can be done in this situation"? • Flexibility is a key aspect to brown brogue action. You change your behaviour as the situation changes. You do what can be done. You do what you can do.This is low key action. Good common sense is used. It is action where you might "get your hands dirty

32. Orange Gumboots • Orange is not a gentle colour: it is vivid and striking. The colour shrieks. Alarm bells ring. • Special occasions. • Concerned with emergency situations. • Once something is classified as an emergency, then priorities change. There are new rules for action. • Professions who are trained to work in orange gumboot mode are: Police officers,Fire fighters, Doctors, Ambulance officers, Soldiers in action • As well as physical crises there are other types of crises such as financial,personal and community

33. Pink Slipperscare, compassion, and attention to human feelings and sensitivities • Pink is a warm colour. It is a conventionally feminine colour. • About human feelings, compassion, sympathy and tender loving care. • -People caring for people is the essence of a family. -People caring for people defines a successful community. -People caring for people is the basis of civilization Professions involved in Pink Slipper action mode are: • -Nurses • -Teachers • -Social workers • -Doctors This mode adds an element of human caring and compassion to other actions

34. Purple Riding BootsAuthority • It is the colour of royalty. • Purple action mode indicates an authority role; people who hold authority positions may act differently in those roles as they do as individuals. • Riding boots are not normal wear. They are worn by people riding horses or motorbikes. Riding boots used to be associated with the privileged. Eg: A horseman • Not necessarily a superior one, but when an official acts within the boundaries of that role, and then he or she has more authority than someone without an official role.

35. The End Thank you