Innovation in Administration Service delivery to citizen

1. Innovation in Administration Service delivery to citizen

2. Public – Government Interface Public Meet the concerned official internet mobile Request for appointment Shows identity and the slip of appointment confirmation Take a print of the slip or mobile comm Appointment granted Those coming without appointment – FIFO

3. Service delivery Interface Public Sent online to person concerned Status of pendency online internet mobile Submit request Order /certificate /reply issued Processed by Government Receipt acknowledged R& D approach to good Governance

4. Business process re engineering Registration of documents Education – Khan academy Land Records Health – telemedicine Transport Agriculture Passport Identity – e KYC Make my trip – model for e governance and IRCTC

5. The CSCs – Digital Empowerment of Rural India Three essential resources necessary for rural development Information, Infrastructure and Services • Three essential Access to information, backed with relevant infrastructure and end-to-end services would allow rural population opportunities to enhance their quality of life • By enabling access to a large number of services like e-Government, education, health, credit, etc. the CSCs offers a solid foundation for the economic prosperity of rural India Low Income Lack of Info/ Knowledge/ Goods/ Services Lack of Income Generating Opportunities Lack of Skills Poverty

6. The CSC Scheme – PPP Framework

7. Geograpical spreadStatewise number of CSCS

8. CSC Infrastructure • 100 – 150 sq. ft space • Minimum 1 PC with UPS • Minimum 1 Printer • Digital / Web Camera • Genset / Inverter/ Solar • OS and other application software • Broadband Connectivity • Trained and incentivized manpower

9. E-KYC services at CSCs CIDR KUA KSA Service Provider’s Portal Authentication & eKYC to Service Providers Securely Transmitted to CIDR & Service Provider Portal Data shared in e-KYC: Name, Gender, DOB, Photo, Address, Mobile No. (if available); e-mail id (if available) Success/Fail Citizen requiring eKYC for a services approaches CSC Citizen provides Aadhaar number and places Biometric in the Application

10. Aadhaar Seeding @ CSC CSCs to support in execution of Direct Benefit Transfer • Digitization of beneficiaries database.( Support to Dist Admin)  Bank Accounts to be seeded with Aadhaar number.>> Role for CSC Digitized Beneficiaries database to be seeded with Aadhaar number.(Dist Admin) +Role for CSCs

11. Financial inclusion Business correspondent Pension Insurance

12. Transaction Process Citizen visits A CSC location Citizen Pays cash CSC accesses the EC service through APNA CSC Portal …completes & submit form Form 6, 7, 8, 8A Election Server ERO …verifies the identity …Physical Meeting in required cases … Approves / Rejects the request Each transaction is forwarded by ECI to the Concerned State

13. Demographic Data returned from CIDR (based on UIDAI Authentication Details from eKYC

14. Complete details from Insurance Service providers

15. CSC & Financial Inclusion

16. Telemedicine - revisited Telemedicine Equipment Teleopthalmalogy Digital BP and ECG Data Capture at Remote Location - Display at Caregiver’s Station Infrastructure Leasing & Financial Services Limited

17. CSC & Health Telemedicine through CSC

18. Innovation Reducing the cost Additional Investment: Cost of adapter rings: about Rs. 5000 Now this is used in village level Vision Centres

19. Eye disorders and ailments identified from VC IMPACT IN THE COMMUNITY Retinitis Pigmentosa DRY EYE SYNDROME Corneal Ulcer (SPK) Corneal Ulcer

20. Major observations in Indian Agriculture Source: Findings form study and analysis of 26 ICT Initiatives in agriculture in India under NAIP, ICAR

21. Information need of Indian Farmers Production Technology Govt. Schemes Credit & Finance Weather Information Market Information Insurance 2 Way Communications MODE Picture Read Voice Video Government Private PPP NGO Push Technology Pull Technology Mobile Computer CD / DVD Kiosk TV Radio Newspaper Dissemination Channel Both Tech. Mapping Diagram of Farmers need with Mode of ICT Dissemination

22. Enabling Education SHG Women being trained E-learning for Rural Youth Basic Computer Education to School children School Children at CSCs

23. E Governance Framework Understanding of The factors influencing the comprehensive growth And development of the ICT sectorwith focus on digitally-excluded citizen Employers Voluntary & Community Organisations Motivation I see real benefits from use of ICT which are directly relevant to my life Access I have easy access and affordable access to ICT Confidence I have all the skills I need to use ICT and I feel trust and security using it A holistic approach to all the drivers of digital inclusion : access, confidence & motivation Public sector WORK HOME COMMUNITY ICT Vendors Digital Content and Service Providers Public Sector A cross-sectoral partnership approach to foster business model innovation Legal, regulatory & fiscal framework Market Enabling Government as a facilitator

24. ANY QUESTIONS? THANK YOU