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NC State University 2008 Staff Well-Being Survey

This presentation provides an overview of the results from the NC State University 2008 Staff Well-Being Survey. It covers various aspects such as overall satisfaction, engagement, work activities, working relationships, leadership, and more.

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NC State University 2008 Staff Well-Being Survey

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  1. NC State University2008 Staff Well-Being Survey Highlights from Overall Results A Presentation to the Staff Senate Nancy Whelchel, Ph.D University Planning and Analysis September 3, 2008 http://www2.acs.ncsu.edu/UPA/survey/staff/presentations/NCSU.StaffSurvey08.StaffSenate.Sept3_08.ppt

  2. Overview of Presentation • Some background information • Reports available online • Some results • On the positive side… • Some things to think about… • Discussion

  3. Include: SPA EPA Professional Librarians Extension staff Permanent Time-limited 0.5 FTE or higher Employed at NCSU for 6+ months by start of survey (e.g., non-probationary) Exclude: 3D List members Post-docs Graduate Teaching & Research Assistants Survey PopulationIn general, has Staff Senate representationNO Sampling: ALL are includedFinal Population = 5,841

  4. Voluntary & Confidential Survey • Staff were NOT required to participate • Staff were given time during normal working hours to participate • Only UPA had access to population and respondent information • Individual results are not available to others (with the exception of comments from open-end questions)

  5. Response Rates, etc. • 56% (3,243 of 5,841 staff) participated • 2,828 Web • 377 Paper (English) • 38 Paper (Hispanic) • Respondent demographics generally mirror those of the population as a whole (e.g., division, # years employed, race/ethnicity) • Average time to complete online survey: 41 minutes • 85% of those doing online survey completed all sections

  6. Overall Satisfaction & Engagement Work Activities Working Relationships Leadership & Supervision Support & Professional Development Performance Evaluation Salary & Benefits Campus Climate and Diversity/Multiculturalism Vision and Direction Work/Life Balance Campus Infrastructure & Physical Environment Campus Recreational & Cultural Activities Demographics Questionnaire TopicsAbout 300 questions related to:

  7. Online Reportshttp://www2.acs.ncsu.edu/UPA/survey/staff/ • Introduction, Research Methods, and Response Rates • Questionnaire (with overall results) • Executive Summary (overall results) • Responses broken down by:* • Division/College [N=18] • Non-academic units with 50 or more staff in survey population [N=36] • Supervisory status • EPA vs SPA • Occupational activity code • # years at NC State • Gender • Race/ethnicity • Age * Requires Unity ID and password to access

  8. Online Reportshttp://www2.acs.ncsu.edu/UPA/survey/staff/ Sharing your feedback* • On results (e.g., interpretations, concerns, surprises) • Recommendations • Suggestions for additional analyses, reports, etc. * Requires Unity ID and password to access

  9. Results:How to Interpret? Everything is relative! Suggestions for what to look for: • Do responses/ratings meet pre-defined expectations and goals? (e.g., % giving a positive rating) • How do responses/ratings for individual items compare to each other? • How do responses/ratings from one group of respondents compare to another? • (How have ratings changed over time?)

  10. Overall Satisfaction & Engagement:On the positive side… A large majority of NC State staff: • Are proud to say they work at NC State (95%) • Are satisfied at NC State (89%) • Would recommend their department as a good place to work (86%) • Look forward to coming to work (87%) • At least sometimes voluntarily put in extra work because they like what they do (91%) • Feel like they • make a difference here (89%) • fit in (87%) • are valued (84%)

  11. Overall Satisfaction & Engagement:Something to think about… A sizable number of NC State staff: • Took at least one day off in the past year simply because they did not feel like coming to work (33%) • But only 6% said they did so more than once or twice • Applied for a different job at NC State within the past year or two (27%) • At least somewhat seriously considered leaving NC State for reasons other than retirement (24%)

  12. Co-Workers:On the positive side… The majority of NC State staff: • Like the people with whom they work most closely (96%) • Say members of their work unit • Understand and know how to do their jobs (97%) • Are hardworking (93%) • Get along and enjoy working together (92%) • Treat each other with respect (90%) • Share helpful ideas and information (88%)

  13. Co-Workers:Something to think about… Staff cite “other staff” as one of the most common producers of stress, with at least ‘some’ stress caused by: • Other staff in the work unit (44%) • Other (non-supervisee) staff in the department (36%) • Supervisees (34%)

  14. Supervisors:On the positive side… The majority of NC State staff: • Rate the relationship between staff in their work unit and the supervisor as “excellent” (37%) or “good” (44%) • Rate supervisors as “excellent” or “good” on • Being supportive when personal issues arise (85%) • Being approachable and easy to talk to (82%) • Being available when needed (80%) • Listening to staff in the work unit (80%)

  15. Supervisors:Opportunities for improvement… The majority of NC State staff believe: • Staff management styles and expectations for job performance vary greatly in their department (78%) A sizable number of staff rate their supervisor as ‘fair’ or ‘poor’ for: • Resolving internal conflicts (34%) • Setting short- and long-term goals (29%) • Setting clear priorities (28%) • Not showing favoritism (27%) • Appropriately distributing work assignments (25%)

  16. Workload:On the positive side… The majority of staff are satisfied with: • The actual tasks/assignments they are asked to do (94%) • The amount of work they are asked to do (85%) • The amount of time they are typically given to complete an assignment (88%)

  17. Workload:Opportunities for Improvement… • 56% of staff have experienced ‘a great deal’ or ‘some’ stress over the past couple of years from their workload • 44% say they are asked to do more work than they expected based on their job description • 44% say they need additional qualified people in their work unit

  18. Performance Evaluation:On the positive side… The majority of NC State staff: • Understand the process used to evaluation their performance (76%) • Believe the process is fair and reasonable (80%) • Believe they have at least some input on their Appraisal/review (77%) • Believe their performance reviews • Are appropriately based on their job description/work plan (88%) • Are helpful in identifying what they need to improve on (87%) • Are helpful in identifying what they are doing well (86%) • Reflect how well they think they are doing (81%)

  19. Performance Evaluation:Opportunities for improvement… A sizable number of staff do NOT believe • Their Annual Appraisal or performance review is helpful to their • career development (34%) • career planning (38%) • The numeric ratings on Annual Appraisals are useful (22%) • Career banding has helped them better understand the job competencies (57%)

  20. Pay and Compensation:On the positive side… A majority of staff • Know how to find information about benefits (93%) • Can make informed decisions about their benefits based on available information (93%) • Believe benefits are reasonably competitive with other employers for whom they could work • Voluntary benefits program (86%) • Retirement contributions (76%) • Healthcare benefits (73%)

  21. Pay and Compensation:Something to think about… A sizable number of staff do NOT think their salary is reasonably competitive with those doing the same or similar work • In their department (32%) • In their division/college (42%) • In other NC State divisions/colleges (50%) • At other universities (61%) • For other Raleigh-area employers (SPA only) (75%) • In the private sector (EPA only) (80%)

  22. A few random findings:On the positive side… Overall, staff give generally positive ratings to issues related to: • Having what they need to do their jobs • Campus infrastructure • Campus safety • Diversity/multiculturalism

  23. A few random findings:Something to think about… Overall, staff are less positive about: • Incentives, recognition, and rewards • Opportunities for professional development • Quality of relations between staff and upper administration (division/college & NC State) • Communication between staff and upper administration (division/college & NC State) • Understanding how resources are allocated • Dining options on campus • Parking • Effectiveness of Staff Senate

  24. Questions? Suggestions? Comments?Requests for Special Presentations &/or Reports? Email: nancy_whelchel@ncsu.edu Phone: 515-4184

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