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Key Performance Indicators

Key Performance Indicators. CMU February 9 th 2013. Key Performance Indicators. 1998 launch Ministry mandated Accountability Framework 5 key measures Funding implications Oversight. Key Performance Indicators. Student Satisfaction Graduate Satisfaction

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Key Performance Indicators

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  1. Key Performance Indicators CMU February 9th 2013

  2. Key Performance Indicators • 1998 launch • Ministry mandated • Accountability Framework • 5 key measures • Funding implications • Oversight

  3. Key Performance Indicators • Student Satisfaction • Graduate Satisfaction • Employer Satisfaction • Employment Rate • Graduation Rate

  4. Student Satisfaction • In class paper-based survey • Funded students semester 2 + • Student Satisfaction KPI calculated based on average of 4 Capstone Questions (all 4 questions must be answered)

  5. Student Satisfaction

  6. Graduate/Employer Satisfaction • Graduate Outcomes Survey conducted by Forum Research Inc. 6 months after graduation • Employer Survey conducted with employers of graduates who have given Forum Research Inc. permission

  7. Graduate Satisfaction

  8. Employer Satisfaction

  9. Employment Rate • Obtained from Graduate Outcomes Survey conducted 6 months after graduation • Represents graduates who were employed during a specified reference week (based on those who were available for work)

  10. Employment Rate

  11. Graduation Rate • Tracks individual students in eligible programs who complete program requirements within 200% of normal program duration

  12. Graduation Rate

  13. 15 Years Later • Year over year general consistency with results • Some modifications to tools and administration practises • Incorporation into college reviews • Heightened focus on accountability • KPIs incorporated into MYAA • SMAs

  14. Institutional Decision Making • Program Review • Program Mix • Service Review • Competitor Analysis • Institutional Effectiveness - MYAA

  15. Questions to Consider • Do KPIs provide measures of core outcomes directly tied to the missions of colleges? • Are there other measures that should be considered? • What is the effective balance between accountability/measurement and flexibility?

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